When we moved to the Eau Claire, WI area we had no idea where to start with a new bank or credit…read moreunion. A number of folks at my work recommended Royal Credit Union. Given that they seem to have a location in every neighborhood, we figured why not give them a try. We kept our banking arrangements in our prior State in case this one didn't work out. RCU now has all of our business. We've bought a home through them, 3 trucks, 2 cars and 2 Jeeps (yeah, we got through vehicles like shoes...). Each time the experience has been painless. The folks have been friendly and helpful. While I don't generally have to go in to a location very often, when I do it's the same helpful folks at the cashier desk, no real waiting ever that we've experienced. Very positive experience and good organization to deal with.

We have had a car loan through Royal Credit Union for 3 years. The payment of $318/month was set on…read moreautopay. Our February payment was apparently the final payment to close the loan and our $318 auto payment was around $40 short of finishing the loan completely. We were unaware that this final payment (now I know is called a "maturity date") was something different, and just assumed our autopayments would continue until it was payed off. To my surprise I started getting alerts about my credit score. It went down 90 points because RCU reported my account as "delinquent". Super confused, we logged into the app to see we actually OVERPAID on our March payment and the loan is paid off in full. When we called to figure out WHAT was going on, we were told that between the February and March auto payments, we had a balance of $38 (the amount to finish the loan, over the normal $318 payment) and they reported the account as delinquent. For $38 that we didn't know was owed! When we talked to collections for RCU they said they contacted us about this. I looked back at emails and did get some automated "payment reminders" with no amount or specific information, but the emails said: " If you have already mailed your payment or have an automatic payment set up, please disregard this email." So we did. We had an automatic payment set up. They called me once on 3/14 and did not leave a voicemail. Again, I assumed this was something automated as I have many accounts on autopay that still send payment reminders until the autopay goes through as scheduled. Instead of offering to rectify this situation by un-reporting the "delinquent" account, RCU basically told us it's our fault and there's nothing they can do about it. We paid our loan each month for 3 years, and because there was a lack of communication over a $38 balance at the very end, my good credit is now ruined. There's also now $200-something in an account at their credit union that we overpaid. Horrible service all around.

Overall my experience has been good, though not perfect. While some employees are very polite,…read moreothers can act a bit pretentious. I've only ever had a few minor problems throughout the 5 years I've banked here, and most were solved fairly quickly. I do wish they would update their ATMs to accommodate mobile cash deposit.

if there was a way to give this place negative stars I would. absolutely terrible set up. nothing…read morebut problems. It a Saturday night at 8pm and I have an emergency situation with my debit card. I get some automated text bs and all of a sudden my debit card is no longer accessible. So I have no way to get money because they turned it off on me. call-24 is a joke. keeps telling me they are closed. seriously!!! I call the prevention service number, nope more automated bs telling me they are closed. I have called every possible phone number I could find online and every one says they are now closed listed. WESTconsin credit union is absolutely horrible. Nothing but problems. There is no way for me to get any help because all their 24 numbers don't work or are closed. This has happened before also last time it was a weekday at 7:30pm!!! Horrible service horrible setup horrible experiences repeatedly. I'd rather trust a a random stranger on the street with my money than this place!

I love coming here! Every time I go, whether I'm using the drive thru or in person, I'm treated…read morevery nicely and the employees are always happy to help me, and explain things in an easy to understand way. Best bank in town.

From the owner: Community-based credit union serving Wisconsin, Minnesota, Iowa, and Illinois through 20+ locations.read more

I went there to get an insurance check endorsed. The Mexican lady there refused to endorse it…read morebecause she claimed my name wasn't on the MTG. I drove 200 miles to get it endorsed and when I got home I got the MTG out and my name was clearly on it. Go figure. I guess having incompetent people at Wells Fargo is just something we'll have to put up with. Avoid them.

I have my money in this bank however the service that's offered as a client to the bank sucks there…read morerude and too busy to assist with most simple functions. Once my business is concluded I would rather sock my money in a mattress before ever using this bank again get some people skills (Alex).