I have ucla as my group. So usually I feel my questions are answered but then sometimes I find, at…read moretest or procedure time, I was still given the simplified version, and was no longer sure I made the right decision about care. Usually i dont like that. But today I'm again seeing another thing which is people going about their jobs and filtering out the unnecessary disturbances that are bombarding the place! The yop of the list is slamming of DOORS! In many offices here at 200, no one says anything when a door literally shakes their desk and slams like a bomb. In the quiet waiting area with ppl whispering, it's literally plus 60-70db over ambient. Thats equivalent to someone turning on a stereo full volume by accident. It can happen 5-10 times in one minute as it's a busy place. And you jump! Simple detail adjust door closer with a Phillips screwdriver in like one minute. I have been coming to this building for 14 years and its the same! WHAT IS WRONG WITH YOU ALL. Maint you should be ashamed of your lazy asses. Admin, If you arent noticing this, you are not concerned with patients. Apparently, doctors techs researchers receptionists being able to concentrate is not high on the list here at UCLA. They have most of us well trained as customers: to expect bad service. update 8/25: I wrote the above between the first and 2nd half of my appointment 8/24/26. To JA below: you pride yourself on latest tech but what about everyday tech? You aren't too concerned. I'm sure it doesn't happen in your office! I was surprised and well validated to see that the 3 stars i randomly chose was HIGHER than the average 2.5 stars you have scored on average of all previous reviews (the ones not filtered out). Who are the People giving you #1 in California, what authority do they have to say that, and what are they looking at when they do? Just another company making money. Incidentally on my visit yesterday, to illustrate what i said above about not getting full explanations, i was told by the tech that there were 3 scans in the process not 2, as various doctors had told me, and that I could do only the first. The tech explained that if i didn't do the 2nd hour scans (he says i was only approved NOT to do one of 3 scans, the cat scan, and leave out the cat scan, and i was supposed to do a 2nd scan i didn't know about. I had been told catscan was the only scan in addition to the first, so they were planning to do 2 MORE, and i had to stay for the 2nd hour anyway to do 1 of the 2. I said, if they need the catscan later, they will have to inject radioactive dye again, right? 'yes' he said. So I said, just do all 3 scans. i think the injection is more concerning than the xrays. So he prooceeded to do all the scans AND THERE WERE FOUR SCANS NOT THREE!!!! What is so f'ing hard about explaining what you are f'ing doing? I want to understand it the way YOU understand it. Not a Gong Show version. Not professional.

I was headed to Pauley Pavilion for the NCAA Volleyball game and struggled with a place to eat…read moreclose by. There was plenty in walking distance, but didn't find anything I really wanted. And to make matters more difficult, the drive into LA was long...and I had to use the bathroom...eek! As I walked to the busy food area, I walked passed the medical center and figured....they should have a bathroom. And they did! Solving my first problem and ready to eat, I was exiting but walked passed the busy in-house cafeteria. Wow was it busy! I was here...so I decided to check it out...and it was fantastic. There were many food stations and everything being made to order. Why walk down to the populated busy food area when there are wonderful options so close by! There were almost too many options...but I decided on the tostada salad. I got it loaded with beans, chicken, lettuce, cheese, olives, green onion, and pico...all on top of a baked shell. It was very delicious and as a combo, it came with a medium drink...which all totaled about eleven dollars. If I need to go to Pauley Pavilion again...I will stop here for sure!

