Definition of unprofessional. Only bike bar in town so I guess they feel they can operate however they wish. Our bike bar was cancelled three hours before the event via EMAIL. After individuals driving from all over the state arrived to a missing bike bar, I called and was told that the trip had been cancelled and I should have received an email. We were notified three hours before the time of the event via email and that is completely UNACCEPTABLE!
Their policy states,
"We operate in all forms of weather, rain, snow, tornadoes, tsunamis we will be out bar crawling despite it all! "
They FAILED to include however, we do not have enough drivers on HALLOWEEN weekend so that if one should fall sick we will have to re-schedule. What kind of company does not have more than 1 driver on a holiday weekend such as Halloween?
their policy also states,
"Our cancellation policy is as follows: You can choose to move your booking and deposit to a future date with notice of 14 days or more. Your deposit will be forfeited if you cancel your tour within 7 days of your scheduled date, but only if we are unable to book a new tour in your place."
HOWEVER, they forgot to include the fact that they can cancel on you the DAY OFF and within 3 hours of the trip start time.
I was offered half off the OUTRAGEOUSLY overpriced trip for a future date, is that a joke? I should have been given a free trip immediately, no questions asked. Where is the re-imbursement for the costumes that were bought, gas that was wasted and beer that was bought? I pray that a competitor comes into the Tulsa market. read more