terrible service. Always an inconvenience when i need to go in. they can never fix the problem…read morewithout making more problems. Its what they say or you dont get service. cant tell ask for any cooperation bc they wont give it. its their goal to make your life difficult here

great bank who cares about their customers. The employees are help full and very nice they remember…read moreyour name and help you out in very way they can Thank you for beening the best bank in Sandusky.

A wonderful credit union with awesome employees! I have "banked" here for over 10 years. They…read morerecently helped me out with some fees I received which were my fault, but an accident! I love them! They do not have monthly fees and have all of the most up to date banking! A little gem no one knows about!

I have banked there for going on 20 years. Great customer service and no issues. I also love their…read moreapp. It's easy to navigate

I've banked at the Vermilion branch for almost 29 years. I had a cd mature and didn't deal with it…read morein time. Once I did I discoved that they went a head and chaged the rate .......long story made short , it cost me over a hundred bucks in lost interest for the month. It's seems kinda funny when you see there ads they say there here to help, well that bullcrap . the only ones they want to help is themseleves to any money they can con you out of. after 29 years I'm done with Key bank

They closed my account and allegedly sent my funds to the state.  I say allegedly because the funds…read moreare not listed on the website, so now I have to spend time searching for my money.  Also had money being direct deposited from my paycheck that HOPEFULLY was returned to my employer.  I will need to be spend time figuring that out.  I have had multiple calls over that last few weeks with them trying to work this out.  They were supposed to call me back but I had to call them back. Lost time I will never get back and I don't know where my money is. Update: vacationland said that they sent my money to the state. Per the response below from Heather G. I called them and they still do not have record of my money. Additionally, they said that it would be at minimum 6 months to get my money IF Vacationland Federal credit Union did in fact send my money to them. https://mycreditunion.gov/consumer-assistance-center/complaint-process

Great bank services. I've used them since I was a kid, and have since banked with Huntington and…read moreChase (when I lived outside of the Sandusky area), but no other bank staff has been more helpful and kind than VacationLand's. Like many banks, they offer baking services in person, online and through an app and I've had no trouble with any of these banking avenues.

I have 2 mortgages with Civista and I'll be refinancing with another lender as soon as possible…read more Here are some (but not all) of the issues I've experienced with them: 1) The loan officer lied about fees that would be charged on the loan. I was told that there would be no origination charges. When I received the contract, origination fees were listed at $1,260. When I asked him about this, his response was that it wasn't a lie because all banks charge these fees. 2) Because the website is so poorly built, there were multiple times that I approved an autopayment, but they didn't take it because I didn't know I needed to approve it again somewhere else. They would get upset with me for the payment not going through. 3) When the escrow amount went up, they did not change my autopay amount, nor was there any notice that I needed to. This first communication I received was the notice that my account was overdue. 4) I recently emailed support with a question and they refused to help me, insisting that I needed to call and verify information. When I called, they simply looked up my account and offered to email me the information I needed. I can only assume that the email team didn't feel like answering my question and it was easier to send me to the phone team. I am willing to pay higher rates or go a little farther to work with a bank that doesn't rely on lies to do business.

From the owner: Civista Bank has provided financial solutions to generations of businesses, families, and…read moreindividuals since 1884. Civista is committed to developing life-long relationships built on trust, expertise, and exceptional service. As a full-service financial institution, Civista serves the needs of consumer, business, mortgage, and wealth management customers with 43 locations in Northern, Northwestern, Central and Southwestern Ohio and Southeastern Indiana.

Closed my account and allegedly sent my funds to the state. I say allegedly because the funds are…read morenot listed on the website, so now I have to spend time searching for my money. Also had money being direct deposited from my paycheck that will need to be figured out. I have had multiple calls over that last few weeks with them trying to work this out. They were supposed to call me back but I had to call them back. Lost time I will never get back and I don't know where my money is. https://mycreditunion.gov/consumer-assistance-center/complaint-process

No problem after many years of banking here. They are polite and efficient. I have had a business…read moreaccount for 12 years

Small little place, like these usually are in Walmarts. People are friendly, and helpful. It's…read morechallenging to write a detailed review, as I simply walk up, get some cash out, and am on my way. I definitely recommend this stop if one has a choice!

Employees at Fifth Third have always been very helpful and taken care of any problem. Iread more