They are currently remodeling this location because the north side one has shut down. I am…read moredisappointed that they are closing the north location because it was extremely convenient working and living just a few minutes away. I like First Merchants a lot because of the service. All banks do the same things so customer service is key for me. I am always greeted by name when I walk in and always feel at home when I go to my local branch. That is what keeps me here. I could easily switch to Fifth Third or Chase. But I think it being local also the customer service is why this has been my only bank while living in Indiana.

This is my bank. There are many like it, but this one is mine. There's a lot that one could say…read moreabout banking, both the specific location, and Chase in general. First, the bad: 1. People complain about having to pay for parking here. I agree, paying for parking is bullshit. Welcome to uptown Oxford, where most of the parking is paid. It's gonna cost you a dollar. People complain that they want a drive through but you people need the exercise anyway. Do your banking online. If you have to drive in, get out of the car and talk to the person. 2. No safe deposit boxes. Actually, they do have them. They just won't let you use them. This, also, is some bullshit. And quite frankly it's costing them 2 stars on this review. Because it means I have to use two separate banks. Now the good: The only other review here complains about the ATM being inaccessible, but the ATM is indoors, behind a door that opens if you swipe your debit card. It's actually a very nice setup, especially in the dead of winter. The people here are friendly. Everybody is cool enough. Sometimes you walk into a place and they act like you're inconveniencing them. None of that here. On the other hand, I've never felt pressured here, and it's nice to be able to walk away and think things over and then come back once I've done my own research and made a decision. The people here work with me at my own pace which is great. The place is clean and well furnished/decorated so even though it's tucked into the most awkward little corner, it still feels professional but not formal, which is great. My Chase bank back home had like, 80 televisions in it. And they all showed the same thing, just the Chase logo and some ethnically diverse family that apparently had a mortgage. I don't know why they needed 80 tvs for that. They could have just printed it out. Anyway - you couldn't fit 80 tvs in this place, so they trimmed it down to like 2 or 3 which is still weird. You gotta put something on the TVs, guys. Financial stuff at least. And while the lack of safe deposit boxes is inexcusable, Chase offers just about everything else. No high yield savings maybe, but lots of investment and account options. So yeah it's a pretty good bank. And they'd have five stars from me if they had safe deposit boxes.

Excellent Chase bank in Oxford, Ohio. The staff tries to maximize my savings. Mrs. Pittman is…read moredefinitely conscientious regarding helping the customers. She takes the time and effort to make sure the customers are satisfied. Taylor is an excellent teller, and he does above and beyond the call of duty.

Natco in Richmond was along some of the best, Everyone that was nice and worked hard to help is…read moregone. They have Alot of help that acts like if I got to I'll help You then mostly not handled correctly. They are NOT the nicest people anymore, before years ago when I started my account it was different If I'd have them a review with stars before I'd marked 6 stars Now I'd give them maybe on a good day it would be a 2 I wouldn't recommend it Never again to anyone

I recently applied for a loan a NATCO, I called and spoke to Paige, she was great, she was…read moreunderstanding, very upbeat and positive! I love NATCO Credit Union, as a member for 10 years they have always been there for me, NATCO is a great resource for our community!, God Bless them.

Richard is a great agent, but I can't give him a higher review do to a major incompetent side when…read moreit comes to canceling a policy with his agency. I found better coverage with another company. I had auto pay set up with Richard agency and was with him for 7 years. Never missed a payment, never even had a late payment. They cancelled my policy. I received a "third and final" notice to pay on a bill I "owed" them. How can I owe anything when I'm on auto pay?!?! Never received a phone call about this debt or anything, just ended up with a third and final notice out of nowhere. Ok, so no problem I think to myself. I call the customer care center who back dates my policy and I officially have a 0 balance. The Customer Care guy tells me to disregard the bill and not to worry about it going to collections. Fast forward 3 weeks...BOOM! Collection notice. Lol All because Richard didn't call me and tell me I owed anything! After paying him thousands of dollars over the past 7 years, I didn't even get a call. I thought it was taken care of as I was always an auto payer. Thank God Allstate corporate is competent and has opened an investigation to have this collection fixed and taken off my credit score. It's like he wanted to hurt me because I left. All of this extra work I have to do because of laziness on his service side.