The Ubers I've rode with here in Washington DC have been very nice people and ho are quick to out destination.

Uber abandoned me at the airport and the app broke down. I scheduled a ride from the airport to my apartment A DAY BEFORE. I got off the plane to find my Uber driver 40 minutes away. I called him and he had no explanation except "Call Uber". BEYOND UNACCEPTABLE. I was unable to cancel the ride for another because your app thought my ride was "in progres" AND it wouldn't let me log in to make a phone call through the app or get help. Over and over again for an hour I tried to get help from Uber and couldn't reach a SINGLE PERSON. When I finally did--all they could do was charge me $30 for the trip you forced me to cancel THAT SHOULD HAVE BEEN THERE WHEN I ARRIVED and then charge me $78 for a new ride--$30 MORE THAN THE RIDE I HAD SCHEDULED. I've now paid $100 to wait an hour to get home when I should've paid $40 to not have to wait at all. They stole money from me, failed to help me when they left me stranded at the airport, finally *did* connect me with an agent only to charge me more than double for all the difficulty, and then made it impossibly difficult to even ASK for a refund--because there's no phone service for customer support. Just their circular AI and a series of multiple choice options THAT DO NOT COVER ALL POSSIBLE PROBLEMS. They're obviously trying very hard to take ZERO responsibility for your failures. So please know that I will NEVER use UBER again. I'm so done with them that I'm copy-pasting this review anywhere else that I can and giving them as many 1-star ratings as humanly possible. read more

A driver sexually harassed and stalk my teen daughter and Uber will not investigate. This person is dangerous and this is not acceptable read more

Uber - Criminal - Taxis Near Me

I ordered vodka at 819 am and did not get it only one text code 9322 No communication at all! read more

Beware getting on I-66 in an Uber. You will be charged for the toll even if you have 3 people in the vehicle. They do not take exemptions from the toll into account. Also, there is no way to get to speak to a human to discuss the issue. It is AI or nothing. read more

I take Uber and Lyft almost always a weekly basis or traveling to the airport. Sometimes one is better than the other. A few Uber options are as follows: Uberx is the basic: warning though you might end up in a hoopty. Cracked windshields or a car thats been keyed by a jealous ex. UberBlack -luxury car UberSUV for a large party. UberXl is a step up from basic. I used this one recently. I rode in a nice Dodge Durango at a pool rate. So from Union Station to my destination. However because it was pooled, I was last to go home #sadface. This guy drove slow and I mean slow! However now there are better options now, for us ladies to ride safer. Ladies you can request a female driver now!! I only had one bad experience with Uber but that was a very long time ago. I like this that i can request a female driver and feel safer. If your going home from the airport, make sure you have both apps open and plug in your destination. They prices vary. So from Dulles to home is about 25 miles my ride was only $30. Lyft was me charging $73. Also refresh your app. The rates change. So when its in high demand . The prices go up. Wait a little and see that the prices will drop. Also doing UberShare helps save . I never have to share a ride I also have UberOne which saves me money but im under a promotion period for 30 days. read more

if I can give minus zero, I would. my ride was 25 mins late, did not answer messages, no calls. i call customer service and they did not help. they can only connect me with driver who again did not answer. I finally cancelled and tried Lyft and had to wait for another 12 mins for the faster ride. missed my important meeting. the worst part is Uber told me there are no compensation or credit or discount on future rides. mainly said sorry for the inconvenience ... r u kidding me read more

This is about the booking and pick-up. I requested an Uber and the app said a driver was 5 minutes away. After I clicked confirm it changed to 16 minutes. In my experience, if I try to cancel they will charge me because the driver started my way. This bait and switch is scammy. I've never used Lyft but after other problems with the app not recognizing pick-up locations and a driver recently going to the wrong pick-up spot and then charging a waiting fee for me to walk to him, I'm about ready to switch. read more

I was a faithful Uber rider for almost a decade. I took rides that used to be $9-10 in DC that now in surge pricing can be over $30. That's absolutely disgusting. On top of that after a few hundred rides, again with a record going back nine plus years, I have a rating of 4.7 that never moves up or down. I have deleted the app for price gouging. AVOID, AVOID, AVOID! read more

