I'd Give 0 Stars If Possible. They Have Sent Me A Damaged Part, And Now An Incorrect Replacement Part. Recieved An Open Bag, With Correct Part Number, But A Different Part. Super Scummy Place, Believe The Other Reviews. Spend Your Money Somewhere That Will Actually Send You NEW, And Correct Parts. read more

I purchased rotors for my BMW, ON 10/13/23. They are coded rotors which started to rust call for their warranty and their warranty state which they've changed since June that you buy a new pair return the old pair and they'll give you a credit on the money that you just spent for their store what the hell is the matter with them they're people are going to buy this b******* I got to spend money for a warranty and they get to keep my money and give me a store credit I don't think so stay away from them! read more

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Called up, went straight to a survey call back again, and the guy told me he hung up because he heard music in the background. I was driving and said hello immediately then he pretended to be the cofounder of the company having an attitude while I was trying to make a purchase, extremely unprofessional uncaring and disrespectful. This is not a company worth dealing with they will probably make up their own rules give you problems on returns and cause issues. I have something from this company and it put a whole bunch of check engine lights on a different car. It doesn't seem like there's quality in products or service. There's a lot of better companies out there. read more

They are a slop of a company that can't seem to get their stuff together. I would stray far away from them/ECS tuning and go with a competitor. Tracy S is a customer service rep that is extremely unprofessional and unbearable read more

bought a plastic cover for the underbelly on my 335d. long story, it was the wrong part, so no big deal, figured i'd just return it. Starting call last week.. good luck. Left on hold for over 30 min each time i called then last Thursday they said they were closed until Monday. So called Monday.. same story, no one will pick up the phone. I tried chatting online only to get the "sales" person who told me.... You'll have to call customer service. right.. Went online to "start a return" guess what... order number not found. Hmm. Sent an email... crickets. Never again. read more

I attempted to buy a belly pan for my BMW from FCPEuro. FCP advertises free shipping on anything over 49 dollars. I opted to go with them and purchases. Then I received and email from Erik a day or so later telling me my order was cancelled because the part was considered oversized. 36x2x24 and weighed a few pounds. I contacted Turner via chat. They had no issue matching prices and shipping rates, which were 0 dollars. I also get lifetime replacement, which FCP also advertises. However, if FCP is going to renege on its free shipping and cancel my order, what will FCP do for the lifetime replacement? read more

I recently purchased a cat back exhaust for my e46 plug and play is what was said. Flanges small pipes short to second resonator. No help from them no response I've been a good customer but our relationship is done Turner nothing good to say about your product or service. read more

Bait and switch tactics like no other. I have purchased twice from them on parts I needed and they always somehow claim that the item is in stock and then its not. They updated my shipping back a couple days and then updated it again a couple days and again until after 3 delays the 4th delay was a month out. After a week of delays, I called them and they said that the item was not in stock. My question is why in the world was I not notified immediately that the part is not in stock (but their website said it is) and the delay is over a month after it was initially to be shipped. They do is all the time. Shop from FCP Euro or any other spot EXCEPT Turner and ECS. They are the same garbage company with incredibly dumb and rude staff. read more

I ordered a carbon fiber trunk for my e92 weeks ago. It was shipped . And the shipping company lost the item. They gave me the run around for over a week and a half . No fault of Turner . They eventually told me they lost the item and i would need to call the supplier and file a claim . Fair enough . I emailed them to which i received no response . So i called a few days later and was told they needed a manager approval and they would have to contact me the following day . 4 days later and no call or email. So here i am almost a month later trying to get someone to respond to me . Apparently customer service isn't part of the Turner brand ! read more

Zero stars from me. I ordered a part 3 months ago. They said the expected delivery was in 3 months. Apparently, it was "canceled by phone", but I was never notified. Wasted 3 months of my time. BMW part 54377184048 read more

Poor customer service and standing behind the products they sell. A product they recommended for my car ended up not working for my vehicle -- it was a fluid and friction modifier used in a rear diff. Grinding/rubbing sounds from the diff when cold. Car wasn't doing it before I changed the fluid to what these guys sold me. The problem when you buy your own parts and have someone perform the services you can end up high and dry if something doesn't work. The shop tells you hey we just used the parts you provided. So you need to make sure you shop from someone who'll stand by the parts. That unfortunately isn't these guys as they refused to do anything when contacted. Sensitivity to diff fluid is a known issue with these cars -- plenty of people have had the issue and certain fluids are less prone to it. All they had to do was offer to send me a different product, I would have eaten the labor cost to pay someone to swap it again. But nope, they couldn't even do that. read more