I understand treatment is hard and not fun, so writing bad reviews is easy. But I have also been to…read morea few places over the last 15 years and I can say so many good things about some of them. I (reluctantly) stepped down from Monte Nido Vista to EDCC. This place was so horrible. Probably the worst IOP I ever went to. If you aren't a "perfect patient" they get passive aggressive, give you attitude and talk to you like you are inconveniencing them. I agreed to go with the promise that a certain therapist (who came from the RTC house would not be assigned to me because we didn't mesh well) and I got them anyway. The dietitian when I was there spent about 4 minutes of our sessions asking how meals went- then wanted to play card games the rest of the 45 minutes. Some staff would roll their eyes when I spoke up in group making me not want to participate anymore. If I got overwhelmed or overstimulated, I would get in trouble and told I was "being non compliant" if I stepped outside for 5 minutes to get fresh air. They did absolutely nothing to help support my PTSD, sensory issues and OCD. I was told at one point that I needed to stop acting like a child. There was also a time I got in trouble for not eating a snack they provided because it was expired. But instead of letting me get a new one, they marked it as a refusal, and comforted an adolescent who was crying. Which is another thing- adults and adolescents should NOT be in these kinds of treatments together. There was so much adults weren't allowed to process because it was "inappropriate" but if an adolescent brought it up, it was okay. I felt like I made so much progress at Monte Nido Vista, then immediately backtracked when I got to EDCC. It was so much work to undo the damage they did.

This program is terrible. Please run away. Don't waste your money…read more They treat everyone as though you have anorexia and force feed you. I ended up gaining 10 pounds in 1 month. I went from being overweight to obese with the weight gain. They kept says my weight gain didn't matter. I was pre-diabetic, had high cholesterol and became hypertensive during the program. My medical doctor said the treatment was ludicrous. I was encouraged to choose processed foods (cookies, ice-cream, chips) as opposed to picking healthy options. Our meal outings were to fast food restaurants. I'm in my 40s. Everyone else was in their 20s and 30s. Clearly they didn't know how to deal with an older patient with co-morbidities. This was the worst experience of my life. And I unfortunately experienced it at a time when I was at my lowest. I was forced to attend 30 days straight with no days off. When I tried to leave they said I needed to give the 2 weeks notice or else they would bill me $1000/day. That's when I asked my doctor to write a note and they reluctantly discharged me. Look up Resilience Treatment Center on Santa Monica Blvd instead.

Not bad for a hospital! The staff is really nice and is patient if you are there for the first…read moretime. I ended up getting the eggplant parmesan and it wasn't bad. I think I got rice pilaf as a side, with vegetables. There are plenty hot foods to choose from, with different cuisines and drinks available. It's a nice break from the waiting rooms or the ICU when you're there visiting loved ones.

My 27 week pregnant daughter was helicoptered to the Ronald Reagan UCLA CCU a few weeks ago. She…read morehas a rare (only 30 documented cases!) Heart arrhythmia. That's the kind of thing that you really want to be treated at a tertiary institution like UCLA! The staff were great. The Cardiophysiologist was able to map her ectopic atrial foci and prescribe appropriate meds after the rest of the Cardiology MDs got her stabilized. The Neonatal crew were constantly monitoring for any signs of fetal distress. Multidisciplinary medicine as it should be. I can't say enough to properly praise the care. And not to mention, they have a great cafeteria...worth stopping by if you're in the area for a bite!

I cannot recommend Dr. Saba Al-Hashimi highly enough. From my very first office visit, the…read moreexperience was excellent at every level; a thorough eye exam and a genuinely helpful discussion about the best lens options for my eyes and my lifestyle. His bedside manner is wonderful: warm, patient, and reassuring. He explains everything clearly, answers every question, and never makes you feel rushed. I understood all of his instructions at every stage, which made the entire process far less stressful. He recently performed cataract surgery on both of my eyes, and the results are beyond what I hoped for -- colors are vivid again, and my vision is better than it has been in years. Both procedures went smoothly, the surgery experience itself was calm and well-organized, and my post-operative care has been just as attentive; recovery went exactly as he described at every step. As a healthcare worker myself, I also deal with chronic eye conditions that affect my daily work, and he took the time to truly understand my situation. His staff is equally professional and kind, every appointment and both procedures ran perfectly on time, and he is conveniently located at both the UCLA Stein Eye Institute in both Westwood and Calabasas. Exam, lens consultation, surgery, and post-op were excellent at every level. If you need cataract surgery, chronic eye conditions, or other specialty procedures, this is the physician you want. Highly recommend. Thank you, Dr. Al-Hashimi, for giving me my vision back. Kathleen Ireland-Paterno

