I was pleasantly surprised by this morning's visit to the Whittier Social Security office on…read moreGreenleaf. The Security Guard was professional and polite, the facility - including the restrooms - were clean and well maintained. Our appointment happened EXACTLY on time. And best of all, Ms. Gutierrez was professional, kind and took care of our questions quickly and competently. It was a great experience! I hope you all are as lucky as we were!

They are very efficient. Very friendly and very helpful. I didn't have to wait long at allread more

I have never complimented any government agency I have ever been to . The stress , frustration and…read morealways feeling your going to battle . Josephina was fantastic. She went out of her way to help and is more organized than the attorney. Thank you for making it all happen . Shout out to Carlos too who has a patient and kind attitude.

The gentleman in the lobby who was checking people in was extremely helpful and really made my…read moreexperience a great one. I didn't catch his name, but he went above and beyond--not just for me, but for my father and several others I saw come in as well. The cashier was also very kind and professional, which made everything smooth from start to finish. All in all, it was a great experience. Thank you!

The first visit was great. A supervisor Lady saw that I was handicapped and was waiting a long…read moretime. She got me in to see a worker right away. Second time I was there, I waited 3 hours and saw all the people that I was in line with that was behind me,go ahead of me and I was left. My number never showed up on the screen and No one called out my number. I made sure I was in front of the screen and didn't even go to the bathroom of fear of missing my number. Finally, I got up to ask one of the workers by the door and and asked how far I was in the que? He told me my number was called already! I said, NO, it was NOT. I told him I watched for 3 hours in front of the screen and I was never called. He called a supervisor man to come help and he, took my number ticket and I was told to go back and sit down. I waited and waited and the supervisor never came back to me. I asked where he went and was told he said he would come back. He never did. I finally saw the sweet lady supervisor and asked her to help. She finally assured me me that she would get my number called again and to listen for it. Another 1/2 hour and finally I was called and it only took 5 minutes with a case worker. Almost 4 hours in pain as I can't sit for too long, both legs go numb and buldging discs in my lower back and neck were throbbing. I can't stand for too long either. I have a ankle impingement, and plantars fasciitis in both feet and sciatica. It was a bad day for me to wait that long . I don't know why but they have done this to a few people that was there too and I was one of them. I over heard some of the workers complaining about customers and some being rude to customers who don't speak English so well and be condescending towards them and belittling them. Such rudeness should cease. The one women who is kind, and making sure everyone is being taken care of was the supervisor . She was very understanding, spoke kindly to everyone. I know you all see some crazy people up in there but, you should do your best to speak and talk kindly towards others. Get off your cell phones and always be ready with a kind face and be helpful. Thats the job you signed up for. If you continue to complaine, maybe you should look for another job. We need a system of people who want to help others.

Helping my neighbor- needed to get him a new cal fresh application and replacement card. Got here…read moreat 11:30am- it is now 3:39pm I needed to do two other errands- and I mean NEEDED but I may not even be able to get my meds before the pharmacy closes at 5pm There is NO EXCUSE He did his interview 45 minutes ago, still waiting for the card Why does it take SIX HOURS to do this?

They are doing the best they can, please come prepared. Bring more paper work than necessary…read more Parking sucks, get dropped off. Bring a pen, bring your id, ask as many questions as you can, do not leave without getting everything you need fix.

I was very disappointed by the attitude of an older female staff member in the first-floor lobby…read morewho spoke Mandarin Chinese. She was extremely impatient, dismissive, and rude during the interaction. As taxpayers, we expect public service staff to treat people with basic respect and professionalism. I was honestly shocked by how poor the service attitude was. I hope management can seriously review this issue and improve staff training and supervision

I visited this police station seeking assistance with a report request, and unfortunately the…read morecustomer service I received was disappointing. Yvonne Llamas was unhelpful and appeared unwilling to assist me from the beginning. Because I needed assistance in Spanish, another employee was initially asked to help, but when Ms. Llamas became involved again, the interaction continued to feel unprofessional and discourteous. I understand that public service employees can be busy and deal with many requests throughout the day, but members of the public deserve to be treated with respect and professionalism. A more courteous attitude and a willingness to help would have made a significant difference. I hope management reviews this feedback and continues to emphasize the importance of providing professional, respectful service to everyone who comes in seeking assistance

They ruin my life fuck this coward police station hope they all burn in hell fuck you and fuck you…read moreI don't know how you bitches sleep at night fuck you

Workers were all very nice and helpful. They say to be there an hour early but I got there 45 mins…read moreearly and it was fine. Everything went by quickly as far as visitation goes. It was a very straightforward process.

