"That's my wife calling, but I'm not answering it, I'm with you!" Hahaha, yes, that was Jim Feinstein, the rep that I touched base with to test drive a Mazda. I've been on test drives before where it was just a jump in and "how does it feel" approach. Jim is different. He took time to go over all the major highlights of the interior and exterior of the car before we hopped in for a ride. Then while riding he showed me how the infotainment system worked while also touching upon other things like how to work the heated and cooling seats, sport mode, self-adjusting headlights, pairing contacts from my cell phone and even such simple things as adding a favorite radio station. The drive path we went through also allowed me to test Mazda's famed road-hugging handling through an S-Curve along with getting to punch it on a couple of straightaways to see if a Turbo 4 Cylinder really matches up to a V6 (very darn close). If you're looking for a fun ride with the highest safety ratings, Mazda cars need to be on your consideration list. Pricing was straightforward which was much appreciated. I did my research beforehand, but still feel I lucked into an amazing deal which surprisingly only took about 10 minutes to agree too (and another 15 minutes to finish up the paperwork). I was told the model with the specs I wanted would be delivered in 5 days. Not even 2 days later I get a call saying my car is ready for pickup! After I finished up with Lori, the finance manager, and was handed the keys, Jim greeted me again and still wouldn't let me go. He sat in the car with me for another 30 minutes to make sure I had everything down. Inside, outside, the insides of the insides. The only thing he didn't do was pull out the spare and show me how to put it on. All this was done after the dealership already reached closing time. Wow! A big thanks to Jim Feinstein (sales), Lori Holts (finance) and Chance (the tech wiz) who helped pair my phone contacts to the car. My whole experience at OC Mazda was seamless, made easy by a staff that made me feel like I was joining their family. Thanks for making the purchase of my new car stress free! read more

Always happy with my service here. They are clean, on time and everyone loves working there. But mostly I go there for the free coffee.

Big shoutout to Omar & Josh. Both of them made the car buying experience that much more seamless, & it definitely made my time here at the Tustin dealership that much better. Would highly recommend! read more

Made my 1 hour drive to get my car serviced. I originally bought the car here in 2014 and have continued to service it here since. The service is great. The employees are great especially Ella. It's a long drive but I can go to Cream Pan afterwards read more

Service Manager made it a point to contact me after seeing my review and apologized. He has also emailed me looking to make things right. This is appreciated. read more

It's my pleasure to write a 5-star review for Jim in the Sales Department at Tustin Mazda. We've worked with him numerous times and each time it is a true pleasure. He is the epitome of kindness and professionalism. I wouldn't purchase or lease a car from anyone else. Tustin Mazda has a real treasure in him. I offer him my highest compliments and sincerest thanks. read more

Ok can we talk about the top notch customer service at Tustin Mazda?! I've gone to quite a bit dealerships in my time but nothing compares to Tustin Mazda: attentive employees, well-kept customer lounge, non-pushy salesmen, and free Chick-Fil-A.... Thank you Omar for your help! I went in knowing what I wanted and was out the door in no time with the car. Omar, Josh, and the finance director will be the reason I come back to purchase more cars. read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

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Great help from Chance Asue. We agreed on a purchase price for new CX-5 (by email only) and then went to pick up the vehicle. Price was as agreed right to the penny and there was no attempt to push add-ons and dealer accessories. Very smooth process. Chance comes highly recommended by us. read more

First of all, I'd like to start by saying that I ended up at Tustin Mazda as a result of an unfortunate event. I had a car accident that totaled my car. Thankfully, I walked out with just some scrapes. Now to my review... I got a call from Jim Feinstein (Internet Director) the day after my insurance had totaled my car. I went through the GEICO car buying service, so my inquiry was sent out to various dealerships. Jim was the first to call and he was awesome to talk to from the start. I told him I was interested in the Mazda6, so I set up an appointment that same day and went to check it out. I met Jim and he introduced me to Omar Jasso (Sales Manager) - another great guy!! :) I told Omar exactly what I was looking for - color, exterior, interior and other preferences. He listened and pulled up with a beautiful Mazda6. We took it out for a drive and it was great. We figured the Grand Touring was the trim that fit my preferences best, but as such... it was out of budget. I left the dealership satisfied that day, nonetheless. I returned to the dealership 2 days later and spoke to Jim again. I mentioned I had changed my mind to the Mazda3 since the Preferred trim met my preferences at a price within my budget. I absolutely loved it!! I had to wait a couple of days for everything to be settled with my insurance, but Omar made sure to keep constant contact with me while I waited. I really appreciated it that. Once the day to drive the beauty off the lot came, I was beyond ecstatic! Jim and Omar ensured that we started the process even before I got there so by the time I made it to the dealership everything felt so seamless... granted, buying a car is always a long process, however. Jim was out of the office the day I went it to sign everything, but once everything was final and I was ready to drive off the lot he stopped by to say hi and congratulate me. It was a great gesture!!! Overall, I was incredibly satisfied with the experience. This is my second car, and I can say this experience beats my first one by a lot!! I really appreciated how transparent Jim was from the beginning and throughout the process. I got an amazing deal with them and am looking forward to a mutually great relationship with this team. Omar mentioned he basically comes with the car, so I feel I will definitely be able to count on him if I need anything in regard to my new Mazda3. Again, thank you so much for your help, Jim and Omar. read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

