This review concerns the big, gaping difference in quality between how the branch manager of the…read moreIndian School Rd branch of Chase Bank treated me as a customer versus the way the branch manager of the Paseo branch treated me. Last week, I walked in to the Paseo branch to deposit a government check to pay my credit card balance and to use their coin-counting machine. The branch manager of the Paseo branch interrupted the conversation between the teller and I, to say that he had "a concern." He asked the teller to stop my transaction, and he returned my identification and check before asking me to leave. What would cause a bank branch manager to prevent a legal financial transaction and then ask the customer to leave? A 1-star review. That's it. The Paseo branch manager asked me if I wrote a negative online review concerning his specific branch. I didn't deny anything; I admitted openly that my online review was my true and honest experience. At that point, the branch manager asked the teller to stop my transaction. The manager returned my identification, and asked me to leave. He didn't like what I had to say online. My negative review was about a creepy investment banker there whose job is to get new customers to invest in JPM Chase. His first question when we met him was, "So, how much are you guys worth?" We're not answering any of your inappropriate questions. My husband and I thought that we made it clear to that employee that we're never going to be investing with him. This guy doesn't take no for an answer; he calls me, I block him. He calls from a different phone and asks to speak with my husband. We block him again. After that guy called us while we were asleep, I wrote a negative review online, which the Paseo branch manager read and disliked enough to prevent me from conducting a legal business transaction. I wrote a complaint to the highest level of Chase that has a public email address and I requested a written response from Chase addressing my concern. I'm still waiting. Meanwhile, I went to the manager at the Indian School Rd branch, Mr. Ernesto Ortiz. This time, my experience was far more welcoming. I retold the story and Mr. Ortiz was sincerely understanding. He went out of his way to let me deposit coins, even though the Indian School branch doesn't have a coin-counting machine. Mr. Ortiz was professional and truly caring. Big difference. Now, be careful out there, readers. Sharing an honest thought could get you policed.

Stopped in for some quarters prior to them closing by a couple of minutes. Couldn't have been…read moretreated better and was greeted by whom appeared to be a manager who was very friendly and nice. Teller assisted me promptly without feeling like I was being rushed since they were about to close.

Awesome service. I lost my wallet yesterday and went in to this branch to withdraw funds. They were…read moreso nice and put a block on my debit. Went back today and were also nice as luckily had left wallet at assistance league thrift (see my review) and picked up. They unlocked card and were just so nice. As a native Californian bank tellers overall are "meh". So happy to find such great and really helpful service. Thank you.

Really competent, helpful, friendly tellers. I appreciate this Bank. They can make transactions…read moreeasy that were somehow complicated and difficult with other branches. This skill is what I need in a bank, so I go to this branch!

Long waits poorly staffed, exorbitant fees…read more Long waits poorly staffed, exorbitant fees Long waits poorly staffed, exorbitant fees Long waits poorly staffed, exorbitant fees

Opens late, if at all, and says it's "a matter of inconvenience." As if the context behind that is…read moreself explanatory. Arrived before opening on the last day of February and they wait until after 10 to tell people they won't be opening. How difficult is it to tape up a sign? Mostly I blame BOA corporate because I know they aren't actually hiring people to do the work.

Appreciate the level of customer service. Tellers are always courteous and friendly. Greeted and…read morereceive quick service. Hopefully they will open a branch in Enchanted Hills.

DO NOT OBTAIN a car loan from this Credit Union. Beau at the call center is extremely rude. He…read moreneeds a class in customer service. I have made payments with my business credit card since I obtained my car loan. Now Beau is saying I can only pay with a routing number. They have accepted my payments until now. Everytime I use the call center I end up with rude, entitled people. I will be moving my car loan.