Decent pricing, and some cool stuff...sometimes. That's about all I have to say about Turner that is good. My impression is that they are affiliated with ECS, and seem to have taken the same politic when it comes to client care, which means, NONE. I cannot tell you the amount of money I have spent at both firms, which really shouldn't matter (and clearly doesn't to them), only to be treated with complete apathy and disregard. They constantly mislead on availability and shipping speed (currently still waiting for parts on Oct 13, ordered on the 1st that said they ship in 2 days), and do not take ANY responsibility or express any empathy for anything. Orders, house-part failures, you name it. All I can say is that this business model may be successful for them, but sooner or later, enough of us will have had enough, and they'll be wondering why they're shuttering the doors and putting the race-cars on EBay. read more

9 days shipping time for a small car part is absolutely unacceptable in 2017. If I had known that they use Smart Post I would have quickly ran to another online supplier and paid perhaps slightly more for the same part, yet receive the now standard industry-wide 2-3 days shipping. Upgrading to Turner's "faster shipping" option *UPS Ground* (!) at $30 for just a set of spark plugs, computer mouse or any other small item is simply ludicrous! You may have got my business once, but definitely not returning. read more

Turner Motorsport - Auto Parts & Supplies Near Me - Amesbury, Massachusetts

Zero stars. Bought a tune for my car that failed during the install. This completely bricked the ECU and made the car unusable. After 2 weeks of "troubleshooting" the issue, which consisted of me having to constantly reach out for updates, Turner said the issue is my fault and will not offer me a refund. Had to get the car towed for service and will likely get hit with a several thousand dollar bill from the dealership. But Turner can't be bothered to refund me for a tune that I will never use. Look elsewhere, there's plenty of companies that provide good products AND customer service. read more

I ordered a set of rods and pistons from Turner. After showing a 1000 dollar set of rods on a time specific build in stock on their site, I learned after my payment was processed that they were indeed not in stock and on a 2+ month back order. I reached out to customer service where a gentleman by the name of Patrick was able To do nothing but promise me a discount on my next order. After waiting literal months and my project at a standstill, the rods were shipped to an incorrect address that the salesperson had on file, totally different than where the rest of the order was shipped. I called into customer service once again and after being put on hold for 30 minutes, I proceeded to get copious amounts of passive aggressive attitude from a young lady who could not have cared less about my predicament. I'm being issued a refund as (of course) the rods aren't in stock. Bimmerworld, ECS and even the dealer will get my money moving forward. What an absolute clown show over there. read more

Have been a customer for years, bought a lot through them. 2 years ago, they double billed me for parts (approx.$2k+ x2). After hours of trying to resolve the situation (while I was out of state on a trip), and with their knowledge and guidance, I filed a stop payment on one of the orders. Never received anything I did not pay for. Now they are requesting Paypal or BANK WIRE for a small purchase. Unacceptable to treat a loyal customer this way because of your billing error on your part two years ago. Why should I have paid for those parts twice to avoid this treatment? There has been no other billing issues with them before or after this error, as I have done business with them online after that issue without issue. I do not recommend doing business with them any more, they seem to have changed. I will certainly be shopping elsewhere from now on. read more

They sent me the wrong item, and instead of replacing it with the right one, they made you pay for the shipping again or the suggest you to sell it locally. Terrible customer service, be aware of this place, not recommended at all. read more

I bought a clutch on there website, they said to pair it with a specific slave-cylinder. So I did. This information was incorrect, my clutch burnt out after 3500 miles. I then contacted customer service asking about the problem, which they responded saying they didn't want to refund. Even though it was there mistake, misleading me. Over all experience, shipping was delayed, really terrible customer service. read more