Five years ago, I bought my very first car at Tustin Mazda. Over the past 5 years, I always serviced my car at this dealership, with Mr. Tony Mattingly. He gives me the best service and prices possible. Today, I sold my car back to Tustin Mazda through Mr. Jacques Mosby, another great professional. Their price even beats Carmax and I was able to drive in and get out in 15 minutes with the check. I am impressed by this dealership on how well it serves its customers and how competitive their pricing is. Thank you, Tony and Jacques. read more

Tustin Mazda - Tustin Mazda - Car Dealers Near Me - Tustin, California

So thankful to the Mazda team! They lent me a car in the meantime while my car was in the shop. I took my car in on a Saturday got it back six days later. It took time but mechanical advisor Elle fought to get the parts I needed covered under my warranty. Had to pay a $100 deductible but I saved much more with Elle's help ensuring any parts I needed were brought in a timely manner and put correctly on my car. Thankful to the mechanics and crew in general for washing and putting my car back together. THANK YOU MAZDA CREW I got my baby back and she runs smoothly! read more

It's not often you feel compelled to review a car dealership, but Tustin Mazda is not your run of the mill dealership. They went above and beyond to make me feel comfortable, never trying to convince me out of what I was originally there for, and delivering the most seamless and pain free experience I've ever had when buying a car. After an unsavory experience at another dealership, Jim was able to see me on short notice and got me into the exact vehicle I was looking for to surprise my mom and into a test drive just shortly after arriving. Lori in finance is also a treasure, and helped make this the easiest big-expense I've ever done. If you need a new car, and you value your time and experience, come see Jim (and eventually Lori) at Tustin Mazda! read more

I can't express how glad I am that I purchased my first car with the help of Omar at Tustin Mazda. The level of service was unmatched and made this a stress-free and enjoyable experience. Omar was extremely knowledgeable about the CX-5 and always checked in to make sure I didn't have any unanswered questions as we went through this process. I reached out to him a couple weeks ago expressing my interest in the CX-5 and he was super responsive via e-mail and text; always got back to me about any questions I had but was never pushy about having me make any purchases I wasn't comfortable with. Also, thank you to Lori for walking me through all of the financial paperwork and making sure I understood everything that was presented to me. If you're ever considering to join the Mazda family, I encourage you to reach out to Omar at Tustin Mazda! He'll take care of you and truly make you feel like family. read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

I've been buying cars from Jim at Tustin Mazda for years, and once again, he exceeded all expectations! I just traded in my 2021 CX-5 Carbon Edition for a 2024 CX-5 Carbon Edition Turbo, and the process was seamless. Starting with a Mazda3 this is my third car from Jim, and he always makes the experience stress-free and enjoyable. While I was finishing up paperwork, Jim checked in on my family multiple times to ensure they were comfortable, and the dealership was very welcoming; I highly recommend Jim and Tustin Mazda. read more

Talked to a lot of different dealers trying to purchase a new cx-50. Lots of markups, run arounds, hidden fees that they don't tell you about until the last minute ect. NONE of that happened here. It was straightforward from start to finish. Which was a welcome relief. Worked with Omar through the entire process and he was super helpful and kind. I would definitely go back and recommend Tustin mazda, as well as Omar! read more

We made Tustin Mazda our first destination when shopping for a new SUV for my mother. I had the great pleasure of having Jim Feinstein assist us at Tustin Mazda. Jim was very knowledgeable and helpful throughout the process. I had informed him that we would have to shop at competitor car dealerships to compare to the ones he'd shown us, and he understood. We felt zero pressure to leave the dealership with the car. After visiting the local Toyota and Honda dealerships, we decided that the Mazda CX5 beat out all the competition. I called up Jim and the rest of the process was the smoothest and most painless car-buying experience I've ever had! My mother is now the proud owner of a beautiful Mazda CX5! If you want any help with purchasing a car, you will not find a better person to deal with than Jim. read more

