We've had an outstanding experience with Amigo Baby, and especially with Lily, who has been working…read morewith our daughter over the past year. From the very beginning, Lily has been incredibly personable, warm, and nurturing. Our daughter (age 2-3) connected with Lily right away, which made a huge difference in her comfort and willingness to engage. Lily has a natural ability to make sessions feel fun and supportive while still being purposeful and effective. We've seen meaningful growth in our daughter's speech and communication, and we truly credit Lily's approach and consistency for that progress. She takes the time to explain strategies to us as parents, so we can reinforce what our daughter is learning between sessions. That level of care and communication really sets her apart. If you're looking for speech services for your child, we cannot recommend Amigo Baby and Lily highly enough.

Our family is truly grateful for the care, support, and education provided by the Early…read moreIntervention and Physical Therapy team. We feel incredibly fortunate to have had such caring, knowledgeable, and dedicated professionals supporting our daughter, Ava. With their guidance and encouragement, Ava was able to catch up and even surpass her developmental goals. We are so thankful for everything they have done for our family and would highly recommend their services to other families.

Great staff! Claudia definitely runs the show and does an amazing job. The doctors truly care about…read moreyou and your well being. Great doctirs office/urgent care.

Very disappointing experience. The customer service at this clinic is extremely poor. There is…read morelittle to no language assistance for Spanish-speaking patients, which makes it very difficult for them to communicate and receive appropriate care. They have also scheduled appointments for patients on days when the clinic was closed without notifying them beforehand. Patients should not have to travel to an appointment only to discover that the facility is closed. The facility itself is outdated, and the staff often seem unwilling to help or make an effort to address patients' needs. Communication, organization, accessibility, and basic customer service all need significant improvement.

My experience has ONLY to do with the office staff here. Also know the doctors do not respond to…read morethese ratings. The OFFICE girls do and are even rude with their responses. My life the last many years with chronic pain hasn't been easy. Nobody would understand that who has not experienced chronic pain themselves. I had to have 4 surgeries in the 3 years. 2 of them were in the last 5 months for a precancerous condition. I had to reschedule my SI Joint injection a few times, because you have to space your anesthesia apart and I had to have these 2 surgeries immediately. When I called 1 week before my scheduled SI joint injection to see if I could postpone it a few days due to my back being out and I physically could not move, Stephanie was unbelievably rude to me. I was on speaker. I had a friend sitting next to me who had been helping me. Stephanie rudely responded "you've rescheduled like 6 times already." I told her I've had to have many surgeries and I've only rescheduled for those reasons. She then rudely responded "I have to put you on hold." It went dead silent and we thought we were on hold, so my friend looked at me and said "what a b***h." Immediately Stephanie said "I heard that! You just called me the "B" word and I'm telling my boss and I'm hanging up on you!" First of all, I never said it, second of all, neither of us would ever say that for anyone to hear! We are kind, respectful people. We were supposed to have been put on hold. Not a "fake" hold. My friend was just speaking her thoughts to me. Especially because she knows all the hell I have been going through. That's how rude Stephanie was being. Before she hung up on me I was trying to say "wait! Let me explain." I called back and tried to speak with her and explain my friend said that to me not ever meaning for Stephanie to hear it. I spoke with Paula, the manager. I was pouring my heart out crying, apologizing, and sending my apologies to her from my friend as well, who said it not ever meaning for her to hear that. I explained how desperate I was to get my SI joint infection from Dr Phillip Nguyen. My last one gave me 2 months of living without pain. She said she'd call me back that day and she didn't. I called again the next day. Paula told me they would not accept me as a patient anymore. I truly do not think Dr Nguyen knew about "their" decision. No matter what response is given on here, it will be the office girls and most likely false information. Everything I state is the truth, the whole truth, and nothing but the truth. I decided to call the surgical center and they were so nice. I even told them about the situation I had with the office girls. They said I was still on the surgical schedule and to come. So that morning I called the surgical center to confirm. They said I was on the schedule. My mom was on her way to pick me up and Paula that manager called me and said "you are not to go to your surgery! You are off the schedule! We are calling the surgery center to make sure of it." And that's what they did. I truly don't think Dr Phillip Nguyen decided himself not to take me as a patient. The office girls did everything in their power to keep me from getting my injection. If they only knew the pain I endure every day of my life. Stopping someone from getting pain relief because of lack of forgiveness is sad. It's obvious this office is run with a true lack of empathy. The reviews speak for themselves. The negative reviews are mostly about the front desk staff. Their responses to patient's reviews are vile. Remember, it's them responding, not the doctors. If you are able to get past the rudeness of the office staff, I would truly recommend Dr Phillip Nguyen for pain management. Meanwhile I have to start over with referrals and waiting months for appointments because of the lack of forgiveness and empathy here. For something that I personally didn't say or my friend meant for her to hear. I hope those girls never have to experience chronic pain like I have. I will find a way to get a hold of Dr Nguyen and tell him my story.

