The peer to peer online service that US Bank offers (Zelle) is beyond worthless. I've tried to use it four times. Each time, I was unable to engage in a transfer of funds. This latest time, the transfer was flagged (not a scam, it was to someone I am familiar with who happened to give me another of their emails that wasn't the one Zelle recognized) and I was locked out of my online account -- not just Zelle, but my entire US Bank account -- for 48 hours. "That'll teach him to try to send money to someone who has more than one email address", I imagine the genius who set this up thinking. I have contacted US Bank twice about my ongoing issues, and each time they're completely unable/unwilling to provide any assistance. To be clear: US Bank is unable/unwilling to restore my online account access. So, here's my suggestion: only offer products and services that (a) work, and (b) you can fix when they don't work. Pretty simple, and yet apparently so complex. read more

What a disappointment - I wish I could get zero stars. I walked into the branch after speaking to multiple people on the phone telling me MULTIPLE different things in regards to changing my last name and what was exactly needed. One person from the branch told me I need an appointment the other told me I could come in at anytime. So I came in during my lunch hour after driving 20 minutes to the branch to find out not only do I NEED AN APPOINTMENT but I need 2 other things that i was told I didn't need on the phone. Then I told the lady that I will just call and make the change with their customer service center and she told me I couldn't do that. Went on and on how it has to be done in the branch...yada yada. Incredibly rude. Incredibly unprofessional. Incredibly sarcastic. After 15 minutes of sitting on the phone with US bank in the portage branch parking lot..my last name change was updated and I should have my updated card in 3-5 business days for my checking. My credit card could take up to 15 business days to arrive to me after the change is verified. The process was super easy and FRIENDLY. I expressed what I went through with the Portage branch to the representative on the phone and she informed me there are multiple ways to do that WITHOUT the branch...so that lady was inaccurate and super snotty for being incorrect. This branch is clearly not on the same page, nor educated in what US Bank can actually do, how the changes can be made, etc. I will drive to any other branch for service no matter how far it is to avoid having to deal with them again. avoid. avoid. avoid. We will be taking the majority of our banking elsewhere because the customer service has drastically gone downhill. read more