Called to see if he could remove a piece of charger from my son's I-Pad. The answer was yes and when I came in, he did it in half a second at no charge. Will definitely be my go to tech repair going forward. I find customer service is where some businesses can fall short, but uBreakiFix far exceeded any expectations. Thanks! read more

After speaking with a gregarious (easy to speak with) man on the phone for less than 5 minutes, I knew uBreakiFix was the right place. I dropped in soon after, and the gentleman at the front desk (probably the owner) FIXED my blocked iPhone USB port -- which now works with all peripherals and for charging -- and they did not charge me a dime! Give them a call without hesitation -- no holding; no, "your call is very important to us" B.S. In those precious 5 minutes' time, I felt that the person on the other end of the conversation was knowledgeable technically and able to explain Apple's (probably illegal in the E.U.) restrictions on third-party replacement power port replacement, while empathetic, freely explaining the cumbersome process of having to deal with the Genius Bar post-warranty for my iPhone given Apple's propensity to prevent its customers' Right to Repair. Thank you uBreakiFix, I can use my peripheral hardware now without issue; and it was nice to meet you! I'll let everyone know about ya'! P.S. The man at the front desk is part engineer part detective -- he's not a sales guy, his expertise is not soothing your frustration, it's solving the actual root of the problem: fixing the tech. Having read others' experiences, I think people need to get out more. It takes a village! read more

Today we were bringing in a broke. Device , the guy that tried to help us when we asked simple questions was rude and did not answer our questions correctly. The price was the same as another place that did it in 1/3 of the time. The service was poor. I don't know if it's just the guy or the whole company. You don't have to avoid just be ok with a 4/10 service read more

The guy working there is rude and broke my phone worse than it was before. Don't trust them

The employee at the front desk had a very nasty attitude when I walked in. I asked for him to check what was wrong with my phone because it wasn't working at all, all he told me was that he checked through a power meter and it pulled no power, which is quite obvious because I told him my phone wasn't working. Didn't actually check what was wrong with my phone instead just said "its just not worth fixing". I highly do not recommend going to this place to get you're device fixed. read more

very quick and helpful with great price! I would definitely recommend this store if you need any electronics fixed

I've been to this location in the past and had a great experience, but today I had the misfortune of dealing with Patrick. It was clear as soon as he came to the front desk that he had no interest in being there or helping anyone. I started telling him what was wrong and why I was there and he immediately started interrupting me and told me that he couldn't help me, and even if he could that they would have to send off my screen to Google to get it diagnosed and it would take weeks (!?!?!) to get it back. When I asked him about just paying to fix it he told me he couldn't do that. Patrick is the rudest customer service person I've ever had the misfortune to speak with and I have no idea why he would want or be given a job where he has to speak to the public. After this horrible experience I visited the store in Cambridge ( an extra hour round trip for me) and spoke with Will, who was one of the nicest, friendliest, and most helpful people I've ever me, and who diagnosed the faulty screen by actually hooking it up to their diagnostic computer, and offered to fix the screen the same day. read more

My iPad was no longer charging because a part on the charging cord was stuck in the iPad. I took in to the apple Genius Bar who could not fixed and would not send it out for repair given my iPad's age. Gentleman at Dedham store looked at and was able to successfully clear my iPad charging port so it could charge again - great work and fast - Thank you ! read more

We walked into this Dedham location hopeful to get a few items we had fixed (PC, and a speaker) but were extremely disappointed. We used to have a plan with ubreakifix so we first asked to see if Patrick would be able to look up our account. He seemed confused already and came into the conversation agitated. He then said he couldn't see that we had anything with them so he handed up a pamphlet and dismissed the conversation. Afterwards we asked about having our items looked at anyways to see how we could get them fixed and he told us all they fix are phones. So after explaining everything to Patrick, he said all he does is fix phones which makes no sense seeing as they broadcast fixing multiple devices. He didn't give us advice on what to do next or how to go about getting our devices fixed besides handing us a pamphlet. The whole experience with Patrick felt unprofessional and extremely unhelpful leading us not knowing what to do with our devices and wondering why we wasted the trip over there. read more

