I've taken in several work vehicles in for new tires. They're always friendly, prices are…read morereasonable and the work is good. One small complaint, they always say they'll call when they're done, but they never do. Eventually, I check in and find out it's done. I'm guessing my timing isn't THAT good. It's not something that would keep me from coming back, but it bugs me.

Took my truck here tires flew off damaged my bed brije all studs. talked to manager wants to take…read moreno responsabikity

Friendly staff, great communication, no hidden or unexpected costs and professional, organized…read moreservice. I will definitely be bringing my car back here again.

Went in to request a quote on some tires for my spouse's car since his work schedule conflicts with…read morethe hours of tire shops. I requested an estimate for tires on a specific vehicle I provided the make and model and details of the car. I get only one estimate, the Firestone weathergrip. No other comparisons, just that one. I decided to trust the salesman. Huge mistake of mine! He never informed me that the tire is of different size! He confidently said this one fits your vehicle. I wanted oem factory recommendations, but he bumped it to a different size without explaining that part to me. I'm sorry I'm not knowledgeable, but that should have been told especially if that would change the odometer of the vehicle. I only learned this after doing more research. I only found out after I got home with the car. Oem size: 235/40r 18 Size he gave: 235/45r 18 I get it still fits, however that's terrible customer service on not advising me the change of size AND how it may impact the vehicle itself! This is my fault for trusting someone. Military life is hard enough, now I feel I just can't trust this place ever again. *Sigh* The price seemed ok, but again... lack of actual communication to me is not what signed up for.

I gotta say how impressed I am. This is twice now I have been here and the customer service is…read moreamazing. I come here not only because of the prices for our fleet, but mainly the customer service. The other two shops in town. Ugh. Very disappointing Just trying to get a flat repaired takes them 6 hours to schedule. They are able to sneak people in an knock flats repairs while doing other trucks and cars. While I understand that there is schedules, the other stores didn't even try to make any deals or keep my business. This is where I will come in Minot from here on out. Jason helped me out here and this guy gets it. Really card about service and making sure he communicates with you about your vehicle.

These guys were great. Went for new tires on my company truck. I arrived twenty minutes early for…read moremy appointment and they took it right in. There was a slight hold up getting a PO approved but that was not on Firestones end. As soon as it was approved it was like a nascar pit crew in there. The manager even jumped in because he was sorry for the delay. Did good work. Did what they said they would do at the time they said they would do it. Keep up the good work guys.

Just No....Continued problems with "fixed" items. Act as though they have no other possible ideas…read more It's often easier for me to just tell them the solution myself. I'm not a mechanic, but I probably could be there....

Horrible organization and understanding of basic services offered. 2.5 hrs for an oil change! Was…read moretold they had to have materials delivered. Wouldn't have them work on my kids power wheels. Incompetent!

I had 3 interactions with them first one was a couple of months ago and I needed my car fixed. I…read moreset an appointment and when I showed up on the day of the appointment, they said that they never heard of me and they said they must've forgot to write it down so I scheduled a new appointment, but then I wasn't able to make it due to work and then I tried to make a new appointment. They said they needed. It dropped off by eight. I let them know that I couldn't because I work swingshift and I wouldn't be able to. I've asked if I could try to get it there before 10 he said that's fine. I was having trouble trying to drop my car and went in person to see if they would be able to do anything and he said since I didn't get it there by eight, he had to cancel my appointment and said I needed it there by eight after we agreed that 10 would be ok then he proceeded to say Two strikes you're out. I'm gonna have to cancel on. You couldn't even get my car in the door. I understand that the second appointment was my fault but because of work I wasn't able to drop it off overall just seems like a scummy business would not recommend

Amazing service. I will never go to a different auto center as long as I'm in town. Clark is…read moreamazing. Before arriving I was told "you'll pay a little extra, but this guy gets it right the first time". And that's exactly what happened, except his pricing was very very reasonable. I came into the shop with a lot of dash lights on and an unknown engine issue. Wes found the problem and fixed it for me. Overall time was roughly an hour and a half, which is the time he told me it would take (awesome). When I was paying for the service nothing additional was added except cost of shop supplies used ($3) and he topped off coolant ($3 or so) and wiper fluid ($2 or so). They offered to drive me somewhere in town, and pick me up after, so I didn't have to sit at the shop, although the shop is VERY clean and comfortable.

I've been bringing my car to NW Tire for alignment service and tire purchases. Also they always do…read moremy winter tire installation perfectly & any North Dakota resident realizes the value of having trouble free tires during the long winters. The check in staff is always on the ball and the waiting room has a TV, coffee and magazines in case you have to wait for your vehicle to go through the garage. This business is helpfully located near a major Highway and a Truck Stop with a restaurant inside so if you need to you can grab a meal while waiting for your vehicle...& then be on your merry way.

Just wanted to thank you for a job well done. I didn't realize my wheels on my f150 were so out of…read morebalance. I know I was missing a weight, I figured because it hopped on corners. It's handling soooo much better. You guys are awesome. Now my favorite tire/ mechanic shop. Nice job