Lexi, an associate banker at Lake St. Oak Park, was rude and unprofessional. She rushed me and…read moreasked me to connect to the bank's Wi-Fi unnecessarily, without any greeting or courtesy. Her body language showed she was uninterested in my banking needs. I'm considering moving my accounts to a better bank.

Upgrading to 5 thanks to the team for getting me in and out in less than 15 minutes for a notary…read moreservice. Free, since I have an account here. Free parking, too. Thanks, Alejandro and team!!

Can't say enough good things about Michael C! Very helpful, patient, communicative, and kind the…read morewhole time. He's the biggest reason my elderly mother keeps her accounts at this bank. Thanks Mike!

Forest Park Bank has been my bank for 40 years. I have never waited in line for any service more…read morethan five minutes. When I am banking inside at a teller's window or at the drive-up window, I am always serviced by a friendly, knowledgeable, and courteous bank employee. Eric, Robin, Nora, Pam, Efron, Fernando, Meera, Neeva, and Sibel to name a few are employees who provide outstanding service. Being 83 years old, I always ask them to check my addition. If I made an error, they correct it with a smile. An employee has called me several times at home reminding me my CD needs attention. Another employee provided outstanding service when someone stole my purse with my banking information inside and even called me at home the next day to see how I was feeling. Forest Park Bank is a home town friendly bank. I would give this bank ten stars. Kathleen Walton

I ended up there after Community Bank, which was the best! They have high turnover and do not get…read moreto know their customers. They put me in the wrong products at least twice which cost me money... way more than I earned in interest. I am in the process of getting my money out so that I can put it into my "back-up" bank. It is further away and much less convenient, but their customer service and care makes it worthwhile.

Today had an emergency and needed to wire some money, and My Hanh, one of the bankers, greeted me…read moreby my first name when i arrived, which she always does, took care of the transfer, closely tracking all the details. Two weeks ago she helped me get my teenager set up with an account. Highly recommend this Byline Bank, old school service in the best of ways.

Small, cramped, poorly managed bank. No clear process for walk-ins that need anything other than…read moresimple deposits and withdrawls. No clear process on new account setup. Security guard talking about exposing himself in front of other patrons. Yep, its a party in here on a Friday morning. I have used Chase for my personal accounts and credit cards for 20+ years, thought it would be a good time to let them handle my business accounts as well. They made enough of an impression that I'm closing our credit card and streamlining down to just 1 account. Glad that they showed their inexperience and unprofessionalism BEFORE I made that mistake. Chase can handle my sock purchases and pizza deliveries, but I'll leave my professional accounts to the professionals.

Always a terrible experience when I go to this branch which is closest to me unfortunately. I get…read moreharrassed as soon as I walk in by security and bankers who have nothing else to do asking why I am there. I know why I am there, and don't need their help. They try to do everything to keep you from actually using the bank just to keep their closet sized lobby empty. Security person should mind their own business, and not ask me why I am there, he even told me to step out of line.

I give this bank a minus 0 stars Fifth third is the worst bank ever. ive been fightting with them…read morefor seceral months trying to get money back that was fradulently taken for my account. I was working with the manager (Veronica Sandoval) at the Oak Park banker who said she would try to help me get the money back but after a a few days she stops returning any of my calls and emails. I finally had to go into the bank and she told me she would call me back the same day. I did not hear from her, she finally called me 3 days later to say she could not help me. We are talking thousands of dollars that where fraudulently taken from my account. and now this bank says they cannot help me get my money back I'm totally at a loss here isn't your money supposed to be safe in the bank. no one at this bank was willing to help me or even give me a clear explanation as to how this happened. For all I know this could have been an inside job form someone in the bank and they refuse to take any responsibility here. DO NOT BANK WITH 5/3 YOUR MONEY IS NOT SAFE HERE.

I opened an escrow account at Fifth Third, holding it for an estate with a 5-figure sum of cash…read more When I tried to withdraw, the banker in Oak Park informed me that it had been sent to the state as "unclaimed property" because no one had made a deposit or withdrawal. What does ESCROW mean, Ms. banker? Usually it means that the money does not belong to me and I am holding it for someone else for legal purposes. And the bank has declined to do anything to get the money back.

I am 68 years old and in my entire life i have never been to a bank where no tellers were available…read morebecause they were at lunch. I was there at 12:25, most people go there on their lunch break. Totally bad management. I was told by man at front desk to return in 10 minutes. Really? There were employees socializing in back , why did manager not train these employees to replace tellers when they went to lunch? Seems like a hostile work environment to begin with. Never a smile from tellers. Never a good morning.Girls who work in outer office seem like they do not want to be bothered by questions. What exactly is their job. ?

My debit card is lost in my house. Has been for about 3 months. I've dreaded replacing it because…read moreof the need to update vendors, etc. I finally broke down and went into the branch today to replace card and make a withdrawal. I was greeted immediately by the teller Lizbeth and she helped me replace card and transact my withdrawal all in about 5 minutes. I appreciate the efficiency and personable service.

This isn't really a bank. Everything is done by atm's that rarely work. There are no tellers to…read moreassist when you're forced to deposit checks into an atm that doesn't seem to register them. Avoid this location as it's not really useful or helpful.

Wretched business. Their 24 hour drive thru atm customers blast music every single night and they…read moredo nothing about it.

Im starting to HATE all BOA.. Me getting a replacement debit card has been horrible!!! From Aurora…read moreto this location. Jose at the door told me he couldn't assist me until 430pm with no other customers here. It was 345pm. The teller Robin was dry and not helpful. I see why all their locations are getting closed down! Shitty ass workers and service.

Atienden bien mal a los clientes a parte su personal es de muy mala calidad son bien groseros con…read morelas personas

I opened a new BOA account in 2019 with $1000 as a not-for-profit organization. I already had…read moreother accounts with BOA. This account was never linked to my other accounts resulting in the entire $1000 being destroy with fees. This is the fault of the representative opening the new account? BOA is only willing to refund me $32 of fees. Big Bank Bully!!!

I noticed they got a new ATM the other day because I can hear people putting there PIN numbers in…read morefrom inside my home. The new ATM is so loud.... I can hear it late at night and early in the morning... it's becoming a big problem.