Buyer beware, does not honor first time customer coupon as advertised on website. I came in for a battery replacement for my iPhone XR which was only $4 cheaper than going to the Apple store since the owner refused to honor his own coupon. Given the attitude, time wasted (even with scheduled appt), and overall terrible customer service, please do yourself a favor and just go to Apple if you're just replacing the battery. Long wait times--don't bother scheduling an appointment either. One man show and he doesn't know how to multi-task. Please advertise "first-come, first serve" instead. read more

The worker there on a Saturday afternoon could not have been more rude. He greeted me with a "what's up" and seemed to be incredibly bothered by having to be there. He spoke no more than a few words to be the entire 20 minutes that I was there. When I returned, my phone screen was fixed, but I realized a day later that it was not repaired correctly. The phone screen does not lock when I am making a call, which is incredibly frustrating and leads to many dropped calls. It is more broken than when I brought it to them. I would go back to have it fixed, but not sure I want to deal with that employee again. read more

I've driven by this place off Dedham Circle thousands of times. Had a problem where my iPhone wasn't charging. It turned out the outlet just needed cleaning. They cleaned it up in a minute or two and sent me on my way without charging me anything. Very happy with the experience. read more

The owner of the business replied here to call customer service. Customer service indicated my feedback would be sent to the business owner since this is a franchise, and that owner would be in touch. To date, no follow-up. Granted, it's only been 4 days, but the longer the lapse in follow-up, the more it highlights on how this franchise is run. It's unfortunate. read more

Hey....these guys told me the truth! Asked if I needed a new battery...they tested my Galaxy note 9 in the back room & told me I had too many apps running. That is honesty...could have changed the battery for $59.99, but they did not. Kid on the front desk is a bit different...so folks have called him rude...... think maybe its the way he is with people. Owner tested the device & did the right thing...doesn't happen in many places! read more

uBreakiFix - Mobile Phone Repair Near Me - Dedham, Massachusetts

Brought in a laptop problem. He tried multiple things, answered my questions, and got everything working again in no time. There was no attempt to exaggerate the problem or talk me into services I didn't need, which I have experienced at other tech shops. This was strictly business and problem solving. read more

These guys fixed my kid's nintendo good as new in like a day. The guy in the shop was super nice and helpful

Went there thinking the charging port on my iPhone was broken and they were able to clean it out and get it working without replacing it. Very helpful. I'll definitely use them again if there are other tech problems. read more

this smart phone service is top notch fast - affordable & reliable service!! a-1 operation for smart phone repair brian ( boston ) read more

I wish I read the Yelp reviews before patronizing this business because normally 3 stars (current rating) is NOT ENOUGH for me to do business. I saw the Google reviews first (rating is higher) and came in based on that. The yelp score is more accurate to my experience. Not only was the customer service on pick up disgraceful. My device's charging power has been PROFOUNDLY DIMINISHED! It used to reach 100% charged in about 75 minutes or so. It has now been on the charger for TWO hours and has only charged 20% !!! They also broke my home button. I noticed this on pick up, I could have left my device there for further action, but the employee became so disgruntled once I said I didn't want to leave my password. I decided to cut the interaction short. Didn't leave my password, paid and left. I'm taking it to a new location for further review. I wouldn't dare go back here. read more

Takes too long, and incapable of performing repairs in-store (told me the simple fix I require would take 4 weeks and require mailing the device out. If I wanted a mail-in repair, I would not have bothered driving to UbreakIfix (stupid name) at all!) read more

I went in 5 minutes before closing. The guy behind the counter whined like a 5 year needing a nap for 2 minutes telling me I should have come in earlier. After whining about the repair for a minute and then reverting back to whining about coming in earlier, I walked out and drove to Newton to CTS computer who are the best and worth the drive. read more

