I had a good experience and very happy with the result. very quick, honest quote and done on the same day. Jacob is very professional and he was able to do it within 15 minutes and even clean the area after it. i will recommend him to my friends and will call him again for any future issues. read more

An absolutely solid and honest plumber! A delight to find. I work at a restaurant that had water heater failure on the weekend. After his competitor failed, we set up an appointment during which Jacob was able to locate and correct the issue rapidly. Would highly recommend. read more

I cannot recommend Jacob at Trusted Water Systems enough. We were in the middle of a renovation nightmare--getting quoted astronomical prices ($20k+) from the big plumbing companies or dangerous, 'cheap' advice from others. Jacob was a breath of fresh air. He installed a new Navien tankless water heater and relocated our laundry hookups (including a tricky drain repair he caught that others missed). His pricing was extremely competitive, but the real value was his patience. I am a very anxious homeowner with a million questions about gas lines, venting, and safety. Jacob never once made me feel annoying; he answered every single question, explained the 'why' behind his work, and reassured me at every step. If you are looking for honest, high-quality work without the high-pressure sales pitch, look no further than Trusted Water Systems. He turned a stressful project into a total win. read more

Trusted Water Systems - New tankless water heater, and moved washer dryer hookups all installed incredibly neatly and professionally. - Water Heater Installation/Repair Near Me - Chula Vista, California

Jacob's a good dude and he did a great job. Very professional and gave great explanations to all my questions. Highly recommend!

Very Responsive. Better prices than others. Provides free estimates. Does not upsell. Jacob is the man for your water heaters. Tankless water heaters are also available if you want to go that route, in which his price are also better than the others. I know because I contacted 7 other companies. Others company charge you just to "dispatch" a technician?!? Excellent customer service. I decided to go with the standard 50 gallon water heater, Bradford White. Answered all of our questions. Check out his website for other available water heaters he can provide. Service provided was great. White glove quality. Not surprised why the company is called Trusted Water Systems. I will definitely recommend Jacob to family and friends. Will be posting his company and the before and after picture on my social media. read more

Trusted Water Systems - Before and After picture. Old 1989 water heater to 50 gallon Bradford White. - Water Heater Installation/Repair Near Me - Chula Vista, California

Joseph of Trusted Water Systems showed up on time and did a great job on my new water heater. He was knowledgeable, friendly, and cleaned up after the job. He also had the old one hauled off replaced everything attached to the new water heater. The craftsmanship was superlative, and I'm confident I got my money's worth without being over-charged. Joseph also brought everything up to code. I'm happy enough that I plan on moving ahead with a water softening and filtration system. read more

Trusted Water Systems - New hot water heater with all new attachments and code upgrades - Water Heater Installation/Repair Near Me - Chula Vista, California

Jacob from Trusted Water Systems earned my business for life. We were dealing with an error on our Rinnai tankless water heater that left us without hot water and unusable showers. After calling two other companies that couldn't help the same day, I reached out to Jacob -- and he was at our home within an hour. He diagnosed the issue immediately and had everything running again in under 30 minutes. Professional, knowledgeable, punctual, and genuinely great to work with. I highly recommend Trusted Water Systems to anyone needing fast and reliable service. read more

Jacob called for my project right away and was very informative right off the bat. Our previous issues with the water heater went unresolved from the last "Rinnai Certified" water technician that showed so I was a little skittish about getting this looked at again. Jacob re-assured me he has decades of experience with tankless water heaters and, OF COURSE, he was spot on with his recommendations when he got here. What I anticipated to be an expensive repair became an education about my home and how water heaters work as well as a simple full service of the unit. Very happy with the service I received from Jacob and his company and have him already scheduled to come out annually for future maintenance. read more

After getting burned by Burtech who didn't honor their VIP plan, I needed someone else to do annual maintenance on my tankless water heater. Trusted water systems beat all competitors hands-down with their pricing. Scheduling was easy and Jacob was flexible and he came out and did a great job. He was friendly, courteous, professional, and his pricing definitely beats all competitors. Will definitely be using this company again! read more

Jacob was great, very responsive and showed up right on time. He was able to diagnose and fix the water heater problem quickly and was very competitive price wise. read more

5 star service. My water heater was broken and leaking and needed to be replaced Jacob was able to replace it the same day I called. He was very efficient and knowledgeable and gave me a good price on a new water heater. read more

Sent a request thru yelp to install a new 40 gallon Bradford White water heater - Jacob responded within 10min with a all in quote No hidden costs - his price was better then anyone else's and great communication We scheduled for the next day - he showed up in time and it was done in 2 hrs - no hidden costs - great service read more

Professional high quality water heater and install. Called Jacob around 11:30am and by 3pm I had a new fully installed water heater. Got a great price as well. Highly recommend Trusted Water Systems and Jacob. Triple AAA service. Thanks 12/18/2025 read more

Trusted Water Systems - Water Heater Installation/Repair Near Me - Chula Vista, California

Could not have had a better experience. Great communication, punctual and informative. Our renters were very happy with the service as well.