Worst experience at a doc's office. Front desk is rude, It's worse over the phone! They can't…read moreanswer questions, give attitude when canceling an appointment do to an emergency, rudely tells you have to call 24 hours in advance (they're closed on Sundays) and IT WAS A LAST MINUTE EMERGENCY, still gabe attitude. Then hangs Up on me in the middle of my sentence trying to reschedule. Find a more professional place to do business.

I have great experience with Dr. MARK! Very caring doctor! Staff are great and helpful too.read more

My PCP retired, so in my quest to find a replacement, this office came up. 1.5 months ago I called…read moreto schedule a "meet and greet" appointment as a first time patient. I waited on hold for 20 mins, no lie as cell phones show call duration lol...the soonest avail appointment was today July 9th approx 1.5 months out from my call. So fine, made arrangements at work, today is the day for the appointment and I get a call saying the Dr. is out and my appointment needs to be rescheduled. The soonest to see Kondal would be in August lol... the soonest to see any Dr was 2 weeks out...Customer service has gone to absolute crap in this world. great first impression for a new Patient. I give up, this is a bad start, and I will hunt for another PCP I guess.

First thing when I checked in the women at the front desk laughed at my name which was really…read moreoffensive and embarrassing. I almost walked out but needed care so I stayed. other than that I had a good experience with the doctor. It was very fast. I basically knew what was wrong and just needed medication so I wasn't too upset at the lack of care I received. This could have been at least a foot possibly five star review it weren't for the extremely rude women in the front. completely unprofessional and unacceptable. These women should be held responsible for their actions.

I had a wonderful visit today. Everyone was very nice and personable. I was pleased to hear the…read moreresults of my vitals w/o asking. I feel I got very good professional care there! From the front desk to the back.

showed up for my appointment 15 mins early, as directed. Was shown back to a room quickly then…read moreproceeded to wait 40 minutes before I left because my time is valuable. I was the 3rd appointment of the day. Receptionist was rude, as you would expect. No communication about what was happening. Won't be returning.

I had a follow up with this group after a visit to the ER at St. John's for hypoxia…read more I met with Dr. Gail who was absolutely an amazing doctor. I went in thinking I had collapsed lung, cancer or some other horrible thing. The news isn't good but at least I know there is a plan for more test. He explained each test and why they were necessary for a proper diagnosis. He took his time going over my history. He also gave me some ideas of what the treatment plan might to ease my mind. The staff and everyone were very nice and helpful. I had to call back to confirm some information and the nurses helped me out. Very nice staff. Excellent Doctor!

I have tried several times to call for appointment; no one ever answers phone. Took 2 weeks to get…read moresomeone to call back for 1st appointment. Again, today trying to contact office and there is no answer after calling 5 times. I will call insurance to change to different therapy facility.

