BEWARE - RESERVATION MEANS NOTHING!!! Reserved a moving van with them two weeks before our son's move from Edmonton to Red Deer. The day before they call and say there is nothing available in Edmonton and want us to drive to Blackfalds (over an hour) to pick up and then come back. Might have been workable if we'd had a few days notice but we were already in Edmonton. I guess a reservation doesn't mean anything. Terrible service! read more

I rented a 26 foot car hauler by phone from their 1800number Was told yes they would have it ready an a nw location at 7 am was up getting ready started my truck was on my way and got a call from uhaul 7 am to tell me nope sorry they changed the location of my trailer pick up to 95th and 50 street location and now it wouldn't be ready until after 330 pm sometime to come in after that to come get my 26 foot trailer.. Got there paid the deposit paid for the rental went out back to have them hitch me to a 12 to 14 foot car hauler that was not what I had been told by customer service that I would be picking up I told them that's not what I paid for that wont move the things I need moved the most which were a holiday trailer attached to a dodge ram 1500 ..They told me it was the biggest trailer they had that I should contact customer service again .. So I did was told I would get a refund upon the return of the trailer .. Well I returned the trailer after hours the next day because i had has some truck trouble and got stuck on the side of the road which I had contacted them about and they said was fine as long as the trailer got returned before morning .they where supposed to make a not on the file so I returned the trailer took pictures and 2-3 days later after dropping off the trailer I guess no one put in the trailer sitting in the yard had been returned so instead of getting a refund like they should be doing for renting me a trailer they don't even have to rent out and wasting my time and money now they are trying to charge me for days that the trailer was sitting in their yard just to cold to go outside and check to see it had been sitting there after I contacted customer service sent them picks of it still sitting in the uhaul parking lot . Beyond disgusted..what kind of customer service rent people trailers they dont have cant move the things you need to with it promises you a refund then because they didnt put it back in the system are trying to charge more money for a trailer they probably already rented out to someone else be read more

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I am generally a strong believer in the concept of U-Haul! I recently moved and found the friendly U-haul store on 51st avenue perfect for my moving needs. A week before I actually moved, I came here and picked up several boxes and other moving essentials that I had calculated to be necessary for my move. They've got all sorts of boxes from fragile needs to sturdy ones. Definitely worth their price too (roughly $3-5 per box). Truck rentals are really affordable and I love that! The rates start at 20 bucks a day + 0.69/km of move + damage waiver of $15 (optional, but what the heck - I took it) for cargo vans and pick-up trucks. I actually got a 14' truck for my move and the price was still $20 for the day but the per km rate was different. My entire move, including refueling of the truck, cost me roughly $65 which I think is a completely admissible expense when moving. The location is such that one would be parking their car on the street with a bit of an exposed feel to it. Lots of trucks moving around out there. I wouldn't have parked it overnight if I had the option not to. However, a super bonus about this location is that it's just a few of blocks from the Epcor's dumping/recycle facility on 99th street and 51st avenue which is a great way to dump all the unwanted stuff at Epcore before returning the truck A huge annoyance is that the wait time is peculiarly long. I really cut a star for that. I'm not even exaggerating. You've got to go there with a magazine in your hand because expect to wait for at least 30 minutes and invariably over 45 minutes to be served. And of course, you'll have to stand in line all this time. How annoying! read more

U-Haul Moving & Storage - Trucks! - Self Storage Near Me - Edmonton, Alberta

Extremely bad service, they deducted $25 from me, for truck cleaning despite I cleaned it very well before I leave the location, the person who supposed to check the trucks after return was not on his location up return the rental and I must look for someone to do the work. The staff is really lacking experience and customer service stills. This review is for 51 Ave Edmonton Alberta. read more

I usually enjoy uhaul rentals however I had the worst experience. We rented a Uhaul from this facility and it needed jumped three times! Their road side assistance was good however I didn't enjoy calling a person and then being told I had to go online and fill out a report so they could assist me. Really? Turns out the battery terminals were too loose and that's why the truck wasn't working. Maybe uhaul should do a better job of maintaining their trucks. The customer service was really frustrating. The truck broke down at the shell 2 blocks away and there was nothing they could do, so we had to wait again for roadside assistance! Needless to say I will think long and hard before I rent from them again! read more