4/1/2015 Update: A very professional gentleman (manager of sales) called me today in response to my inquiry regarding my parts damaged prior to shipping. He was very understanding of the serious concerns I had and told me about the efforts Turner are undertaking to make things better for their supply chain and inventory levels. For my plight, the manager offered either (1) an immediate replacement, or (2) a reasonable price adjustment on my purchase in hopes that I can fix the damage myself. He assured me the warranty on the product is not affected and that the price adjustment would occur ASAP. While the issues with supply chain, inventory, and customer service still exist, this manager's commendable efforts are the difference between a company that can respect itself and one that files for bankruptcy. 3/31/2015 Originally written: Incompetent and incapable. Don't find out for yourself. Trust all the 1 star reviews. I purchased a set of shocks from this establishment on 3/7, only to find that they're sold out of their inventory. There are many other online stores that are capable of representing their inventory correctly. This is NOT one of them. Turner will sell you stocked out items all day long. I finally receive my parts well more than 3 weeks later. This business will not work with the customer to expedite the shipping in any way either. If you are working on a time sensitive project, go somewhere else. If you are working on any project, go somewhere else. BUT tardiness is not even their worst sin! The WORST thing Turner Motorsports will do is ship you some maimed and damaged trash to add insult to injury (or injury to insult depending on the way you look at it). I found impact damage on my parts so great that thick metal brackets on strut assemblies were bent bad enough to require repair. Just look at the boxes they sent (see images). True trash. It is like these parts were used to scrape the pavement of their warehouse driveway prior to shipment. Note, the outside shipping box was not significantly damaged. And there was one internal box with tape on it. This means that the damaged to the strut assemblies was caused PRIOR to shipping. Thanks to their pathetic online inventory count, deplorable customer service, and immature supply chain logistics, I will be certain to ensure the BMW community in my area does NOT purchase from this establishment from here on out, regardless of their price. read more

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Had a bit of a fitment issue with my coilovers/ aftermarket wheel setup. Doug from the sales dept. was very knowledgable and guided me with the correct spacer setup for my car and then even expedited them to me so that I could get my build put together asap. 10/10 experience and will continue to use Turner Motorsport as my go to for BMW parts. read more

I asked a simple question about a product that i needed and they had: i need the OD of the intake filter, thats it. It was clear that Nathan did not want to make 2 sales of $199 each because he did not want to find out for me. On to someone looking to make a sale. read more

I ordered tie rods in the beginning if October and they sent the my order with missing parts TWICE. Now i call them multiple time and somebody finally agrees to send out my part but low and behold, its not available for another two weeks. Way to go, you guys are a bunch of morons who shouldn't be in business. I really hope you get your act together or just shut down completely. read more

Turner Motorsport has been nothing but excellent in my experience over 4 different BMW cars. An i3, an e30, my new i3s and lastly my 'new' e46. After a mistake I made in shipping the guys were 100% dedicated to get me my parts so I could work on it on my 2 days off. Everyone was helpful courteous and definitely cared to make sure that I was 100% satisfied and this has not been the first time they did get it right. Thank you Turner Motorsport for caring about the customers but also for making your offerings to keep the BMW fans going! Craig Rusin. read more

Turner Motorsport - Auto Parts & Supplies Near Me - Amesbury, Massachusetts

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If there is something that is expected to ship a week later, take that with a grain of salt. Maybe not a grain, but more like a whole Mortan Salt container. I ordered a part last month that was expected to be shipped about a week and a half later. That turned to 2 weeks, which turned to 3. Now I am told I will not be getting it until after 6 WEEKS after my initial order. I just don't understand how something like this can happen. That wasn't even the worst part. The worst part was being told that they have the item at their warehouse and were planning to ship it before week 3. Why would they give a person false hope like that? It did not happen just once, but twice! I didn't find out about the "delay" until after my third call. Why not just own up to it upfront? I can safely say that this is the last time I will be doing business with Turner Motorsport! read more

If I can give a negative star about Turner Motorsport I would. Customer service is really bad. They lied to me about availability regarding a replacement for a Duckbill I purchased for my 2021 BMW M3 that was shipped to be defective and damaged. I was told a new one will be shipped out to me by 10/28/2022 to 10/31/2022 at the lates. Then I get a email saying my replacement is out of stock and it would take longer then expected. I purchased the item on 10/16/2022 originally. Not sure why no one inspected the item before sending a damage part to the customer. I even called and complained regarding the issue but the few people I spoke to did not seem to care. At one point one of the customer service reps wait let me talk let me talk and cuts me off during the explanation of what had happened very rudely. I kept my mouth shut because I did not want to saying anything at the moment until I received a replacement item like they had promised. This place is a joke. I will never purchase anything from them again. read more