Never did I think I would be visiting a loved one in jail but, here we are so let's make the best…read moreout of the situation. Once I arrived I was appalled by the amount of parking there is, usually one has to pay or park far but here parking is not an issue. The check in process was super straight forward fill out you're form get in line go thru security then check in. You will ride a bus about 5 min to the facility and as soon as you get off go inside the facility and hand over your form to the officer. From there it's just a wait till you hear your loved one's name and they'll tell you you're booth. Staff and officers were very nice and understanding something I would wish I'd see more in L.A. Dress code is not so strict from what I've seen but I still try to keep it toned down casual just in case! Sometimes there will be lockdowns and unfortunately that aren't the facility's fault. They go thru a thorough process and as soon as everything is green light then they will almost always let you in to see your loved one. If you need to use the restroom try using the ones passing security for a cleaner experience. Stay strong everyone God is good!

If you need to visit this or any other branch of the Social Security office, please try to make an…read moreappointment. Upon entering this office, the very friendly security guard advised me that an appointment was required to enter the building and that no one would see me without one. The guard handed me a card with the number to call to make an appointment. I did not have an appointment, so I left and sat in my truck, trying to make one by phone. I dialed the number on the card the security guard gave me. I received a recorded message that they were busy and it would be many minutes before an agent could assist me. I waited, waited, and waited some more. When the waiting time hit thirty minutes. I was done, frustrated, and left, never having asked any questions about my issue. I'll try again sometime. For now, time to have lunch

I took the paperwork that I needed to do my process, but the office needs a different paperwork and…read moreI told the lady, "it says I can bring this online" and she said well yeah we need to fix that online its not specific

I had an appointment at the SSI office here in Whittier it was not the first time and I was turned…read moreaway for being about 5-10 minutes late. The supervisor made it clear since I was late that he can reschedule appointment which was frustrating, especially since I still needed assistance. I understand the importance of being on time, but some flexibility or clearer communication would help specially when you take off from work just for appointments. Also, parking in the area is very limited, which can make it difficult to arrive exactly on time. Improving parking access or allowing a small grace period could make the experience better for visitors.

This office is full of professional, kind, and informative individuals…read more The work they do is important and they worked with me to help resolve my issues. MS. Day and the intake team including the security made me feel heard, safe and they were helpful. Thanks to them all

Just a quick note about the dress code: no strapless or spaghetti strap tops, sheer fabrics, or any…read moreclothing that reveals breasts. Shorts, skirts, and dresses should be at least mid-thigh in length. Please avoid any gang-related attire. Also, remember to wear a shirt underneath your sweater or zip-up jacket. Came back recently and it's busier than it was the last time. So expect to wait in long lines and for the bus/shuttle.

Just because people are incarcerated doesn't mean their Mail should be treated as something…read moreunimportant. It is very unprofessional and inconsiderate to not seal an inmates outgoing mail. I was to receive an important letter giving me permission to pick up my husband's belongings, but some lazy ding dong didn't close the card, not properly but rather NOT AT ALL!

Five-Star Review for Social Security Administration…read more I've had nothing but excellent experiences with Social Security. Anytime I have questions or concerns, they are addressed promptly and professionally. The staff--whether on the phone, through the 1-800 number, or in-office--are always kind, understanding, and patient. The process is straightforward, and the website is easy to navigate. Even when speaking with an attorney or judge through Social Security-related matters, I felt heard and respected. That's a rare feeling with government agencies, and it deserves recognition. A special shout-out to the Norwalk office--they go above and beyond. Overall, Social Security provides truly outstanding service. Five stars, two thumbs up, and a big round of applause!

I had a great experience with the people who ACTUALLY WORK at SSI. It went smoothly. The security…read moreguy is also nice. However, two security ladies are rude; they are middle-aged, and one appears to be in her early 60s, so please keep these disrespectful "low-class security guards" in your head. These women are so lazy that they would rather waste their breath and sound dumb than get up and unlock a bathroom. My dad and I came from the courthouse, and we were told to go to Social Security; however, we didn't know we had to book by appointment. My dad had to use the restroom, which so happened to be very close to the entrance. The one in her late 40's or 50s started whistling for about 10 seconds; we were confused at first because (why can't a decent or educated person use their words to grab someone's attention), so we walked to her desk, and she gave us attitude, asking various questions like, "Why didn't you go to the courthouse" over and over again as she is making mockery faces thinking she knows better. Keep in mind the courthouse is about a 15-minute walk and a 15-minute drive from the building, and these are the furthest apart; the library is closer to the courthouse. My point is that's enough time for someone not to be able to go. Plus, your desk is about 20 meters from the entrance. Then the 60-year-old butts her way in, basically copying her coworker, thinking she's helping HER. She does end up opening the door. Then asks me rudely if I needed to go. Like, come on, all you had to do was get your a## up. When I finally came for my appointment two weeks later, the 60-year-old was giving me a hard time again. For a different reason, now all she had to do this time was direct me, which was only a few steps to the sheet and say, "Fill this out". On my end, all I did was show my confirmation. End of story, like why they have to give people a hard time. For security guards, this attitude is utterly embarrassing even as human beings. The staff actually handling the social security can give customer service 1000 times better, says a lot about you as a person.