My son smashed his screen and we thought the phone was done and we wouldn't be able to all of contents of the phone. We were very relieved that the phone was fine and just needed a new screen. Came back in less than 2 hrs and it was ready. Patrick was extremely helpful and explained things clearly. I would definitely go back! read more

They say they fix the same day. Wrong. They say they can fix anything. The guy has less knowledge than me and I had to tell him how what he said was the problem wasn't. I've had the problem before and had it fixed at another shop. I gave them a shot bc they were closer. read more

I am absolutely APPALLED at the way one of the workers spoke to me! I was on the phone with owner of the device I was inquiring about and the worker practically refused to assist me due to me being on the phone with the actual owner of the laptop to gain clarification on the laptop issue! There are absolutely ZERO signs in the store stating any rules for being on your cellphone or anything. I think it's extremely important to mention that this same guy made a smart remark the last time I was in there but I let it roll off my shoulder! Not this time! BEWARE!!!! I didn't get his name before asking to speak with the manager Aiden but he was tall, slim, with short blond hair and his anxiety is overwhelmingly noticeable! This employee either needs to be spoken to about his customer service skills OR he needs to take time off to deal with his mental health needs. Either way bad for business and hopefully they correct him. I know I'm not the first and I certainly won't be the last! SMH read more

I dropped a computer off a month ago. My wife had called and received an estimate of 5 business days. I've called 3 times for updates. Today when I called to get a status, I was told they couldn't fix it. I am not upset they couldn't fix it, but why does it take me constantly calling for updates, and how long have they known they couldn't fix it? Terrible customer service!! read more

Very helpful great job great Customer service Will definitely come back if anything else needs to be repaired

Damn I just called at 10 am March 10, and some idiiat answered the phone.. taking about Q, very rude. Stay away.

Samsung sent me here after my phone started making high pitched noises while wireless charging, they refused to repair " its just the way it works" even if for a week it didn't do it read more

If there was a 0 star they would of gotten that!!! I found them rude and not listening to me. Samsung sent me there. I called up and spoke to a nice man and he said they have the part and they will also clean the phone for free. I drove 1 1/2 hours there to get the phone fixed. I was greeted by the worst person in the store. He was rude didn't listen and refused to do any work or check the phone. Looked at it and said, It needs to be updated and factory reset. I told him it was done and he said, no it wasn't. Since he wouldn't even try I had to drive the 1 1/2 hours back home. Did everything again and still the mic or something is not working. I asked to have the owner call me and nothing. NEVER go to this place. A new one is opening in Brockton, MA and I will wait and go there. The phone is still under warranty. read more

The repair was fine, but their customer service is abysmal. Brought phone in on a monday morning and after being told it wouldn't be ready until 5:30 I asked if they would mail. Was told they would, They told me they would contact me when the phone was ready to verify that the repair they did resolved the problem and to review shipping options. After hearing nothing he remainder of the day, I received an email (despite requesting a text to another number) telling me the phone was ready to be picked up. Contacted them and reminded them about needing to have it shipped. Was told that it would be shipped that day and I should have it Wednesday or Thursday at the latest. Nothing came Wednesday and I waited until the latter part of Thursday afternoon and called to inquire. The employee told me that I should have received it by now and while he provided me a UPS tracking number he told me he would look into it himself and contact me with an update. Needless to say, when I checked my email before going to bed, there was no update. So I went on the UPS site to track the delivery and discovered why I didn't receive it on Wednesday nor Thursday - it wasn't shipped until 6:58 p.m. on Thursday. Finally received the phone Monday afternoon. Mistakes happen, I get it. But the store made numerous representations they didn't adhere to and frankly it appears they never had any intention of adhering to them. I can forgive mistakes, but not being lied to. I received a survey from Ubreakifix corporate. After submitting it on Sunday, I received a very prompt follow up in which I received an apology for being treated the way I was. I requested a refund of the cost of the shipping (the cost of the repair was covered by Samsung as the phone was under warranty) as a token of good will and was told that they would contact the Dedham store and they would get back to me Monday to discuss. It is now 10:15 Monday night and I have heard nothing from Dedham. I would strongly recommend that Samsung change their authorized repair dealer and would even more strongly recommend that if consumers have a choice, they should go ANYWHERE else for service. These people are untrustworthy. read more

