I recently switched from US Bank, having received less than $2.00 annual interest on a money market…read moreaccount averaging $20K. My experience with changing was extraordinary. A very professional account manager explained every option (CD, Money Market, etc.) in a really friendly way. After a couple of months my interest received is over $80.00 - what is not to like about that. I stayed with US for a number of years because of their nationwide coverage, with free ATMs all over. Town Bank offers up to ten free ATM usages per month at any bank in the USA. I don't know who the one star person talked to, but that employee must have gotten fired. That was about five years ago, so something has truly changed.

I absolutely love my new bank! I was an M&I customer but was incredibly unhappy. When I went to…read moreCommunity Bank CBD they were ready to help and ensured nothing that I experienced with M&I would happen again. I was given a personal banker who was so friendly and actually interesting in my life to give me options that I would benefit from, and showed me options for the future as well. Not only did she do all that but she helped me set up online banking and showed me the CBD App! So now I can bank local no matter where I am! I also get alerts when my account falls below a certain amount and whenever a deposit or withdrawl is made. It's so convenient. Whether you drive up to the drive thru or go inside to the tellers, everyone is happy, friendly, and ready to help. I am not just another customer at the bank, they actually make it a point to have a relationship with everyone who banks there. I love it! I STRONGLY recommend switching to this local bank!

I'm sorry for the long review...It's my first and I'm not sure how these are supposed to be done…read morebut I honestly feel that this is good information for potential customers. Also, I know that the NAME of the business is "Educators Credit Union", but you do NOT have to be a teacher to have an account here...You can be a firefighter, police officer, nurse, doctor, EMT, paramedic, etc...! I believe you just have to have a job doing public service! My husband is a firefighter and paramedic. I wrote this paragraph at the end of my review but moved it to the top for a forewarning of the long review and informational purposes of the ability to go to this incredible Credit Union! Although we have accounts at both, there REALLY is a difference between a bank and a Credit Union...At least, between our bank and Educators Credit Union! That's NOT to say that I don't like our bank (I wouldn't keep any accounts there if I hated it)...But I LOVE Educators Credit Union in Elkhorn! The tellers are always sure to welcome you in the moment you walk in the door and treat you kindly, regardless of whether you are doing a deposit, withdrawal, making a loan payment, or there to see a personal banker in hopes of getting a loan! I will get back to the loan thing in a second but I also wanted to mention that the tellers will ALSO try to help you figure out what's wrong, if you are having any issues, with your account...Such as unknown charges on your account or overdraft fees and, if THEY can't help you they'll ask for help from the personal bankers that have been there longer and have more experience. Back to the loans... If you need a loan Educators Credit Union is a GREAT place to go for it! I know, for a fact (because I have had in the past, or CURRENTLY have), that they do: credit rebuilding loans (I didn't have this one but a family member did), personal loans, holiday loans, credit cards, and vehicle loans! I believe they ALSO have mortgage loans but, unfortunately, we've already got that one through our bank and, fortunately for us, the bank actually had a similar interest rate! However, our credit cards compared between the bank and the Credit Union have VASTLY different interest rates and the Credit Union is FAR superior! The Credit Union ALSO offered a FAR superior interest rate EVERY time we've needed a vehicle loan over the past 18 years!!! Besides the interest rate being so superior, the personal banker that has helped us over the past 18 years (even before she got married and was still Kym Moore! LOL) Kym Perrelli, has ALWAYS been amazing about making sure that ALL our financial needs were met! She has made sure, with our last vehicle loan, to make sure that it was enough to also cover the cost of licensing and registration! In the past we've had her add the cost of other loans to a vehicle loan so that we would be able to pay off the higher interest loan immediately and be left with the lower interest vehicle loan only to pay. The people truly care about helping you get to a better financial position and would never, in MY experience, give you a loan that you would have any issues paying back...Which, I think, is WHY Kym tried to add loans together when she could! Yes, it made a slightly higher vehicle payment, but only after removing a MUCH higher other monthly payment did she ever do that! I can't tell you how much I appreciate her for that because, thanks to her, our credit score is finally getting better after a bankruptcy had to be filed years ago! Again...sorry for the long review but I hope that my information helps you!

Everyone tge Delavan, WI branch has always been great to help us with whatever our needs are…read more Although I was surprised that they aren't open at all Sat!

Old National Bank unfortunately bought out First Midwest Bank. I am locked out of my account. The…read morenew bank doesn't recognize my phone or email. Does not let me reset my D nor Password. Their email customer service does NOT go through. I have been on hold on the phone for almost 1-1/2 hours (and after waiting for 30 mins. for online help...a guy answered who said he couldn't help and that I needed to talk to the Online Dept...which I had been waiting for and then apparently put me back in the beginning of the queue. I asked for a supervisor and was told a supervisor couldn't help. I drove to the local Buffalo Grove Bank, but with more than 20 cars in the lot and along the driveway, that seemed like an even worse option. First Midwest was always wonderful, and Cole vest was wonderful prior to that. Been going there for 40 years. If I could ever access my accounts at this new bank, I'm seriously considering changing ASAP.

I have banked with Walworth State Bank and now First National Bank 45 years. I got re-married and…read moremoved out of state but hadn't closed my accounts yet. When the bank called to inquire about my address change and I told them I was going close the account. The associate that called me did not tell me I could close the account over the phone. She could see my account and knew my insurance which I had stopped then went through anyway and was later returned caused me a $36 fee. The bank manager refused to return that fee. Horrible unbending customer service! Stay away from this bank!!!!!!

I started going to US Bank in Elkhorn a few months back for work…read more The bank is older. It felt as I took a step back to the 70's when I walked through the door. It's actually a neat place. The real review is the people. They are all great. The tellers are all so welcoming and friendly. I walk in now and they know my name. If we lived closer to this branch we would definitely have our personal account at this bank.

Long on promises, short on performance. Were not able to coordinate a simple home mortgage in over…read moretwo months. Seemed Elkhorn's local management was on board but dropped the ball time and time again. Well Tom, I'm pulling out and moving on.

My stepbrother had a vehicle financed through them. He and his fiancée moved back here to the east…read morecoast, and they started rejecting payments. My brother authorized his fiancée to make payments. They refused to let her send the money and rejected the payments. Their jeep just got repossessed, and are STILL rejecting any payments that they can make. The reps will also not speak to anyone else when he says talk to [stepmother, father, etc] and hands them the phone, and will not allow anyone to speak to a supervisor. I'm pretty sure a lot of this is illegal.