From the owner: Citiz est un service d'autopartage, opéré par la SCIC Autocool sur Bordeaux. Il s'agit de véhicules…read moreen libre-service, disponibles 24h/24. Plus d'infos en contactant directement l'agence.

I was nervous to rent a one-way car in France, but my experience with Europcar was overall…read morepositive. I pre-booked through Expedia and opted for the rate that included bumper-to-bumper insurance since we have had a couple of mishaps with car rentals in Europe. It gave us peace of mind and was worth every penny. I'm also glad I got an automatic car because it adds far less stress while driving in a foreign country. Book online and book early if you don't want to drive a stick shift on vacation. We were given a very nice, mostly new car. The GPS was handy but it only gave us spoken directions in French. I'm glad I packed my universal Tom Tom as a backup. The car was in excellent condition and was very comfortable, and we had zero problems with the vehicle. This rental car counter is difficult to find as it's at the "end" of the very busy Bordeaux train station. Once you find it, you have to take another elevator up to the top level of a garage to select your car. The garage is crowded and is a little intimidating to get the car out, drive down a long and winding ramp, and then out into the very busy streets of Bordeaux. But we managed. I would say driving in this region of France isn't for the faint of heart, but it's not nearly as challenging as driving in large Italian cities. Once we hit wine country and the small, uncrowded roads, it was smooth sailing.

At first the service seemed good. However I was promised a partial refund as my booked car wasn't…read moreready when it was supposed to be. Months later I have still not received a refund despite jumping through the many hoops that they required. Now they want me to send them my complete bank records of transactions to "prove" that I never received a refund BEFORE they "investigate" this themselves. This is a terrible company. I pity anyone who rents from them and happens to have a more serious problem. Avoid at all costs.

From the owner: La société de location de voitures Sixt vous propose des solutions de mobilité de haute qualité :…read morede la petite citadine, à la grosse berline en passant par l'utilitaire ou la voiture de luxe... Une chose est sure : vous trouverez votre bonheur chez Sixt !

Whatever you do, avoid working with this company at all costs. I had an awful experience with…read morethem. My travel agent set up a transfer with this company while I was in EU. Several hours prior to my planned departure, I was informed that a friend could drive me to the airport for free so I had my hotel confirm that it would be fine for me to cancel. They assured me that it was fine and that my card would not be charged and told me that they knew this company and it would not be a problem. Of course, I was grateful to hear this, trusted this to be the case, and went on my way. Later, upon arriving home (two weeks later), I received an email from Atlantique Berlines demanding payment from me for services never rendered to me. Of course, I told them they DO NOT have my authorization for the charge but the had to gall to go ahead and charge me anyway! Unbelievable. I am beyond frustrated. I have filed a dispute with my credit card company. I have never heard of such brash and harsh customer service and company practices. Run from this company!