Jacob was very responsive and provided same day services that we really appreciate. When he arrived promptly as scheduled, he was able to diagnose and resolve the problem quickly. What he charged for the visit and repair was reasonable and fair. We would not hesitate to call this company again for any future concerns with our water heater system. read more

Smooth install, great communication, and professional work I hired Trusted Water Systems to install a 40-gallon Bradford White water heater. They were very responsive, gave me a fair quote, and completed the installation exactly as described. Everything looks clean and code-compliant -- expansion tank, seismic strapping, gas line, drip leg, and insulation all done properly. I pulled the permit myself and the inspection is scheduled -- but based on what I see, I'm confident it'll pass. They also assured me they'd return to fix anything if needed, which gave me extra peace of mind. So far, great experience -- would definitely recommend! Update: today I passed the inspection with no issues. Thanks Jacob! read more

Trusted Water Systems - Water Heater Installation/Repair Near Me - Chula Vista, California

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If you've ever had a water heater go bad then you understand the stress. Unfortunately for me, we have a 50 gallon water heater with a power blower. Taking cold showers in the fall weather isn't the most desirable. I found a plumber and seemed all great until he wanted money up front and explained he was broke at the time. Red flag warning!! lol ‍ I did my searching and I found Jacob, professional, on time, and very knowledgeable in his trade!! Jacob set a time and date and our freeze showers were finally over! Highly highly recommended, Jacob will also recommend you shop around to compare his pricing of which I did and his was great. Jacob was in and out before we knew it. All in all it was worth every penny. Stop right here... search no more.. and call Jacob...your wasting your time if you continue to search!!! Much appreciated Jacob!!! read more

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Jacob was a real professional and did a great job doing a maintenance on my two tankless water heater systems. His quote covered more vital steps than others while the price was just as competitive. He started and completed the work on time and there were no surprises. I'll be happy to use him going forward. read more

Jacob responded right away when I requested someone to come stop by to check out a leak from my gas water heater and came by the next day. He assessed that it was really old (20 years!) and recommended full replacement, which I agreed to. He offered a fair price, great service, and was very friendly and knowledgeable. I would 100% hire him again in the future if I need any help related to water heaters or water filtration. Thanks again Jacob!! read more

Highly recommend Jacob! Delivered quality workmanship. He was quick to respond to my calls, gave honest advice and recommended the appropriate solution. Made everything seamless. Thank you Jacob! read more

Jacob was friendly, prompt and price was very fair. Did an excellent job and I highly recommend him for a new water heater install.

I contacted Jacob to get a quote for replacing my grandma's 15-year-old tankless water heater. He responded quickly, came the next day for a free quote, and did the work the following day. This included installing a new tankless water heater and replacing the old metal venting with PVC (everything from the garage to the roof). Jacob was friendly, answered all of our questions, and ensured the work was done to code. Based on my research, the price was competitive and he provided excellent value. My grandma now has a working (and even more efficient) water heater and hasn't had any issues. I'd definitely use Jacob's services again. read more

Jacob installed a new water heater. He responded quickly, did an amazing job, and was very knowledgeable and professional. I would definitely hire him again. read more

Jacob came out as scheduled, agreed upon a price and his quality of work was very well done. I would recommend his company and plan on us his services in the future. read more

Trusted Water Systems - Hybrid water heater - Water Heater Installation/Repair Near Me - Chula Vista, California

I used Yelp to get a quote for descale maintenance on my tankless water heater and it went out to several vendors. They all responded quickly. Jacob and Trusted Water Systems seemed like the fairest price that included looking over the system to make sure everything was working properly. Jacob was easy to communicate with and scheduled the visit quickly with email & text confirmation. He arrived on time, finished the maintenance and was honest about not upselling or finding things to unnecessarily replace or repair. How refreshing! Received emailed invoice and receipt. Great service, Jacob was friendly & professional. Highly recommend Trusted Water Systems! read more

To be honest, I was a bit skeptical with the 100% 5 star reviews. My old water heater was leaking and I needed to install a new 40 gal gas water heater. Before I hired Jacob, I did my due diligence and looked at other website reviews and checked out Jacob's license to ensure it's active with no issues. He had great reviews across the board and I found no red flags with his license. I was also looking for a person/company who gave me exactly what I was looking for without trying to upsell me. Jacob gave me a quote with exactly what I need and answered all my questions promptly. His price was very reasonable and he was available same day. When it came down to the work (removing old water heater and installing a new one), Jacob did a fantastic job. He described what he was going to do and answered my questions patiently. He was very thorough and I would highly recommend him. read more