My 90 year old mom has been going to Hand Works and has been treated for a bad hand due to a…read morehairline breakage on the top of her right hand. And, for about a year her hand got more and more sensitive to use it to the point where she could not even hold a spoon (she is right handed) , or perform regular daily activities. Thanks to Hand Works therapy she now can use the eating utensils much better and also perform other personal activities easier. Even holding her Walker has been better. I highly recommend this hand's therapy clinic. Thank you Hand Works!

I debated deeply about this negative post, but my experience is worth sharing. First, introduction…read more I am a proud first time mom, working professional, Berkeley grad and graduate student. My son has had feeding challenges since he was 6 months old. I frankly noticed it earlier, but since he was bottle fed, his sensory difficulties did not pose a problem until we introduced solids. We sought out ACT as early as 8 months to help address his gagging and food avoidant behaviors. It may have been too early an intervention, I may not have been ready myself... for many reasons, we postponed this intervention until now, when Michael is 17 months and struggling to eat solids only. Today, before our teletherapy session began, a very brash owner took over Michael's therapy session to inform me that we were not demonstrating progress and will therefore be dropped. Shawn takes "great pride" in her practice's ability to "demonstrate progress", and because improvements were not being made, I was told I should seek care elsewhere. A lot of logical reasons were offered. Yes, my parenting approach seeks to validate my child's emotional experience and certainly I can improve on how I inadvertently "reward and punish" my son's picky eating and avoidant behaviors. Sure, Michael would benefit from an in person visit with a practitioner who can teach me how to properly manage Michael's crying tantrums on the high chair. My favorite was the "sincere" feedback this owner felt deeply that should be spoken, now, before even allowing our session to start, with a promise that she was not trying to run my son and I out of her practice. Referrals to the nearest graduate school near me were so sweetly offered. Wondering what patients rights and responsibilities are for this practice. I'm currently wondering what this practitioner's rights and responsibilities for care are. Of course, no health plan intervention or grievance will matter at this point as the practice won't be enrolling with our PPO in a month or so. May this perhaps be considered patient abandonment? Is this ethical care under AOTA or CBOT? I'm guessing the practice owner washed her hands from this by promising referrals. Nice save! Long story short, clearly this is a business. Clearly, this business does not put patients first and clearly this business owner prunes for high quality outcomes, perhaps hoping to improve clinical reputation even if the cost is patient abandonment. Thank you for making me aware of the business dynamics dictating the quality of care my son may have access to. It's too bad that your behavior, or rather your "sincere" yet unexpected intervention, undermines your practice's ability to partner with and empower parents, while also undermining the effectiveness of the therapists you hire. Samantha is wonderful, patient and caring. She could have certainly had a direct conversation with me with exponentially better outcomes. What a lost opportunity for her development. I'm sharing this experience and my review with you all because I'm dissatisfied with what happened today. I'm not looking for resolution because I won't trust my son's care to this practice anymore. This was truly unfortunate.

Long review but this one means a lot to me. Also, way overdue!…read more My son was about to be in middle school. I felt bad that at this age, he was still struggling with a speech impediment. He said his Rs like Ws. River was pronounced as Wivah, Purple was pronounced as Pupple. Schoolmates teased him often. He was evaluated at school but did not qualify for speech therapy. I spoke to his Dr and at that time had an HMO. She referred us to a Speech Therapist in Newbury Park (I lived in Oxnard), but the appointments were early and it was too far of a drive and wasn't conducive with my work schedule. So I asked for another referral and we saw a private speech therapist working out of a doctor's office. After about a month, she informed us she was moving to work at a school full time. The following year I switched to a PPO plan. I randomly picked ACT since it was close to my home. Best choice ever! My son started with two appointments a week, 30 minutes each. This lasted for about 8 months. Then he tapered down to once a week for another few months. His therapy lasted for about a year overall. It was a long time but the results were so worth it. His impediment is completely gone and you would never know he previously had one. He was often insecure about speaking aloud and no longer has this worry. I felt bad for my son seeing him struggle. I cannot thank ACT enough. Their services were extremely helpful and very much appreciated. I am very grateful!