This review is for the scheduling office at the Oculoplastics Division specifically. They do not…read moreanswer the phone during working hours. At all. I've called over and over on multiple days to try to reschedule an appointment and it's pointless. I've left voicemails and they don't call back. If you work there, please try calling during business hours and see for yourself: 1 (310) 206-8250

Considering the whole COVID situation, I hesitate to come in for an in-person appointment unless…read moreabsolutely necessary. I was glad to be able to do a video appointment with my primary care physician. The doctors are obviously slammed tho. I had to wait 40 mins for my 15 minute video appointment, which super-sucked cuz I scheduled the appointment in the middle of a day (my bad, I guess). My doctor is pretty attentive tho which makes conversations about my health very productive and helpful. She ordered some labs and I came in the following week to get them done. The staff in the building were super chill and hella on top of their COVID best practices. There were people pushing the common up and down elevator buttons who were friendly and easy to talk to. The nurses and desk staff were friendly and helpful despite the fact that they were having computer troubles, were super busy and low-key overwhelmed. The best part was the fact that the labs took virtually no time at all. Between check-in and getting my labs done, it took me less than 15 mins at each place that I stopped. Friendly and conversational staff met me along the way. All-in-all it was a pretty decent healthcare experience, despite the dumpster fire that is the American private health insurance system.

The music on the hold button for UCLA outpatient is…read moreMIND-NUMBING. OMG get rid of it!!

I've been donating blood here since 2015 and the UCLA Blood & Platelet Center is always a great…read moreplace to visit! The staff is very nice here and always make sure that all the donors are treated properly. They are well trained and in my 8 years of coming here they have always hit the vein in one puncture. In some other places I went to it has taken multiple tries for phlebotomists to find my vein. I used to donate whole blood here, but I switched to doing platelets in 2021. They have more advanced apheresis machines now where only one arm is needed, because the blood can be drawn and returned through the same needle. This allows you to use one hand for activities so you can use a phone or laptop. Overall, donating blood is a very important thing and something that can help many cancer and accident victims. I'm thankful that the staff here gave us the chances to be able to save the lives of others.