Not helpful and impolite on the phone. Drove the distance to the Needham location and was very happy. I booked an appointment and called to check on it. When I called before I left home to be sure the part had arrived the person on the phone said there was no record of my appointment made 6 days prior. The part I needed would have to be ordered and didn't know when it would come. That was why I booked and called in advance!! No apology, no extra effort to check with someone else. Customer service very poor. Go to the Needham location!!! read more

1) When I 1st enter store front desk representative literally just has a staring contest w/ me until he said "What's up"- maybe a greeting and a How Can I Help You would suffice. Let's not even talk about the wait time to get simple a diagnosis and repair of screen done. 2) Here's the full story of what transpired: On 7/20, my IPhone 7 plus screen had fallen + cracked. About 2-3 hours after the incident, and before visiting this establishment, I stopped at the Dedham Apple store to get a general diagnosis to see if there were any hardware and/or software issues. There wasn't an indication of the camera having issues according to the technician. I returned to UBreakIFix (UBIF) to get the screen fixed instead as my Apple Care warranty had expired + so I found a cheaper place. On Sunday a day after repairs I noticed the rear camera not working. I called UBIF on Monday about this and the associate that picked up at your store stated that on my next service I would be given 50% and that was the end of the conversation. On Tuesday I went to Apple again and happened to see the exact technician. I reported the rear camera issue and he stated that I better go back to the 3rd party that handled my cracked screen fix to get a refund for the rear camera as no issues were seen prior to repairs for the Apple diagnosis. I did go to UBIF and explained what the Apple technician said and the guy at the front literally started giving every reason to support the camera could've got damaged in between etc. I also even brought a paper the Apple technician told me to bring in support and the IBUF front desk rep didn't even budge to look. I decided to email the store directly instead of continuing to waste my gas. I literally gave up and said let me pay for this rear camera. I email about the next service 50% conversation then I am told oh this only applied to if the front camera was damaged. I didn't even respond. Like seriously?! On the phone this point wasn't made I was just told I'd get a discount of 50%. Update: 1 star because of the full inconvenience you provided to me regardless of the cracked screen being fixed. read more

Bought a brand new Pixel 5 and was having SIM card issues with the phone not connecting to network. Apparently Google has partnered with these guys so Google asked me to go and get it checked. 1. I booked an appointment on their website for 4pm. I arrived at 4:05pm and said "I have an appointment for 4pm". The guy at the front desk said "Well we close at 5 so we won't be able to do much". Why do you have appointment slots on your website for 4pm then? 2. He tried a few things and then told me he can't do much because the phone is not reading the SIM card. I said "I know. I already spoke to Google about it and they sent me here. So if you think this is a hardware issue, can you give me warranty options since the device is just 2 weeks old?". He said "We don't do that here. Call Google support". He then handed me the device as if that was it. 3. He then tried a few things and said "Phone works with a 4G SIM but not 5G. So just use 4G". I said "My phone is 5G and I'm paying for 5G so I'd like to use 5G". He went completely off topic and said "5G is an experimental technology so just use 4G" LOL. I didn't get any help here. Plus the person helping me was very rude. Eventually I called Google and made an official complaint of this store and asked them to do a mail in replacement of my device. Absolutely terrible! read more

The repair was done to my satisfaction. The customer service is not very refined. They lack certain people skills. That said, I just wanted to get my phone fixed, not create a new friendship with the guy behind the counter. Would I go back there? Probably not. The store has the bare look of a business that could be gone without notice. It doesn't inspire a walk-in customer with a setting that says "stability." read more

