This location gets 5 stars! U-Haul as a company gets 1…read more Mike and Marcus did good work, especially considering U-Haul's lack of decent online account integration with their in-store systems. When I spoke with them about some troubles I'd had that were weather-related, they were very understanding and did what they could to accommodate me. They worked with U-Haul's sluggish and redundant systems to get our info squared away - we were dropping off a truck and tow dolly as well as reserving a storage space. It took some time but they made sure everything was correct and that we were correctly reimbursed for our first month of storage as well as our extra boxes. Walked away very happy with this location, but disappointed in U-Haul's overall treatment of customers. It did take some time to get everything taken care of, but I feel that was more on U-Haul's end than this location. Owner Bill was on-location and doing his best to help other customers too, I noticed. Seemed like a good crew all around. As a company, however, I can't recommend U-Haul. Our problems with them first began with their system of "reservations" - what a joke! U-Haul apparently doesn't consider our month-prior online reservation actually reserved until they call the *day before we pick up the truck*. In our case, that meant we got lucky and the truck WAS available, but 45 minutes away. We had to rearrange OUR schedule to accommodate U-Haul's LACK of scheduling. You don't call something a reservation without actually making sure it's reserved, U-Haul. Oh, and the $50 "guarantee"? That doesn't apply to your original online "reservation". It applies to the day-before-you-need-the-truck reservation when the U-Haul rep (very possibly in another town) calls you. This is why you had that class-action lawsuit that you settled, U-Haul! Make sure you keep all your paperwork - original contract, any receipts you get from U-Haul, everything - it will make it much easier for the good people in-store to help you.

This is my go-to closest uhaul location. I have always been treated with respect, professionalism,…read moreand had good communication. Each staff has been quick to help, provide information and get equipment on/off. I've rented several times and have had storage units which came free for a month with trailer- all good experiences!