Would give them a 0 and add a warning if I could. Do not go there! Set up an appointment to get a…read moresimple amended tax return done. Nothing complicated, just a retired guy with no tax issues. They told me it would cost approx. $99.00 Walked in and they had no record of the appointment I made yesterday. They told me no problem though, they could take care of me any way. Not surprised---I was the only one there! After speaking with the lady for about five minutes, it was apparent that I knew more about amending my return than she did. she claimed It was very complicated and it would take some time. An amended tax return has two short pages! Nest she claimed she needed My Wisconsin tax papers which I had also filed. When I asked why, she said they would have to be amended also. At this, I informed her that the Wisconsin Gov. web sites specifically said that all unemployment benefits were taxable and therefore cannot be amended. She said that was not necessarily so, so I told her that perhaps she should look at the Wisconsin website. After going around the pike with her, I finally gathered my papers and walked out. Called R&R income tax services in Eau Claire, (46 years in bus.) and he laughed when I told him about my experience. Next Monday he will do my amended return for $30.00. Sarah N, (not certain if she really exists) responded to this post. She sounded sooooo concerned, but in the end it was all smoke and mirrors. I responded to her offer to talk to her, but could never get past the ridiculous automated system they have set up. Stay clear of these people, they are not interested in helping you---only the almighty$$$$$$.

From the owner: At H&R Block, we provide tax services for individuals, families, and small businesses in Eau…read moreClaire, Wisconsin, as part of a nationwide network of local tax offices. Our local tax professionals can help you prepare and file tax returns, answer tax questions, and find you every credit and deduction. We know taxes can be challenging on top of your regular schedule so support is available by walking in, making an appointment or dropping off your documents at our office. If you want to work with your tax pro from home - just call and ask to use our Digital Drop-Off service. You'll get an email from a tax pro with a link to upload your documents. Visit your local Hastings Way office to connect with a tax professional.

Really a terrible experience all the way around. FIlings were incorrect and the owner is…read morecompletely unresponsive.

From the owner: Launched in 2009, InCity Tax Service provides the most complete and unique tax service experience…read morein Eau Claire. We focus entirely on your desired service option, comfort, and satisfaction. We do this to create a more inviting, accessible, and flexible tax service

Wow went to do my 2024 taxes with Margaret who I had been using for several years and she was…read morecombative toward me in her questioning of my 2023 taxes to which she did, asking questions that were already completed and a year old. Then she began my 2024 tax return by arguing about what percentage I was claiming on an item while I was just following how she had set it up years ago, this wasn't are first rodeo, she was just rude and acting very combative as if she no longer wanted to do my taxes. A few years earlier after completing my tax return I had a refund and she took it upon herself to send the money to be applied to next years taxes without asking me. If she didn't want to do my taxes all she had to do was say so, you didn't have to be rude, cold and combative after years of supporting your business. I'm sure there are more respectful people out there that would like to have our business.