I ordered a kit which included the headers, shark injector, and gaskets/bolts online. Shipment was fast. However, when I received the package, it was missing the gaskets/bolts. I reached back out to TM via email and it turns out, the online price I paid was only for the headers and shark injector and that I needed to pay extra for the gaskets/bolts. Wow, it's like buying a tuna can without the can opener. A pricing error on their part, bait-switch, whatever the reason was, I was not happy that they are charging additional for an issue on TMs end. Here is the actual reply "It looks like you were not actually charged for the stud and gasket kit it listed on the product page." SMH. I am borrowing from another user comment because it reflects exactly my situation "Lack of responsibility. Likes to blame the consumer rather than admitting faults. I haven't done business with them since. I never got around to leave a review." -Haywood S. I purchased a kit and the online description said "headers/shark injector/gaskets" and I paid the price associated with the kit when I made the order. From my perspective, I paid for the stud and gasket. TM didn't see it this way. BTW, they've since updated the price of the kit. I ended up getting the gaskets/bolts locally. To be fair, I'm happy with the rest of the parts I got. Hence, the 2-star, but otherwise, I will use other vendors for future purchases. read more

I loved and trusted Turner for years to service my track car. After selling the company, losing the long time service manager and renaming to "Turner Service" I have had the following worrisome service experiences: 1) control arm install - Vibration under braking on track, later discovered to be un-tightened control arm bolt (they also performed my track inspection after the install and signed off specifically on secure control arms without play). 2) battery replacement and programming - Battery terminal not tightened, car went blackout on the highway on the drive home, in the dark during a snowstorm. 3) CAE shifter install - unable to access reverse gear, was blamed on "incorrect" part which they installed anyways (later verified to be correct part by 2 other shops who claimed a botched install by Turner). Had to bring car back and pay for labor for troubleshooting labor for reinstall. Problem was not fixed. Brought to another shop. The shifter rod originally removed from the car (high demand short shifter no longer produced) was not returned to me with the other parts and they could not find it at the shop. 4) Downpipe install - Clamp installed with wrong orientation leading to the wastegate being bound up and held open. I spent 2 months and countless dollars trying to chase the cause of the dreaded 30FF boost leak code. I do not recommend Turner Service at this point in time and I can only hope that they iron out whatever internal issues they may be experiencing during this time of transition. read more

Struggling to understand why my Monday order from Turner Motorsport, of in stock items was initially delayed from a Wednesday shipment to ship on Friday, today. When I called customer service the representative told me the items we being transferred from one warehouse to another and the items would ship on Friday, today. Today, they are now saying the items will ship on September 14th. Today is the 2nd. These are items Turner Motorsport told me were in stock when I initially ordered them and when I spoke with Customer service a day later. More then a bit frustrating as I scheduled time to replace the front brakes on the X5M over this holiday weekend. I will think twice about ordering from them again. read more

Ordered a clutch kit for my E90 335i. The parts shipped were the wrong parts for my year car. Once I got through to customer service they sent out yet another wrong part for the car. Car was at the shop on the lift for 2 weeks while we sorted out the issue. Ended having to buy direct from Spec clutch. As of 11/10/21, I have yet to be refunded for the clutch that was returned on 9/6/21. Then.... a random clutch I didn't order arrives late last week. I can't get anyone at Turner to email me back or on the phone to ask them about this random clutch landing at my door. Buyer beware... read more

Ordered a product that didn't come with all the necessary parts or any instructions whatsoever to re-use an old part. Installed it, part failed. Informed Turner and they said "you were supposed to use an old part". Oh gee, I should have known right? Saw on their website they recently added a line in the product description "must use old part, blah, blah" since this happened to me. No return or any solution offered except silence. Will stop ordering from them, plenty of other places to get parts from, with much better service. read more

It's been 20 days since my package was shipped. One small item. Now it's pending delivery so who knows if I'll get it. Ecs bought Turner so now all the parts come from Ohio (fat away) and they use FedEx which is the worst shipping company. I won't give my business to anyone who uses FedEx going forward. Not to mention the spam emails they send everyday after you purchase something. read more