I just moved to Anaheim from the Hollywood area and needed a new dealership to get my car serviced at, because let's be honest, I am Not making that drive during traffic lol. It was time for my 40K service, and I wanted it done today because I wouldn't have the time to go for a while so I went to book an appointment on the Mazda app at Mazda of Orange since it is only a mile away but they didn't have an available date weeks out. So I decided to check out Tustin Mazda and it was the best decision I could have made. From start to finish the customer service was beyond top notch. Dylan took super care of me and made the process a breeze. He filled me in on what was recommended and how it would be done. I also got text updates with a video link of what the mechanic was doing in real time! I have never seen that before and thought it was so amazing. We always want the best for our cars and having that sent to us customers is so great. I would definitely recommend any Mazda owner new and old to Tustin Mazda and to Dylan. Thank you again for taking care of me. read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

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Sold my MX-5 here after getting 5 different quotes. They offered the most, once I decided they prepared all the paperwork before I arrived and I only had to sign. No hassle and no haggle. Thanks Jacques read more

Such a great experience with salesperson Chance Asue! His knowledge and enthusiasm for the product was amazing...It was a quick and painless process from first email to driving my new Miata home! Honesty and transparency are so important, Tustin Mazda hit on every cylinder...Thanks Chance, it really IS the car of my dreams! read more

JIM FEINSTEIN at Tustin Mazda was very helpful and nice, he helped me to pick the right car and showed me every details about the car. The buying's transaction was very smooth and fast, it was a great experience. I would recomend Jim for everyone, needing a new mazda. He will be your best budy whening buying a new Mazda. read more

I cannot emphasize enough how good of an experience I had buying my new car at this dealership. I worked with Omar and after reaching out to about 5 different dealerships it became immediately apparent that he was the guy to go with. He cared about getting me every discount in the book that I qualified for and worked night and day (I'd text him questions at midnight that he'd reply to) to make the process as smooth as possible. He even went so far as to personally go to a neighboring dealership to pick up the model+trim+color I wanted since their shipment was delayed. Within the span of 4 days I had gone from looking into a dealership to signing the paperwork with a smile on my face. Also of note, this dealership doesn't try to rip you off with hidden add-ons (like door guards) that you only realize you're paying for when you're halfway through the paperwork. I got an excellent deal on my extended warranty with Debbie, and they don't charge a ton of hidden dealership fees; just their $85 dollar document fee and the standard DMV registration etc... stuff. Another little perk was the included two free maintenances for buying at Tustin Mazda. All-in-all this was the best car buying experience I could've asked for. read more

If you're going to buy a Mazda, you should go to Tustin Mazda and ask for Omar (well you should probably call beforehand and let them know you're coming). I was unsure which Mazda would be right for me but with a little conversation on what I wanted in a car, Omar and his team were able to show me the best fits from their selection. Given the current economy and interest rates, there wasn't much room to negotiate but having done my research, their prices were fair. read more

2.5 hours and 120$ for an oil change. I have a Mazda 2023 cx 5. I wanted to go to the dealership to feel taken care of regardless of price , instead I feel ripped off. They do not have a car wash and instead give you a voucher for the cheapest car wash at a joint nearby (8$). They do not even wipe down the seats / dashboard absolutely didn't touch anything inside.maybe I've been blessed at other dealerships but this one seems to not care at all read more

This is by far the best dealership. From the owner John to Salesperson Chance. Chance is not only polite, very Knowledgeable and efficient. Goes the extra mile and is very trustworthy. Debbie in finance made it extremely easy to finish the paperwork and I was very happy with the outcome. Thank you Chance and Debbie. Dave read more

Had an amazing experience working with the folks at Tustin Mazda and getting a car for my parents. Huge shoutout to Javier who was very patient and listened intently to our needs! read more

Charles pelser the sales professional at Tustin mazda this whole experience a one to remember because of the heart he brings to his service is crazy good. One: anything I asked for he had it. Two: had my car cleaned to the max and explain the the accessories to me. All around great. Lori houts director Wonderful service when giving full detail on the coverage I needed on the car as well as fighting for me at the bank and getting a great rate. To the owner of Tustin mazda please give this people the Recognition the deserve please. read more

Tustin Mazda - Car Dealers Near Me - Tustin, California

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Huge thanks to Jim Feinstein for turning a previously stressful "oh no my car died" week into a really awesome one. So helpful from beginning to end - if anyone I know decides they want a Mazda, you can be absolutely sure that I'll send them to you. Thanks again! read more

My wife and I had an awesome car buying experience with Omar, who worked his magic and secured for us a 2020 CX-30 Premium Package in the highly desirable Polymetal Gray Metallic. This car is absolutely gorgeous and we love everything about it. Omar is very gracious, thoughtful and patient. He made the whole process so painless and pleasant. A true professional and Tustin Mazda is very lucky to have him on their team. p.s. we had also purchased our 2016 Mazda CX-5 (brand new) from Tustin Mazda and a couple of weeks ago it was totaled in a violent side-impact collision -- the safety features in our Mazda very likely saved our lives and we walked away with barely a scratch. Won't buy from another manufacturer, we're Mazda fans for life. With much gratitude, Bryan & Laura S. read more