This review applies to all branches which I've visited (including 24 hour phone service). I deal…read morewith 6 different banks in the ABQ area, and Bank of Albuquerque knocks it out of the park compared to the others. BABQ is always quickly responsive, solves problems quickly, and provides the correct type of account for everyone's situation. I deal with several business accounts, but I've also dealt with BABQ as treasurer for PTA organizations. BABQ has low fees (or no fees), is very up-front about each account structure/fees, doesn't force people to get debit cards to avoid monthly fees, and doesn't hassle people who are trying to make a deposit!

I'm really pleased with the service at this branch. The bank tellers & other staff are extremely…read morefriendly & accommodating. They are very helpful and willing to go the extra mile for outstanding customer service.

On Thursday, August 22, at approximately 2.02 pm, I visited the branch on San Mateo and Zuni Road…read moreSE, zip 87108, to renew a matured CD. Staff by the name of Ivan checked me in and I was advised to wait my turn. A good 15 minutes later a female customer, who ONLY spoke SPANISH walked in and was also checked in by Ivan . I waited 25 minutes and was appalled to see the female customer got priority over me. What then is the purpose of checking in to wait one's turn. I was racially profiled and was livid, so I left this branch and went over to the Juan Tabo and Montgomery branch , where I was attended to with courtesy and professionalism. I need to escalate this issue to upper management and deserve an apology.

Just waited 30 mins in the commercial line while they used that window to set up some kids savings…read moreaccount. Totally unacceptable for a business bank, they should do those things at a desk. Seriously looking for a new bank after this one incident. So frustrating.

Honestly, it's hard not to choose a _higher_ number than only five stars. Eli Burciaga made our car…read moreloan process _pleasant_, if you can believe that. He gave us professional service (and fantastic, accurate information - which, as you know, isn't always something you can get at the dealership itself) while at the same time making us feel as comfortable as if we were visiting a favorite nephew. And the Menaul branch was quite pleasant (I don't believe I've been inside before), but that's just an aside - Eli is simply a phenomenal loan officer. Recommendation that I always give: go to US Eagle and get pre-qualified before even setting foot on the car lot. And don't buy the inevitable "Oh, we can give you the same service," spiel from the dealer - make sure you only give your financial info to the CU, not the car guys. Doing so will ensure that you have a members-only loan from a company that cares about your financial situation. Thank you so much, US Eagle; you always take such good care of us!

Nice modern looking building with equally modern interior - spacious and open. Glass offices give…read moreit a more spacious look. I think this is the future of banking. Seems that more and more banks are moving towards bright and inviting. Lots of teller stations open. So it was pretty much in and out for my simple transaction. The teller was cheery, but behind the plexiglass screen, wearing a mask added to a soft female voice it was almost impossible to hear her talking. Oh well.

The staff was professional, prompt, and helpful. They are always happy to answer any questions…read more This branch is nice as it doesn't have super long lines. Glad to have it in the neighborhood!

Hasn't been working for over a month at this point. Unacceptable for a large bank. Go somewhere…read moreelse.

I am banking for years with Nusenda. And now because of one incoming wire with a large amount and a…read morecashiers check for rent the blocked my account for 6 months. Can't link external accounts or do cash deposits at the ATM. To bad that I only can give one star. I would like to give a minus for treating their customers like criminals

I have been going to Nusenda for over 20 years. In the last couple of years they have gone…read moreabsolutely downhill. Their Customer Service is a real joke. They messed up my account and we're totally un concerned that it might affect me. Any solution I suggested they blocked. The quality of the telephone line was so bad that I couldn't even understand what the service rep was saying. And she mumbled as if she was talking in her sleep, which perhaps she was. I've had this problem with several branches so I don't think it's just one branch. Today I went to the CU ATM. I usually go to, and it wouldn't allow me to withdraw any money. I looked at my balances, and it said I had zero in my checking, which is absolutely untrue. When I went on the app, it showed me a healthy balance. Same thing with savings. Customer Service was awful. They offered no help except to go to a different ATM and that they hadn't any other reports of a problem so I guess that makes it my problem.