1. U-Haul Moving & Storage

    1. U-Haul Moving & Storage

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    Hamilton, ON

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    U-Haul Moving & Storage

    2.3 (3 reviews)
    Open 7:00 am - 7:00 pm

    Services - U-Haul Moving & Storage

    Truck rental

    Trailer rental

    U-Haul Moving & Storage Photos

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    6 years ago

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    U-Haul Moving & Storage

    U-Haul Moving & Storage

    (4 reviews)

    Just got off the phone with a "manager" ! Reported a failed…read morejob done one year ago on one of many trailer hitches we get our customers to have installed because our shop is just too busy! All four bolts were not even tightened! The was the first time I ever used this hitch! I'm a mechanic! Come on! Motive your staff! Get them to do safe jobs! If I ever had time for myself like I actually have today to use the truck and trailer I'd be flying. But today I have to get dirty. Redo your careless work! Fix it! Educate your team!

    May 31st, I made a booking for a 26' truck for pick-up June 11th in Caledonia, ON. June 10th, I'm…read morenotified by U-Haul that the only truck available in ALL of Ontario was a 20' truck in St. Catherine's, ON. An hour's drive away. Only one problem. I didn't have access to a car. So it would've been 14 hour walk. Look, I get it if it's not in your business model to have staff drive the requested trucks, or even just what's available, to the requested pick-up location. But you're telling me in 2022, you don't have software with an algorithm to determine what trucks are available at what locations that's close to what your request was? Even if you haven't taken that logical step, you're telling me it takes you 10 FREAKING BUSINESS DAYS for your team to assess that it's not possible. I'm sorry. Get with the times. This is not an acceptable level of service. I challenge someone with the funds to do so to take on U-Haul. Their level of service is absolutely atrocious. They are ripe for the picking to be taken down and replaced with a fair superior service with only a common sense business model and some modern day techniques. Until then, I'll simply never use their service again. NEVER!

    Outdoor Travel

    Outdoor Travel

    (45 reviews)

    sales staff and management were fair and knowledgeable . the service dept was attentive and…read moreresponded to issues in a timely manner. I was very pleased with my purchase price . thanks again

    RENTERS BEWARE OF ADJUSTMENTS ON ARRIVAL / BEING OVER CHARGED…read more Read ENTIRE Rental Agreement closely. Important details regarding rental are not highlighted by rental department staff. You would think it would be incumbent upon Outdoor Travel management to highlight potential additional charges at pick-up. We were shown how to use onboard generator but not advised that there was an ADDITIONAL CHARGE for use. That important COSTLY detail was only discovered when final bill was received. Not only were we not made aware of possible additional charge(s) (charges as listed in the Rental Description (SMALL PRINT) / Adjustments On Arrival (SMALL PRINT), we were OVERCHARGED FOR USE OF GENERATOR. Adjustment to bill was only made AFTER matter was brought up with Rental Management. Spoke to Rental Manager then RV Sales Manager regarding matter. Even though the possible charge was not disclosed at pickup, their argument was "Use was listed in the agreement (SMALL PRINT) and to expect no adjustments". Having discussed matter with RV Sales Manager, this appeared to be a revenue-grabbing opportunity for company. There was absolutely no consideration for the customer! RENTERS BEWARE OF FINE PRINT IN AGREEMENT!! Had we simply been advised of use, alternative arrangements would have been made to mitigate the COSTLY generator bill. WILL DEFININATELY NOT RETURN!!!! If you are looking to purchase, drive up to SICARD RV. Have dealt with them on multiple occasions in the past. They know how to look after their customers and provide outstanding customer service!!

    U-Haul Moving & Storage - selfstorage - Updated September 2026

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