Called TWS with some issues on 2 demand hot water heaters. Jacob scheduled us, arrived when he told us he would and resolved the issue in short order. Plus he was good with me looking over his shoulder. HIGHLY recommend TWS!! read more

Jacob is the best! He came have me the best quote you can get, and installed my water heater same day! He is amazing and with any future plumbing needs I will be calling him. Simply the best plumber I have dealt with. read more

Trusted Water Systems - The new beauty - Water Heater Installation/Repair Near Me - Chula Vista, California

Owner, Jacob, is personable, knowledgable, and honest. Within hours of initial contact Trusted Water Systems arrived at my house to service my tankless water heater and descale the unit. Jacob took the time to diagnose all potential issues and propose the most affordable solution to fix my tankless water heater. Would highly recommend Trusted Water Systems! read more

Jacob was incredibly responsive when our Rinnai tankless heater suddenly stopped heating. He walked me through what was likely happening and explained each step he recommended. Once he inspected the unit, it turned out the system was heavily corroded from San Diego's hard water. He was willing to start replacing parts, but also gave an honest recommendation to consider a full replacement given the age and condition--without any pressure at all. After researching tankless system lifespans, we decided it made more sense to replace it now rather than keep patching it. Jacob agreed with the logic, scheduled us quickly, and had the new system installed within three hours the very next afternoon at a very fair price. I highly recommend Jacob for his professionalism, clear communication, expertise, and competitive pricing. Plus, he's incredibly personable--the kind of guy you feel like offering a beer to thanks to the friendly banter while he works. read more

Jacob was speedy, fair, and thorough. He gave me a fair quote in advance and honored it. I would absolutely hire Trusted Water Systems again for any work needed. read more

Jacob was awesome. He identified the issue with my water heater right away and fixed it at a reasonable amount. Another company I talked to said I needed a new water heater even though it was less than 2 years old. I will definitely be using him again. read more

Extremely pleased with the service from Trusted Water Systems. The water heater at our rental property quit working and I was ready to replace the unit. Jacob responded quickly when I called, assessed the situation, explained to me in detail the problem and replaced the needed part the next day. And Jacob is a super nice guy too! read more

I needed to replace my 75 gallon water heater because it started leaking. I called several contractors. Jacob responded to my call and he was able to come right away to my house and gave me an estimate. He gave me an upgrade to a tankless water heater at a reasonable price. Jacob was able to install and convert my water heater the next day on Valentine's Day. Thank you Jacob and I will definitely recommend your company to my friends and relatives. read more

Trusted Water Systems - Navien Tankless water heater - Water Heater Installation/Repair Near Me - Chula Vista, California

Great service, prompt response, fair quote. He was very friendly and efficient. We booked him the day before and he came the next morning. Recommend! read more

I called for an emergency because the water wasn't getting hot, and Jacob came right away. He worked his magic, reset the water heater in seconds, and everything was back to normal. Thank you so much for the quick response! If you need help with any plumbing or heating issues, Jacob is the one to call read more

Jacob was super responsive and was able to come out within hours of our first contact to replace a failed pressure valve on our water heater. He did a great job explaining why the valve had gone bad and was able to quickly make the repair. I would definitely recommend this business to everyone. read more

I had contacted another company first, and there estimate for venting my water heater was laughable. I had Jacob come the next day, he was on time, very personable, very reasonably priced, and I was up and running in no time. Highly recommend. read more

Trusted Water Systems (and Jacob) did a great job flushing my tankless water heater. They were quick, efficient and offered the best price after I got several quotes. I also appreciated that they used a highly concentrated vinegar solution instead of harsher chemicals, which was exactly what I was looking for. I will likely use them again next year to keep my tankless water heater humming. read more

Over the Labor Day weekend, our water heater started leaking. It was a slow leak and in my non-expert opinion, did not warrant an emergency. On Monday morning, I decided I would contact a few companies to request estimates. I honestly didn't think I would hear from anybody until the next day since it was a holiday. To my surprise, Jacob did respond within minutes. When I told him that my water heater was leaking, he offered to come out that day (on a holiday!) to stop the leak. He explained that he couldn't change the water heater that day because the supply house was closed, but that he could schedule it for first thing Tuesday morning. I let him know that wasn't necessary. Even though it wasn't needed, I thought the offer was huge. Jacob provided the estimate of exactly what I was asking for without trying to upsell anything. He answered all of my questions, without even knowing if he was going to get the job. He had no problem with me telling him that I needed some time to think about it. I did shop around a bit, but ultimately chose Jacob based on that first impression. His price was extremely fair and included everything needed to be code compliant. Jacob was very accommodating to my schedule and arrive at the agreed upon time. He was professional but still had a very approachable demeanor. He had my water heater changed out in a relatively short amount of time. The work he performed included excellent workmanship. The work area was cleaned up just like he hadn't even been there. I highly recommend Jacob at Trusted Water Systems! He deserves the 100% 5-star rating! read more