Just opened on a Friday, and there's five people in line. One counter open. And a slow, but steady…read morearrival of new customers. I'm #5. Took 20 minutes. This dude moves with no deliberate speed.

The service in this post office needs to be better. The USPS hours on their official website was…read morenot the correct ones and I walked to the post office thinking it was open and it was not. For being in the capital of tourist attraction and city of San Juan, this post office is very run down and unkempt. The lettering is all displaced and from the outside looks nonfunctional. I do have to say when I entered I am entirely glad the AC was working. It is one person taking everyone on the line while another individual (this time a younger boy) was wandering around aimlessly. He could've taken some patrons to make the line lessen for the elder individual running the store at the time. USPS needs to look into renovating this location or looking into address some concerns about this location. I tried my best to update the hours and put the address correctly but the address would not edit.

USPS in PR failed to outline the addresses for the metropolitan areas. No address is PR can be…read moreverified. dont take my word for it. Try to verify any address in PR using any address finder online. The incompetent postal service paves way for most packages never reaching its destiny. Sad that there is no fiscal oversight, or an audit performed. Otherwise many would be doing jail time. Just like a third-world country. Sad but true.

They do not answer their phone calls. I have been calling since 2 pm with no answer concerning a…read moreproblem I have with my mail delivery.

i have at VA of San Juan a PO BOX which i receive the mail and package because i work there, i have…read morepackages from 2/16/24 and 2/20/24. They put someone to deliver packages between 12 to 2pm, the employee have our contact information and he never call us to pick up the packages, also, when we go to the box i get the yellow slip which means that i have a package but the employee who suppose to be there until 2 pm is never there or he does not contact us or leaves before 1:30 and sometimes earlier. the result is that they return the package to the sender, you are paying for an employee who is not doing his work or left his area before the stablish. i am paying a PO Box and the service is horrible. Thinking seriously to cancel your services. and last thing, for an hour and a half i tried to contact somebody but nobody answer, i tried 8 telephone numbers.

One of the worst post offices. Long ridiculous waiting lines even for pickup packages or whatever…read more They can't gather a number of pickup slips for them to pick up all at once. Orher post offices would do that, not this one. If you are in a hurry, forget it!

The worst service eveeeer!!! Don't deliver the boxes to my…read morehouse. Make me come to pick them up when I paid for the service!

The official US Post Office in Old Juan, this location is very close to the Old San Juan pier. It…read moreis air conditioned inside, and has a large number of PO boxes. It does passport services, along with stamp purchases and mailings. It wasn't too busy, and would be a good place to stop in to mail something out while in town from the cruise ships.