Do not go here for a hitch installation!! It took six hours (!!) for a 45 minute installation. No waiting area so I sat on flattened cardboard boxes and a trailer wheel well after spending two hours in the Harvey's. Apparently it too a "hitch" girl, two mechanics and the manager to compete the job. I have a Mazda 3 hatch, nothing too crazy, pretty common make and model. I should have left after the first two hours but they kept "milking" my time, "oh 30 mins, more, oh 45 mins more" etc... No discount was offered or follow up from the manager after I expressed extreme disappointment in my experience. read more

Well moving is a stressful situation to begin with. Uhaul southside made it somewhat a bit more stressful. They had a huge line up to pick up the vehicle and the hours and availability of trucks is awful. My advice for anyone, confirm your rental, go early if you have a time constraint and lots of patience. I must say though that the dropping off of the vehicle was very simple and easy. read more

I have to say... The part I was most worried about while planning my move at the end of March was the U-Haul experience. I've moved a number of times in my life, and have had a range of experiences with U-Haul, and the best one up until now could only be described as "mediocre". My reservations was for 9 am on what I'm sure is the busiest weekend of the month (march 29th), and since I was expecting it to take a long time, I told my moving buddies to be at my house around 10:30. To my surprise - the line was moving very quickly. There were two CSRs at the counter, and both of them had big smiles on their faces and were very friendly. They answered all of our questions, and made suggestions on equipment we may need (and even waived the rental fee on a dolly when the one I wanted was not available). I rented the 26' truck (the biggest one available) and was able to do my move in one load, which was amazing. I added on the $15 fee - I forget what it's called, but basically covers damage. Luckily no damage was done, but it gave me peace of mind to have that coverage. I also rented two dollies (fee for one was waived), and a dozen furniture pads (I highly recommend them). Total cost, including mileage was $92 and I would absolutely pay that again in a heartbeat. This location has restored my faith in U-Haul, and I will confidently return for my next move. read more

Poor communication between US call center and this location. Uhaul never called me to let me know that the hitch I paid to have installed had not arrived at their Uhaul location for the appointment time they scheduled with me ten days previous. They blamed me for not calling ahead when this is actually impossible as all calls go to their call center in Arizona. The nice lady at the call center was not able to do anything other than call the Uhaul location herself but for some reason could not give me their phone number so I could call myself. So, the lesson here is don't show up to a scheduled appointment with Uhaul and don't call them, they'll call you. (I have yet to get my hitch installed. Did Uhaul just rob me?) read more

I have nothing against uhaul. It's a great way to save money when moving. But this place has terrible service. I waited in line over an hour before getting my vehicle. There were only 5 people in front of me! Instead of apologizing they let me know that now I had less time available to keep the vehicle and they informed me that I'll be charged $50 if it's brought in late. I booked this almost a month in advance and it is incredibly annoying that they don't have an express line. Coming back to return the vehicle resulted in another 40 minute wait. This is the first time I've rented from uhaul before so maybe this is the norm? I think I'll look into other options first. And that includes other uhaul locations in the city. read more

Some of the slowest experience I have ever experienced. At other locations it's been fine, actually, but this one in specific is awful. 5 people ahead of us in line...40 minute wait. One staff member, then a second 20 min later. Why aren't you staffing this location? Depressing. Avoid this location and hopefully they'll shut it down. Yikes. We are also fairly certain that the employee who helped us was..."on something". Very erratic behavior and unfamiliarity with both the computer systems and the truck itself. read more

Reserved a 15' truck about 3 weeks prior to our move day. Used the online reservation service and thought everything was going to be good. Less than 24 hours before our move day we get a call that they don't have our truck, not at any location in our city and that they don't have any of the large trucks available. Instead we were offered a cargo van with an afternoon pickup (as opposed to our morning pickup that we reserved). Was also told that next time we should have booked through the phone and that online bookings don't guarantee your chosen vehicle. So for anyone looking to book, make sure you phone to ensure you actually will have a vehicle for your moving day. Very disappointed. The $50 credit will be used up for the extra 20 trips its going to take to move. read more

Did the online reservation. Easy. Vehicle was ready and waiting right on time. I walked in and out of the depot within 10 minutes, keys in hand. Upon drop off they used the fancy iphone app to bill me direct after a quick confirmation. Super swift service this time. All in the parking lot. I must recognize the friendliest UHaul rep of all time Aws Muraysh. This guy was ridiculously pleasant to deal with. Blew my mind. He genuinely cares about working there. I asked for his name to give him proper recognition. Thank you again Aws. read more