Took us way out of our way.did not understand where NATIONAL THEATRE location. Was taking us in the OPPOSITE DIRECTION from where we wanted to go, to see Harry Potter. He did not understand without referring to his phone (which was wrong). Had to use MY phone. He kept saying "not my fault" when we knew it clearly WAS HIS FAULT. Horrible exerience! Will protest credit card charges. Will not pay! He did not understand english. read more

I want to report that I lost my iPhone in a Black Escalade, in Washington, D.C. on Saturday, March 21 2026. It was around 8:00pm. We were picked up from the Pentagon Mall and taken to a restaurant. I've tried reporting it to Uber (dispatch) and they said the driver has it. They gave me his "personal" cell number but he is NOT answering. My tracker indicates that he has not turned on my lost phone yet. I am at a loss for words and I am quite upset as we all know how important our phones are to us, now days. I am hoping someone will read this, start talking about it, and Uber or he gets the word and contacts me to arrange how I can have it picked up (or mailed to me). This incident ruined my "Girls' Trip"! The person who called for the Uber has a phone number ending in 8757. Thank you. read more

My Uber Driver Kabtamu, was very good. He used his signals during my ride, was very Polite and got me to my destination safely. Thank u Sir Happy New Year and be safe. PEACE read more

Strike 1 = Uber eats sends me WEEKLY coupons for $25 off of 2 meals. EVERY one of them is invalid. Strike 2 = Uber eats has NO contact us, even in help. If your help category is wrong - too bad. You can't reach out to them. Strike 3 = NONE of the usual SUPPORT@ --- or INFO@ --- or HELP@ --- bounce back also. So no emails, no calls. Leave them alone. THEY DON'T CARE. Worst. Customer. Service. Ever! read more

Uber has gotten sorry: I put in my address: they wanted me to meet them somewhere other than the address I put in. Lift came straight to my address. read more

I used Uber Eats for a delivery from Total Wine on 19 June. The driver never delivered so I requested a refund from Total Wine and one was processed on 24 June. I kept waiting for the refund to appear in my bank, so I went to Total Wine and the store gave me a print out of the refund and I called the Total Wine 800 number to inquire why the refund did not appear and was told that the refund was processed to Uber And I would have to contact Uber. So I contacted Uber and Uber said that since it had been more than 48 hours, Uber would not process a refund to me, even though Uber had received a refund of $115.90 for the order that was not delivered. So Uber pocketed the refund and refuses to give me the refund for their Lda oled delivery that I was charged for. Lesson learned - Uber is unethical could care less about the customer. If a business offers their own delivery service, use it since, unlike Uber, the business will make good on non-delivery and refund your money read more

I can't get help and information about the terrible pawn yesterday... I am in Washington DC.... driver NAME Juan.... 17.17... dropped me off at 18.29... he picked me up... comfortable taxi... instead of 20 dollars they charged me 71.19... where they stole 50 dollars from me... I will write everywhere!!!! the driver took me the wrong way... How is it possible??? to take my money back???? this is theft!!! I have been using your company for 3 years!!!!! I will write everywhere about the lawlessness that is in your company!!!! check your drivers - this is necessary!!!! return my stolen money My address donetsklora@yahoo.com LORA KLAIN read more

Uber - Taxis Near Me

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The management not profesional. They can kicking you out from the platform without any valid reasons. If you doing appeal, they don't care

Uber does not tell its drivers/independent contractors the ride destination; If the driver does not like it, cancels. This is a bad esy to run s business. Will never use Uber again read more

My Uber taxi rides have been excellent but corporate support for a question I have about payment methods is non-existent. A law is needed to require corporations to provide support for such questions. read more

Uber needs to change when a ride can be cancelled. I ordered a ride and debated if I wanted to pay the exorbant price assessed. Decided I wanted to cancel while the driver was still 22 min away. The app would not allow it and stated that I would be assessed higher fees if I did cancel the ride. The proce of a 15 mile trip should not be 60 bucks at 430 am. Price gouging at its best. read more

Platform makes it nearly impossible to leave a feedback on Uber eats. Asks for photos and then rejects the photo. AI capabilities are basic. And company itself can't be held accountable for all their mistakes. read more

Dirty cars, no a/c & rude drivers. I do not recommend u er. They should have a warning if driver has no A/C read more