Absolutely such a waste of time DO NOT BUY FROM THIS COMPANY bought a set of BC extreme low coil overs for my car and they send me the regular ones (not extreme lows) I returned them and after about a month they finally processed my return and supposedly sent me the correct ones, they arrived today and guess what they are the literal same ones they first sent me. Such a waste of my time and money. I wouldn't buy a damn air freshener from these people. read more

Turner sponsors and does expert service for most of the racetrack and HPDE events around the New England area associated with the BMW clubs and other similar organizations. They run the perfect garage if you participate in these events and find that your local garage cannot do the kinds of tasks that these event requires (e.g., negative camber alignments so you don't shred your tires immediately, picking racing brake pads that your spouse will not divorce you over, installing racing seats and harnesses, race car winter storage). The garage runs a GT3 cup car on weekends, so they can give you valuable advice, whether it's your first trackday or your 20th. In short, they will do anything from change your oil to turn your car into a competitive racecar. I've taken my car to them several times, and they are quick, reasonably priced, and nice folks to work with. They also attend and participate in these events, and are usually happy to help you figure out if issues that come up in the course of the events are things that should end your day or can be attended to after the weekend is over. Jason, their service manager, is a serious track rat. He is particularly helpful both at the garage and at events in the New England area. read more

Ordered coated bearings last Thursday before 2p EST. Specifically asked Doug to use USPS Priority Mail Express and he agreed. We DID NOT RECEIVE the bearings the next day. Called Doug who was extremely rude and argued with us saying that USPS doesn't guarantee overnight delivery which is a crock-o-crap. After checking the tracking history it was obvious Doug didn't get them out until Friday. Best thing is to apologize and admit when one is incompetent. Being rude and insulting customers is a very bad idea. Employees like Doug seem to forget that consumers have a voice. read more

After my issue with one of the reps at Turner, I was approached by the General Manager Jason. He apologized for the bad service I got from Chris, and totally made things right. There is always one bad apple that makes the batch look rough - but Jason definitely made things the way it should be. I think my experience from here on out is better and I will look forward to making orders through their website again. Thanks Jason for helping me out - I will refer my friends/colleagues to you guys for all their BMW performance needs. read more

I purchased a Brembo Big Brake Kit for my S54 E30 M3 from Sean K- sales rep. They did not have the package in stock understandably. Sean kept me informed as to the build details. I reached out to Sean after I had not heard back (few days went by)...I'm impatient when it comes to mods. Sean informed me on the phone, after doing some back office research that, not only was my package built, shipped...but would be waiting for me at my door step after work. This package was drop shipped from Brembo's Race Tech facility in Cali. I am very pleased with my custom ordered BBK and dealing with Sean was a pleasure. FYI Sean price matched a competitor on this specific BBK without hesitation. Yes... it's fun to watch car #96 at Limerock BUT ordering my E30 M3 goodies with Sean is almost as exciting. Way to go Turner customer service. You stepped up your game in the past few years! -Kash read more

Bought a charg pipe for my 335i. next day shipped the package because I needed it fast, was told the part was "seen in the shop, it was packed and ready to ship" that same day... not only did it not ship same day but now it's been 3 days. Today they emailed me telling me they don't have my part and it will be another day before it ships out. read more

Highly recommended. Obviously they have the heritage and credibility. Top notch. Excellent customer service. Never had a problem. Used them for my 335 and 135.Tuning, suspension, rims, tires, parts. read more

I can't believe all of the negative feedback in regards to Turner. I've never had anything but the best customer service and customer experience from them. No matter whom I work with they're always willing to help me out in any way possible. I'm a life long customer and have yet have a bad experience. They're suspension and race bushing products are fantastic. I have their custom subframe reinforcement plates, solid frame bushings, rear control arms, spherical control arm bushing and many other Turner made products. I'm super pleased with both their products and support. Thanks Turner! read more

They fish you into buying from here with fast estimated shipping. I should have bought from every other cheaper place with an actual estimate on shipping. Order estimated my shipping July 1st. It's July 7th and my order is yet to ship. I called in today and the client service person did not care. Said that their shipping is always delayed. Which doesn't hell my situation at all but at least she is honest. I understand people are still blaming COVID for this. But to ship orders that off the estimated timeline is unacceptable. read more