Tustin Mazda - Our 2016 CX-5 that was totaled and our brand new 2020 CX-30 Premium in Polymetal Gray. - Car Dealers Near Me - Tustin, California

Came to Tustin Mazda to find a used 2018 mazda3 touring sedan for my 17 year old who just got his drivers license. Met Jim Feinstein the sales guy who showed me and my wife the car that was available. The car and pricing was impressive compared to other dealerships. Jim made it super easy throughout the buying process. Never felt pressure in buying which is a rarity in the car dealership business. Jim was very friendly and knowledgeable about the car. If I'm in the need to purchase a Mazda product in the future, I would definitely come to Tustin Mazda first. Thanks Jim! My son loves the car! read more

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I can't say enough positive things about Jimmy and the Tustin Mazda dealership. 10 years ago, I left the Mazda of Orange upset and disappointed with the way I was treated during a sale. Frustrated, I gave Tustin Mazda a call and spoke with Jimmy about what I wanted and he assured me that he could get the car I wanted and everything would be taken care of and ready for me the next day! Sure enough, I came in (totally unsure of what to expect) and without haggle or fuss, Jimmy did exactly what he said he would and I drove off the lot with my new car later that day. It was such a positive experience with Jimmy that I've been a loyal customer ever since! I just purchased another Mazda this past month and it was another super easy transaction. My scheduled appointment with Jim was to look at a particular vehicle but I happened to find one at the HB lot that piqued my interest too. Without hesitation, and in very little time, Jimmy was able to get it to the Tustin lot and I drove off with it later that day. You simply cannot get a better guy or dealership to do business with than Jim Feinstein and Tustin Mazda! Jim is easygoing, friendly, and genuinely listens to what you want without pushing anything else upon you. I highly recommend if you're looking to buy a car! read more

Service department is friendly and has a nice waiting lounge and they had free chik-fil-a on Saturday!!! Thank you Josh Vasquez & Jeff Lesniak!!! read more

We drove up from San Diego to look at a certified preowned Mazda3 that we saw on their website. We were met by Jim Feinstein, who showed us the vehicle and explained all the new technology, as my old car was a 2008 Mazda 3 and not so advanced. He was really helpful and made the car buying process very smooth. He was able to get us the best financing so we could handle the monthly payment. I would definitely go back for our next Mazda. read more

I've visited a few Mazda dealers. By far, Tustin Mazda has best customer service. They're very informative and they are not pushy. Omar, my online sales rep was communicative and helpful. FYI this is my second Mazda purchase at this location and will be back for another one. read more

Kevin Keogh, my salesperson, was truly phenomenal. He was super helpful and just wonderful to work with. I have purchased many cars during my life, and I can say he is the best car salesman that I have ever worked with. He even came in on his off hours so that I could get my car. A salesman definitely worth keeping. Highly recommend Kevin and Tustin Mazda. Great car company and super fair. The car so great too. read more

I'd been looking around for a compact SUV and landed on the CX-30. Jim the online sales manager quoted me a competitive price for a lease, compared to other dealerships, and the overall experience of coming in to test drive and sign for the car was professional, seamless, and enjoyable. Thank you Jim and Tustin Mazda! read more

Chance was extremely helpful and knowledgeable. Showed me all the bells and whistles on my new Mazda 3. Very personable.

Went in for a battery replacement on my Mazda6 and managed to get a quick appointment compared to the other Mazda dealerships. Tony, service advisor, was extremely helpful and provided great and quick service. Will come here anytime my Mazda need's service done. read more

beware not what they appear to be. frendly on the phone, pressure of a sluge hammers when you get there. totally unprofessional is an understatement. read more

Worked w/Jim Feinstein at Tustin Mazda and Lori (finance dept) to purchase a new car. Jim was very friendly and responsive in answering questions after we had left the dealership and were in the process of "thinking it over". Kept us up to date on the status of the particular car. Checked it after purchase was made to make sure everything was going well and if we had an questions. Also worked with Lori in Finance who was also a rockstar considering it was a very hectic day (unrelated to our car purchase). She was attentive and went through the finance process as quickly as possible. Would definitely recommend both of them. read more

I would highly recommend Josh Wheelan when looking to purchase your next vehicle here. Josh is a genuine and no bs kinda guy who will make the experience as pain free as possible without the standard car salesman games that will tie you up for the day. I have now purchased twice from Josh and will come back if the need arises again. The service department is also great to deal with. Making an appointment ensures speedy and attentive service. The staff is well educated, professional and friendly which makes for a pleasant overall experience. Thank you Michael, Dylan, Damian, Tony, Josh and Elvira! read more