TLDR; I've been here twice - once in 2023, once last week. Both were bad experiences that left me…read moreconcerned for the wellbeing of both donors & recipients. I wouldn't go back to this place even if I got paid to & I will be praying that if I ever need a transfusion, these people have not touched it. They wasted my time & my blood, but at least I didn't leave with two sprained ankles this time.. __________________________ 2023: I passed out after donating (had never happened to me before, obviously not ideal, but can happen to anyone, is a known risk, whatever). The way they handled it was awful. I was in the bathroom, pulled the alarm, unlocked the door so I could be reached more easily, & sat down in the chair. I heard them come up to the door, open it, not see me in the chair off to the side, and say "oh it must've been a drill", then LEAVE. I don't remember because things started to go black around this time, but I think I yelled or threw something to get their attention as I was passing out. They caught me as I was falling out of the chair so that I didn't hit my head (v grateful for that!), but the way they caught me sprained both my ankles as I fell. Had they responded appropriately to the alarm, my ankles could've been spared. Then they had me SITTING UP the whole time I was "waking up"- going in and out of consciousness. It was a terrible feeling to know I needed to lie down, surrounded by several healthcare professionals all doing the wrong thing, but not awake enough to communicate nor move myself. They were trying to force feed me food & liquid as I was in & out of consciousness (!). Even non-medical folks know to lay someone down after they've passed out... and to not feed someone who isn't fully conscious... I spoke w/someone in charge (some man, don't remember who) after that experience, gave them feedback on all the ways that went wrong. They promised to revisit their training, acknowledged that what happened was unacceptable, etc. I felt as okay as I could after that. Last week: It took me 2.5 years to go back to donating after that traumatic experience, and I decided to give the same donation center another shot- they have such a good rep, & they seemed sincere about doing better. Really wish I stayed home. The moment I walked into the center, the vibes were OFF. The reception desk area had like 8 staff chatting, not paying attention to people walking up to check in, & seemed v chaotic. Each of them thought someone else had spoken to me already. I was rushed through the intake process, then had to sit anxiously in the chair for a long time bc they didn't label the bags correctly. Then had to switch chairs. Then the nurse f'd something up, the needle hurt a lot going in & had to be wiggled around (bruised a bunch). Those things aren't a huge deal, but again, I'm anxious AF & passed out last time I was there, so was really hoping this would be quick/easy. AFTER A WHOLE GALLON OF MY BLOOD LEFT MY BODY, someone came up to ask what meds I'm on (not in private). Informs me that one is on their deferral list. I say no its not?! I reviewed the list multiple times, including when I checked in! Then they show me an INTERNAL list that the public can't see (?!) which shows a 30-day deferral period for one of the meds I'm on. I pointed out I've been on this med (and/or another on their list) for many yrs, so that means my 2023 donation was ~contaminated~ as well. They did not seem concerned. Super sad my blood won't go to a patient. I was near tears & had to ask what would happen to it, if it was getting wasted. I was told it would "go to research"-no other details. Wish I could have it back! Still feel lethargic & the bruise on my arm keeps getting darker, ha. The call I received back this time felt like lip service & I did not feel heard, nor like my concerns were being taken seriously. I asked to be called back by the director but received a call back from a fellow. The individual who did my intake was being blamed (which, sure, she should've asked about meds) but there are clearly bigger issues going on in pre-screening, process, training etc. When I brought up concerns about my past donation, I was told that the donation hadn't been used. When I was upset about not being told that, she looked it up & said it had been. I expressed my concern about that and was told "well the person who got that donation was really sick so it doesn't matter"....??? Trying to figure out what board or where to report this since as I mentioned... big concerns for peoples' safety!

As someone who has needed services here, and who has met others here I can say that the option to…read morecome here is fine. I know its a good place to go when able. Felt like writing a positive review.

How good is the place when it takes you an hour to leave the parking lot. There is a line of over…read more20 cars waiting to leave and only one attending the two separate lines. It got worse when they updated their system because now it takes even longer for the credit cards to work.

I had the honor to meet and greet with some admirable, courageous, exceptional young minds today…read morewho are fighting the battle against cancer & muscle dystrophy. I met with the hospital administrator who filled me in on how hard it is on families to watch their children suffer & fight for their lives. It brought me to tears and made me wish that I could take their pain away and battle their fight for them. After getting my composer back I told myself that the only way I could help is by donating not only my time but money and helping to fight cancer and all other illnesses. These children are going through. I will be hosting a gala in the children's name to help by and pay for these extra extraordinary chemist that are trying to find a cure. Thank you, Mattel Children's Hospital for having me and allowing me to visit these young extraordinary minds.

UCLA was a great experience for me and my family. Literally all the PICU nurses were great before…read moreand after my daughters heart surgery. I was able to be at my daughters bedside her whole stay at UCLA. We had Dr. Ming-Sing Si as my daughters surgeon and he was amazing. Very reassuring and made us feel comfortable about the procedure. Thank you Dr.Ming for saving my daughters life. I loved how Christmas was a priority and we were able to have my daughters Christmas tree in her room even after surgery.

When you walk in they are asking the Covid questions and then will direct you to where you need to…read morego. This place is crowded and can get confusing if you haven't been here. There is a desk when you walk in to the right and they can answer all your questions. If you keep going strait you will see the gift shop and the lab on the right. Make a left after entering and you can take the elevators to upper floors. Inside the elevator only four people allowed in and they have the boxes to stand in. This is a very clean facility and even know it's busy I didn't feel unsafe. Parking takes a while, so give yourself plenty of time.