Uber - Taxis Near Me

I was hit in an intersection by an uber driver 8/18/24--tag in the window. He is denying that he ran a red light. Did he even try to stop or avoid hitting me? I tried contacting Uber, and they were easy enough to get ahold of, but they've done nothing. He just has some minor bumper damage, but my car may end up totaled because of the damage. I've been trying to get it ready to get vintage car plates in a few years. Only 58k miles on my 1st gen CR-V , and I am hyper vigillent when i drive--never rushing. I'm a sole proprietor so this vehicle is my means of an income, and i drive to get there. My clients understand if I'm late. We have a problem in Utah where people run red lights, and uber drivers are no exception. Even after my friend was killed in an uber because the driver ran a red, and the vehicle was struck by a train. Uber needs to do something to keep their drivers in check. Which is why this is so traumatic now because I've been dealing with a concussion because of how hard he hit me, AND remembering my friend and how horrible that must have been for him. read more

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There is no way to adequately dispute a charge and they are not at all helpful. They claim that I cancelled a ride (which I did not). When I asked for proof, they told me that excessive requests for refunds violated their policies and may result in my being denied service in the future. They will NEVER get another dime out of me. They are not the only game in town. read more

No star should be the rating. Completely unreliable. I reserved a ride 2 weeks ago but my driver did not show up. He was 30 minutes away but told me he would not get there in less than 1 hour. I think the guy just made other plans. If you want my advise, don't count on Uber if you want to rely on your ride! read more

i am very upset. will call my credit card to REFUSE the payment for $10.50. Th driver never showed up! i called another car. in addition they are not getting correct addresses. im finished using UBER read more

For the past year Uber was charging my Capital One card, it took me at least 6 hours on the phone, repeatedly for the same reason. Finally, Capital One canceled my credit card and issued a new one, Uber found another one of my cards and charged it again, I claimed a fraud and cancelled that card. Don't ever subscribe to them, it's a marriage without divorce. BTW, I have not used them in at least 2 years and I then canceled my account with them. read more

Wonder why we stopped using Uber? Because Uber no longer allows us to summon a car without a reservation. Then, we are charged for the reservation on top of the fare! it was such a great system - we would land at 8pm, summon Uber & get a driver in 5-7 minutes. Last night we landed at 8pm & were told a reservation for 45 minutes later was the soonest. 45 minutes! We went with Washington Flyer. In the car in 3 minutes, home 5 minutes later! 45 minutes ??? No thank you. No more Uber! read more

My wife, who is handicapped, ordered a pizza delivery from Uber Eats. Driver called and said he was having trouble finding the address, even though the house number was clearly marked on the mailbox. Diver called her to tell her he wasn't "comfortable" diving up the driveway. It's not the customer's job to make the driver "comfortable"! It's the driver's job to deliver the food. Driver left without delivering the food. Got charged for it anyway and could not get a refund from Uber. Never again!!! read more

DON'T Use UBER RENTAL CAR SERVICE. I booked my 1st Uber Rental Car with Valet service on August 18, 2024 in Englewood, CO. Unfortunately, NO UBER driver came to pick me up at the Hotel, or deliver my rental car, as I had reserved. I searched for 20-30 minutes for ANY means to contact UBER customer service, only to find out that there is NO PHONE NUMBER that you can call for UBER customer support. Ultimately, I had to call and pay for a Taxi to get from Denver Downtown to Englewood, CO so I could pick up the rental car. Once I returned from my trip, I sent an email to UBER Customer Service to provide feedback about not being picked up and request that they reimburse me for the taxi ride that was supposed to be included UBER Rental Car with Valet service. I received a canned message that said "We're experiencing higher volumes than usual so our response time may be delayed. We're going to escalate your issue to our team that can investigate further." That was September 22, 2024 and 6 weeks later I still have no response from UBER. read more

My 5.0 rating was downgraded to 4.97 related to canceling a ride because they were fifteen minutes away and I needed a ride sooner. If I was able to see how far the driver was away, I would have opted out immediately. I was assigned a driver 1 minute away then it changed to a driver 15 minutes away. It is not fair to consumers and there should be an option to see how far a driver is away before assuming its okay to reassign. read more

