Erica out of the Arkansas office was wonderful: polite, knowledgeable and thoroughly professional. I might add the same can be said for all of the personnel in the Waynesboro, VA and Binghamton, NY offices. I almost want to move again, NOT!!! U-Pack was great. Highly recommend. Mark Cavalieri read more

I am so impressed with this company we used for a move from the east coast to the west coast. Before hiring, I researched other similar companies and was appalled to read of the incredible fraud going on in the moving/shipping world. I hired U-Pack and was immediately impressed by the customer service and the fact that I didn't have to deal with the dreaded A.I. robot machine that keeps the customer from reaching an actual living man or woman, rather I was quickly connected to a man or woman every time after a very. brief recording, and they were knowledgeable, super helpful, friendly and intelligent. Imagine that! Every step of the experience was handled professionally and efficiently, and the connected shipping companies U-Pack used on the east and west coast were really good and very helpful. I would absolutely use them again. read more

Used Upack to move from Virginia to South Carolina. On the Virginia end of the service, trailer arrived as promised and picked up the day it was loaded. On the South Carolina end, trailer was left in driveway for 6 days and when picked up, brake was locked and trailer left black streaks the length of the driveway. read more

It took 3 cube's but NOTHING got broken! I was concerned since it was mentioned to me me that "you stuff will look like it's fallen off a cliff" so I made sure to get matching boxes at (Lowes or Home Depot) and packed all the stuff with packing paper (glass and breakables) and books on the bottom row. I even had some antiques come through unscathed. I built a cube round them, put a board/book shelf on top of the boxes and continued on. It was perfect. Loaded it to the top, put a mattress on the front with ratchet tie downs and it was a just perfect! A great way to move 3,286 miles. I could not have done it for that price with a u-Haul, especially with a detour to Yellowstone! read more

I used U-Pack's trailer option to move stuff from Virginia to California. In this option they deliver a 28 foot trailer to your residence, leave it there for up to three business days (they don't deliver or pick up on weekends or holidays), you pack it, call them when you're finished, they pick it up and drive it to the destination point. You can track where the truck is throughout transport. You put your stuff in first and then they fill the rest of the truck with commercial packages and goods. You partisan your stuff off by installing a wooden bulkhead that's provided. It's not difficult to install but it is heavy. They have the length by feet marked off on the walls of the trailer, so you will know how much space you are using. I chose this option instead of a container/pod because I would have needed two or more pods for all my stuff, which would have been considerably more expensive than renting a portion of the trailer. Also when you rent a portion of the trailer, you have a lot of flexibility. I was unsure of exactly how much space I was going to use. I gave my original contact person a rough idea of the items I wanted to transport and he estimated that I would need around seven feet of length (The truck is nine feet tall and eight feet wide.). But, he said that if it ended up that I needed less space, they would subtract $91 off of the price for each foot not used, and if I needed more space, they would add $91 for each foot used. He was correct in his estimate of seven feet. I actually went a tiny bit over, but they did not charge me extra, which was very appreciated. They require that you pay a set base price for five feet and then add the $91 for each additional foot. Also, their price was quite a bit less than what I was quoted through their automatic website estimator. My stuff actually arrived quicker than I had expected. My contract estimated that it would arrive six to eight business days after pickup. The company, however, contacted me to tell me that my stuff had arrived a week after they had picked it up in Virginia. Also, my stuff arrived in the exact same shape...absolutely no damage. But, with that said, it is important to use ratchets or ropes to stabilize your stuff. I used four ratchets along the front of the stuff and it remained stable. The drivers on both ends were friendly, flexible, and courteous. And the same goes for the three people I interacted with via phone during the process. read more

Most of the time we only see reviews placed by disgruntled consumers. Although, I am sure many have reason, I also know that many are victims of their own misunderstanding. I recently had the occasion to use U-Pack Moving Company, a division of ABF, to move a four bedroom home. They performed in every way. The trailer was delivered promptly and placed properly. It was picked up on time, and was delivered to the destination 2545 miles away on time. I was given my three days to unload and they retrieved the empty trailer as promised. I was charged appropriately, with no hidden fees. Customer service was exceptional during the whole process. I had researched several companies prior to selecting U-Pack. I read some of the negative reviews, but decided to take them at their name U-Pack......YOU PACK. I studied their very informative website and followed directions. I packed and loaded everything myself with the help of a couple people I know well. We all kept in mind, with every decision, that this time, the household was not moving just 20 miles down the road. I used proper packing boxes and materials, the cost of which was offset by not having to replace broken items. I loaded, stacking floor to ceiling, like a cube puzzle. I made sure to tie everything after each stack, knowing the trailer would bounce up and down as it hit bumps and the unavoidable pot holes.. I covered my belongings and locked the bulkhead in place. All of my belongings traveled across country, through serious ice and snow storms, and arrived with nary a scratch. I will certainly use U-Pack again. read more