*Updating the review. In short, I was refunded…read more Hi all. Sorry for the saga. I (F33, attorney) relied on reviews when signing up my younger brother (M17, Wisconsin high schooler) for Varsity Tutors and I would have appreciated this review. I take on some parenting roles for my brother since my parents are going through difficult times. I signed up for their ACT prep service on July 24, 2023, in anticipation of the September 9, 2023 ACT. When I spoke with their agent, who outlined the service to me and their terms, I asked specifically if I would be charged for two months or if I could get prorated amounts back for the days we would not be using the service. You see, we only needed a month and a few days since his ACT was only a month and a few days away. The agent said yes it would be prorated. Well, I was charged for the full second month. And when I requested a refund, Varsity Tutors informed me that the terms indicated I was not entitled to one. That is unfortunate, since that was an additional $700+ charge I was not expecting (the service cost $749 per month). I didn't make a fuss, but I went to cancel the service (stay tuned to see that they did not cancel). At around this time, I discovered that my brother's tutor did not review ACT-specific questions. The tutor taught the math content generally, as if it were a high school classroom, which my brother didn't need as he was already an A math student. When I asked the tutor for more traditional test prep, which is what I requested from the beginning, he asked me if I had sample ACT questions to use. This was... shocking. At this point, by August 29, 2023, I texted Varsity Tutors to cancel my membership and then I chatted with an agent by phone to cancel my membership. I spoke about the disappointment with the tutor, and the agent said they felt so bad for the bad service that they were willing to offer a free month. I specifically stated that we have no intention of continuing membership, but that we might once we receive the student's ACT scores, assuming the student wanted to continue trying for a better score. I stated that we did not wish to continue being automatically charged. The agent said they understood. The agent gave us the free month, which again I told the agent we were unlikely to use--the free month was framed as simply a consolation for the bad service. I think what happens next may not surprise you. I checked my bank statement and saw that I was charged AGAIN another $749 dollars (at this point I've received a total of $1,498 in surprise charges) from Varsity Tutors. This is $1,498 I didn't agree to, ON TOP of the $749 for the first month that was bad service. A new agent told me that when I accepted the free month I accepted a continuation of automatic charges. This was, again, news to me. Please keep in mind that we have not once used this service since the end of that first month. I am told that I will again unlikely see a refund for this new $749 charge. To add insult to injury, we didn't even get that "free month" that was the "justification" for continuing to charge us. I considered ourselves $1,498 in the hole for Varsity Tutor services we didn't, and never intended, to use. In the end, and after my scathing review, Varsity Tutors ended up refunding me (thank you). If you choose to go with Varsity Tutors, I would take contemporaneous notes and (legally) record your interactions with the agents to make sure you don't get similarly blindsided.

I enrolled my 7 yr old in many classes with this site. I was with him when he was engrossed and…read morethen removed from a class for no reason, he was only watching. Since, I have spent hours chatting with customer service because he has never been able to join another class since. Out of 4 customer service reps, only 2 cared and did (or said they did) what they could to try to sort out the issue. Each said I would receive a follow up email once their supervisor was able to assist, but I never received such email. The other 2 reps did not care- one gave a short answer and then left the chat, the other ended up completely ignoring me when I was unhappy with this nonchalant, non-resolving service. So here I am. This would be great if it worked, but now every time there is a class it just leaves my son crying feeling left out and me having to deal with customer service for at least an hour with no resolution. This has been completely frustrating, discouraging, and sad for me and my son. I do NOT recommend trying this out.