I have been waiting for a " call-back" for 6 hours......never called me back about my savings…read moreaccount!!!!!!!

This is the worst bank when it comes to answering the phone. Every time I call, nobody answer the…read morephone and I waited long long time and no answer. I stopped by this bank and every time I did, I saw two young women there by themselves, no customers just them talking but they never answered the phone. Horrible. I had to drive there to ask a question?!

Great Customer service, Flora solved my problem right away!…read moreI just called explained my concern. She verified my identity. Was able to rectify the issue. I have been banking here for years. Always happy with their service.

The worst bank ever I worked with...Overcharged, service is terrible...Avoid them, as much as you…read morecan!

Bank of America management should be ashamed of themselves. They have almost no staff here so they…read morecan cut payroll so now you have to wait in line for at least 20 mins at anytime. They only have one teller no drive thru so why come here they are trying to force everyone to go to the atm or online. Last time for me I will close all Bank of America accounts.

Ridiculously long wait times. One teller at ANY time during the day including the business window…read more ONLY 3 windows total...! Unfortunately, Bank of america has decided the customer service is going to be a thing of the past. Trust me, they are preparing for it. If you want quarters, forget it...They are blaming Covid on the shortage. If you want a notary, forget it...You must make an appointment 24 hours in advance. How about a consultation for a mortgage? "Sorry the wait time will be 30 minutes." What a MESS.. I'll be moving my personal checking and savings, as well as my business checking to another bank or credit union in the next month.

I went twice in an attempt to open a bank account with this business and I was rudely told that…read morethey don't have time to service me. They had no customers waiting and the building was empty other than the employees. There's one word for this LAZINESS.

Worst customer service but that's all Bank of America in general. Horrid bank. Everything is hard…read moreand they make it that way on purpose.

One of my favorite banks. I have been banking at this location since 1986. Great and convenient…read morelocation. Outstanding customer service.

I'm not sure what it is, but despite all the bank mergers over the years, this location is blessed…read more The people who work there have been amazing at customer service from the '80s right up till now. They even give out the same lollipops they did when I was a kid. As an adult, I've gone here for both LLC banking setup and mortgage-related transactions & had great experiences every time. New faces; old school Park Ridge.

The folks in this branch were very friendly, efficient, and helpful. I came in to obtain a cashiers…read morecheck and I was in and out in somewhere around 5-7 minutes. Really appreciate how quickly they were able to get me out, since I was running a few minutes behind. This branch has a one-way entrance from Greenwood into the parking lot; however, I have little doubt that people either by accident or not try to use it to exit, so be careful as you're pulling in.

So me and my mom went to drive trough and she had a quick question she can't really walk so this…read morewas better option however the teller told her she needs to go inside and she can answer her question because if it takes longer she will be holding up the traffic. That's just unbelievable number one no one was behind us and the teller was just plain rude about it. Sometimes elderly can't really go inside so to health problems FYI.

DO NOT DOUBLE PARK HERE. Witnessed some guy double park and a security guy run up and boot his car…read moreso fast. Inside atm seemed slow and non responsive so I left. Will not be back to this location.

I hated Chase when they first took over my Bank One which ate up my Bank of Chicago. I still hold…read moreonto my Bank One card with the Chicago skyline on it for dear life by the way. It's expired but that's completely besides the point. The point it, while in California it's impossible to try to deposit funds into a bank that's over 2,000 miles away so one of the bankers sent me a ton of bank by mail envelopes so I'd never have to drag myself to a currency exchange and get some of my precious money taken away from me as convenience fees. What's more exciting is when I walked into a branch location today, the customer service agent took an old ATM card of mine, readjusted my PIN number, told me about a new checking account I'm eligible for now and sent me more bank by mail envelopes. Well Chase Bank, WaMu may be holding onto their ankles, but I'm certainly happy with you!

It's an ok branch, and after 13 years in the area, it was only recently that we dropped into this…read morebranch for the first time. We mainly drop into a Chase branch for ATM services, but around this time of year, we also always take the opportunity to ask for complimentary, colorful, and handy Chinese New Year lucky money red envelopes. It's a nice perk offered by Chase Bank and I really don't know if other banks offer such a perk. The funny thing is that this is the only branch we have ever asked that only had lucky money envelopes from the previous year lol. It's not a biggie, and they are still handy, but the current up-to-date envelopes have a horse logo signifying it's the Year of the Horse.

People very nice & helpful. Makes everything faster and very pleasant. Look forward to banking.read more

Clean building and there is a cafeteria, a hair salon, a florist, Carlucci's restaurant, and a…read morebranch bank. In addition. It's connected to the Marriott hotel through a walkway. Plus, there is an outdoor patio. There's also a free shuttle bus that runs to the CTA blue line at Rosemont Station. there is a parking lot directly across the street and it's free. there's also a bright horizon daycare center as well next to the parking garage in a separate building.