After making a reservation for a truck beginning on a Friday morning until Sunday 4 months ago - I received a call 2 days prior to my reservation saying that I couldn't have the truck for that long. The person on the phone informed me that they don't rent moving trucks for that long and I would have to take a cargo van. I asked why in the first place I would have been rented a truck for that long if that was the company policy. He had no answer for me and said there was nothing they could do. I am now moving in a cargo van instead of a proper moving truck with 2 days notice. The employee did not understand how this was an inconvenience to me and could not connect me with a manager to help the situation. I would not rent from U Haul again unless I absolutely had to. read more

Reserved a 15ft u-haul weeks in advance. Had to phone twice after booking online because the information for the reservation was wrong - wrong date, time, and vehicle. Had to wait on hold both times, where an obnoxious message played on repeat (even worse than typical hold music). And after all that, I was told that they didn't have anything larger than a 9ft van available. Completely messed up my moving plans. read more

This was a terrible mess. First, I booked my hitch installation and paid for my parts online. The confirmation email said someone would contact me to set up a specific time. I received an email that my appointment would be at 7AM. The night before, I called to confirm and was told they had no record of my appointment and that there wasn't even a technician working the day of my appointment. The guy said he would leave a message for the manager to call me. So glad I didn't show up at 7 in the morning. I would have been so pissed! The next day I waited for a phone call and didn't get one, so in the afternoon I called and spoke to someone who said the tech wouldn't be in for 2 weeks. I asked to be contacted by the manager because this was clearly turning into a gong show. The following day I called again and asked to speak to the manager. She "wasn't available" and the person I spoke to tried to be helpful and booked me in that day at another location. I showed up and was told they could not install the hitch because the first location hadn't told them I was coming and they were saving the parts for another customer for next week. I had already paid for this and they wasted my time and were completely incompetent. I told them to forget it and give me my money back. They didn't know how to do that and I wasn't about to stand there while they jerked me around some more so I left. I guess you don't even get what you pay for when you get a cheap hitch at U-Haul. read more

If you can get a truck any other way, do it. We waited in line for over an hour just to get our vehicle and the other people in line said that this is a normal occurence for this location. The staff were completely unapologetic about the lack of service, and they didn't have the sofa covers which I had already prepaid for online. When I pointed out that my receipt said "guaranteed reservation" the clerk told me "I don't know what to tell you, we don't have it". When I asked to speak to the manager she told me she could maybe get the covers to me the next day. I was only renting the truck for a single day to move my stuff so obviously that wouldn't work for me. Total lack of concern for customer service, rent elsewhere! read more

Horrible, rude customer service! Went in to buy moving supplies their debit machine wasn't working properly after 6 tries the guys started yelling like it was my fault. He said my card was bad. I walked out went to home depot for moving supplies instead where magically my card worked fine. Cant imagine what it would be like renting from them. read more

I rented one of those Uboxes. I rented it in Edmonton and the plan was to have the Ubox shipped over as soon as I had found a new place in Toronto. On Thursday, my husband brought all our stuff to the site and filled up the Ubox. The Ubox he got had just arrived and was still on the trailer. They would move it inside into the secure area that same day. However, they didn't. So my husband made a call to Uhaul's general number. They would check and call us back. However, they never did. Two days later we came back to check if it had been moved inside, and it hadn't. It was still outside, on the trailer, which was not locked nor secured in any way. My husband asked to move it inside. It would happen within the next half hour. So my husband decided to do some quick errands and return later. Two hours later, the box was still not inside. It was standing outside, still on the trailer, beside the road, with all of our stuff in it. So my husband made them move the box inside, while he was watching them do it. Today he came back to check up on the box. Yes, it was still inside, but it had still not been moved into the secure area. At this point we had lost all our faith that our box would make it in good order to Toronto. So my husband decided to take out our stuff and take it to a different storage place. And Uhaul still had the nerve to charge us for their disservice. They charged us $112 for leaving our box with stuff unsecured just beside the road, where everybody with a trailer could have picked it up and driven off with it. So if you don't care whether your belongings get stolen or lost, go with Uhaul. For us, never again! Uhaul, you're destroying your own market. You will never get our business again, that's for sure. read more