I am a competitive Olympic weightlifter who came here for wrist pain and was helped greatly! If you…read moreare insured through UCLA as faculty / staff or other affiliation you can get sessions here for only $15 which is an incredible price point. The parking lot is formerly handicapped stalls but remarked to be designated for patients which is fantastic as Westwood and ucla parking can be awful. Different therapists have different specialties and some are nicer than others. The check in, wait time, and general organization of this facility is quite good.

More harm than good seeing 3, yes 3 PTs. Complete waste of time insurance scam that I had to wait…read morea year for.  Read Yelp reviews and for Burbank.   I left and found movement therapy solutions on YouTube with pros who understand my conditions, Ehlers-Danlos and hypermobility spectrum, which UCLA didn't catch and I had to diagnose myself with, although all the evidence was right there in front of them, a dozen UCLA specialists, orthos, and PTs didn't catch it!!! I have such serious C-PTSD from the medical establishment's abuse and negligence. UCLA offers clinical, 30-minute insurance driven sessions with mechanical staff which perform for record keeping but don't help patients.  No help, no time for warm-ups, no heat packs. I had referrals for knees, feet, arms, wrist and back injuries and all 3 PTs at this location I tried working with addressed all of those body parts separately as if they were not related and working together. Same with Burbank. They literally had no idea how to put an entire human body together as a working system and instead treated me like car parts: brakes, struts and shocks, missing the hypermobilty entirely. It's so obvious. I found the Beighton score and Ehlers-Danlos Society for help. UCLA is so far behind. They're still conducting business like it's 1972. Can't keep their hands to themselves. Groping. No directions. PT exercises on photocopies, movements that are square, stiff, and hurt, but they ignore you. No clue how to treat compound issues, whole body systems or sense of the body-mind, somatic therapy, nervous system regulation. None. Zero breath. The setup is stressed, so are they, and they will pass that stress on to you. I couldn't even get a proper evaluation because I was shuffled from one PT to the next and met by video and she never saw my body! So UCLA doesn't even set up a proper evaluation prior to video appointments! I literally had to evaluate myself to tell her my muscular imbalances! The first PT Noel couldn't understand how to put things together and only gave me exercises for my feet while ignoring my spine entirely and repeatedly stroking and touching my leg without permission, even after I corrected him. Helen and an older hand OT Renee P told me to massage an injured elbow joint which made things worse. Rest was the solution and I had to find that online. I told the OT that I was having problems picking up a one pound jar of table salt with a straight arm and so the exercise she tried giving me was picking up a 3 pound weight with the same movement! So I kept being given directions that would injure me and I had to find all of the solutions online instead! Helen kept canceling her appointments and missed 6 or more and there was really no use to continue. 8 appointments and there was no progress or action plan and I ended up injured. Another problem was that she directed me NOT to use an ankle brace for peroneal tendonitis against the direction of 2 ortho foot docs and it became worse with cuboid injuries. People with HEDS need braces because their joints of the whole body don't hold. That's a huge reason for collapsed feet and posture. SO UCLA made it worse. Zero privacy. I have PTSD and requested a private evaluation, but they booked me with the OT in a crowded room with 8 other therapists and 8 patients all loudly talking at the same time. They do not have patient-centered care. When I asked the OT she said, "but all of my equipment is here". So again, the patient is supposed to comply to doctor desires, not their own needs. They think they are the sun god and we are to revolve around them. Web, YouTube, Facebook and Instagram was the solution. I found all the exercises, approaches, and spine decompression that this PT lab should have offered, but didn't. NW Foot & Ankle Center, Foot Collective, Chaplin Chiro, Jon Saunders. Ray McClanahan, Correct Toes, Daniel Maximov, Spine Care Decompression, gentle pilates, Jeannie di Bon for HEDS. Find hypermobility care elsewhere, Doctor Clair Francomano on YT, Bendy Bodies and Ehlers-Danlos Society. I'm feeling so much better due to MY own research and care! Goodbye UCLA!