On 10 August while on vacation in Boston, MA Uber driver, Vic Laval provided outstanding customer service ! If you're ever in a he Boston area and need an Uber, request Vic Laval. I left my cell phone in the Uber car, which I noticed two minutes after getting out of the car. I used my sister's phone to call my phone. After several call attempts the driver answered the phone. We decided her coming back to return the phone, but she told me she wasn't coming back to bring my phone because she had other pick ups and for me to call her in the evening to arrange for me to retrieve it. I noticed Mr Laval dropping a customer and asked if he was an Uber driver; he was. I told him I had left my phone in the call of another Uber driver. Mr Laval used HIS phone to connect me with Uber support, waited with me while the customer service rep took report, and advised of the next steps in the process to get my phone returned to me. Mind you while I was using his phone he had another fair that needed to be picked up in 9 minutes. When I brought the fair to his attention he told me that the focus at hand was to help me. To God be the glory for Vic's patience and kindness. Now as for the Uber driver I got the ride with, well she did contact me around 5:30 p.m. for me to come get my phone in Taunton, MA--39 miles away at least 45 minutes to an hour drive. Oh, and I needed to get there in and hour as she had plans to got that evening. So, if you're in the Boston, MA area and are in need of a friendly, customer focused, great Uber driver who will provide fantastic service, request Mr Vic Laval as he will arrive, greet you with a bright smile, exceed your expectations and get you where you need to go on time. read more

On September 5, I request a Uber to come pick me up in Frederick. I gave them the correct address so the Uber driver itself goes to another address so I tried to call him. Send him a text. He's telling him he's outside but I'm telling him he's at the wrong address and he cancels my ride so here we go again September 9 I tried to get a Uber from Frederick the same place he goes to the wrong address tells me outside I'm telling him I'll be right there. I go outside. He pulls off so the only thing I get is $7.75 back as a credit. I'm telling you now do not if you need to Uber further out you better call Lyft because Uber is not gonna pick you up and you will not get credit back for a ride that they will cancel because they may not go to the right address that you're supposed to go to. I've been with Uber since 2016 and this is the things I get from them a loyal customer I get I'm going to work in coming from work so I'm no longer dealing with Uber if I do would be on my own terms thank you and think about What time you gonna get a ride and if you're gonna ride with Uber. read more

The Uber drivers car broke down under the bridge of 3rd street tunnel. The moment he got out I did too. I told him I'm getting out with you so I'm not snatched for trafficking! I didn't feel safe at all! I asked him to drop me off at the gas station thinking if he truly needed help he would be safe.. I went in came out and he was GONE!! People be safe you never know who's driving. Especially when there's no Uber sign in view. I was more concerned about his safety but he wasn't concerned about mine read more

Uber - Taxis Near Me

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I've been scammed/hacked by a driver on two different occasions a month apart. Charges showed up on two different credit cards and I've had to close both accounts. Uber's "help" function on the app is a joke. read more

Uber can be a great resource for transportation when needed. The company needs better quality control. Limo services and taxis have better vehicle and driver quality control. We have had uber drivers who were excellent and the drivers keeping up their cars. We have also had drivers who picked up in vehicles with vomit on the seat, missing seatbelts for passengers and broken bumpers. Lacking quality control means lacking accountability. Which can result in sub-standard service and compromised safety. Ultimately it reflects the corporate character and priorities. read more

Recent decline in service quality. On my last trip, 2 drivers started my way and then disappeared. The third driver finally picked me up. In the end, I waited over 30 minutes to get picked up. My usual wait is 5-7 minues. read more

Uber's arrival information for a Dec. 10 ride in Northern VA was deceptive, leading to a high-priced ride I would not have chosen. Uber - thru bots and humans - did not appear to understand the issue. At last, one staffer appeared to understand and told me to wait several days for a reversal of charges to appear. I did as instructed, followed up after several days when no credit or refund appeared, and then was advised by Uber that no further comms on the topic would be permitted, as it was outside the 30-day window. That's rediculous! read more

My complaint isn't about the service the driver provided, it's about the ridicules fees. My ride was $24 and they tacked on $19 in extra charges. Uber has gotten too expensive, maybe it's time to start using taxi service again if it isn't going to be any cheaper. read more

Yeah, Uber could care less about it's drivers. Every driver is trying. I always ask about what it is that has them irked. We have had many cancellations, been stranded out in the middle of LosAngeles trying to get to the airport, so many problems with Uber. Rideshare is only good if you know the driver, can arrange for pick ups and know what you are getting otherwise these folks are treated like crap, with no support whatsoever NONE from the company itself other than drive drive drive and make other people money and take from riders. Pathetic. Its a driver driven company. Go Figure. Goes to show how evil companies are in taking advantage of non regulated workforces. PATHETIC. read more