So my fingerprint sensor broke and I don't know any of my passwords anymore. Yikes!! I did some comparison shopping and this outfit had a reasonable price, was relatively close by, and recommended by my phone manufacturer, Samsung. 2 hours later my phone is like new. 100% satisfied with price, timeliness and quality. read more

Just went in to have my broken iPad screen repaired. Website said it does those repairs and said I didn't need an appointment. Walked in and was immediately told they stopped taking iPads due to amount of broken iPad screens. That's fine. But make that known somewhere online so I am not wasting my time driving to you. read more

hey are swindlers. Dont understand how Samsung will be partnering with such a company. I had an issue with my phone screen after the Samsung latest software update. I called Samsung to complain about this and was told it is a software issue. So she asked me to set up an appointment to fix it with this company. This particular location happens to be the one closest to me. On getting to the shop I met a guy named Zach and showed him my phone and the issue I have with it. He asked for my name and confirmed my appointment. After checking the phone he concluded it is not a software issue but the screen needs to be replaced cos it has a small crack. I asked him how much and he told me it is covered by the Samsung warranty. Asked if he is sure and he said Yes. So i asked how long it is gonna take and he said 2hr or less.I told him to go ahead and decided to wait for them to fix it cos i live far away. Printed me a contract receipt showing $0. 2 hours later when they done fixing the phone he came back to me saying it is not covered under warranty and i will need to pay $269 or thereabouts. I was dumbfounded. I asked you couple of times if you sure it is covered and you confirmed yes it is and how you gonna come around again to tell me it is not covered. He admitted the error was his but there is nothing he can but for me to either pay 269 or they gonna put my old screen back. I went back and forth with him over it his colleague that claimed to be the manager also came and said nothing can be done but to either pay or return the phone back to the original state after wasting 2 hours of my time. Spoke to another guy over the phone that they claim owns the shop, also admitted their fault and rudely said nothing can be done for me to pay the full amount or put the old screen back to my phone. i even offered to pay half the price while they cover the remaining half cos they were the one that gave a wrong information... While we were going back and forth over this, they decided to put my old screen back which only took them 15 minutes compare to the initial 2hours to put a new screen which is more or less the same thing... Even their corporate office number that i called couldn't do anything about it but said i will have to pay the full amount as the shop owner is not ready to do anything... What i believe a reasonable company will do in this situation is offer some discount out of the original cost even if it is just $1 cos they the ones that provided a wrong information.... For some reasons i cant respond to Patrick's reply to my comment. Reply: I guess you didn't take your time to read my review or you just decided to ignore the fact. I obviously stated that when i told Zach the tech guy it is a software issue, he responded saying it is an hardware issue and the screen needs to be replaced cos it is cracked. I ASKED HIM HOW MUCH TO REPLACE THE SCREEN AND HE SAID IT IS COVERED UNDER SAMSUNG WARRANTY, after which i asked him if he is sure and he reaffirmed, Yes. Your guys never did any software update, the only thing they did was replacing the screen. I even asked him if i need to back up my data before replacing the screen and he said they not doing any software, they just replacing the screen so i shouldn't worry about losing data. You should just apologize and move on instead of coming here to save face by lying. read more

uBreakiFix - Mobile Phone Repair Near Me - Dedham, Massachusetts

My phone was not charging and died the night before. Brought it over to uBreakiFix and they cleaned out the port taking out big chunks of lint and debris I couldn't see nor get with just air. They cleared it out and plugged it in. Started charging and helped me avoid days wait going to apple to see the Genius Bar. I asked how much and they said no charge to clean it out!!!! I was shocked and pleasantly surprised. Appreciate the good service. Thanks. read more

I went to have my cracked iPhone screen relaced thinkingvit was going to cost me $$., The service person told me to check with my provider to see if my phone was covered by insurance and it was. Instead of ripping me off, he saved me $100+ read more

Took my shattered phone here yesterday. 2 hours later my completed phone is like brand new again for $110. Highly recommended. If I need repair this is where I'm going from now on. read more