Recently brought my daughter into the urgent care. She was crying and throwing a tantrum and Allie…read moretook care of us and was amazing with her. She gave her stickers and was patient with her and made her laugh and feel comfortable. Thank you Allie!!!

The place was filthy the doors were black from the people's hands dirt in the corner. The…read moretechnicians had their AirPods in. And was talking on the phone while doing an assessment on me.

Front staff rude and ridiculous. Don't go here in a kind of emergency. I'll never return and…read moreneither will anyone in my large family. I will never recommend this place again.

I took my son in on a Friday morning and there was no wait for him to be seen. My son was examined…read moreby FNP Richie Fitzpatrick and she took time to listen to my concerns regarding my son and did not try to rush through our visit. My son tested positive for strep and we decided to bring my daughter up later to get tested for strep as well, just in case. The staff and providers were all so friendly and the facility was nice and clean. I really appreciate the efficiency of the staff so that we were in and out quickly. I highly recommend this urgent care and will likely use them again in the future.

So happy with the care I get from this location. Best team anywhere. You can make an appointment on…read moreline and they are ready for you when you arrive. Great feature when you are not feeling your best.

I have a 10 year old in pain. Booked an appt for 10:45 am online as it was available. We showed up…read moreat 10:40 with all paperwork filled out ahead of time. We waited in the lobby for an hr and 15 mins then in the room for ANOTHER 35min. If you don't have the staff then dont open the appointment times online. The front desk was not friendly. Not a single person in the building had any sense of URGENCY at the urgent care. Do not recommend!

My wife and I have used this clinic many times, I think they are great…read more Doctor is very nice and I respect him. Dean

I love this place - The Doctor is great. I & my family have come here to this place at least 6…read moretimes in the past few years. I don't have insurance and I feel the prices are fair. My family and people I know depend on quick care centers like this. Keep up the good work, and I appreciate your business.

This pharmacy is horrible! The staff is lazy and brain-dead. Over 15 minute wait for prescriptions…read morethat are READY every time. Unfriendly staff who have no idea how to do their job.

Asst. manager in training cheerfully fixed my mistakes at the checkout when I messed up my order…read moretrying to use coupons. Busy afternoon but he handled this complicated transaction with friendly service.

This place is an absolute joke. You show them your insurance card, through a video conference from…read morean outside source mind you, they type the wrong info in, and then you get a bill that the REFUSE to process properly. Then they tell you owe $85 in late fees because they didn't tell you at the time of service last time that you had a co pay...ummmm no. You don't do your job properly. That's not on me. That's on you. You pay it. Then, they give you antibiotics for strep throat and didn't even look at your throat OR test you for it. Most of the staff is rude and apparently are miserable they take it out on the sick people that are looking for care.

even though they have people there, they make you use a tele receptionist. even with that, they…read moreskip over people to call into the back and when pointed out they go oops. They don't take proper intake, cutting you off and walking out while you are still trying to list symptoms. they talk over you and ignore what is wrong giving generic reasons you aren't well. you are better off with a hospital or waiting for your doctor.

Called to get the closing hour. The person on the phone and I got talking. I told her my concern…read moreabout all day severe painful constipation. She said Urgent Care couldn't do anything about constipation, and to call our doctor if it continued. I asked about over the counter relief, and she told me a few items. That was so kind of her. So I didn't go to the Urgent Care near closing, but the phone call was very helpful.

Very professional kind staff. Knowledgeable team. On time service and easy with communicating…read morepatient to physician care.

Staff are so kind! From the time you walk in to the time you leave. The nurse who took care of me…read morewas amazing and so kind. I went on Sunday 8/15 for a rash I was afraid was shingles. They made me feel cared for and with great empathy for my condition. I would rather go here for my visits rather than main campus in Lakewood. I am sad this staff is not at the main campus!

For my 700th YELP REVIEW!!…read more I forgot that Cleveland Clinic had an Urgent Care so I was happy to drive over after a wasteful and unhelpful experience at other Urgent Care. Wonderful customer service. Attentive and caring staff. Actual concern for patient care. I visited on Thursday, 27 June 2024 in the morning for a checkup on a certain part of my body but it turned out nothing was wrong with me. All the basic tests were done (blood pressure, pulse, plus another important test) by a nurse and then I saw the PA-C (Physician Assistant - Certified) on call (there must not have been an MD on call. The PA-C reviewed the other mayor test and told me that my body was fine. What is said say about stress and not drinking enough water can actually cause a reaction in your body. My experience here was amazing compared to the Lakewood Urgent Care. The young lady at the front desk greeted me then checked me in which was a smooth process because I have been to Cleveland Clinic in the past. I waited less than 5 minutes and a nurse assisted me by taking my important vitals (weight, blood pressure, pulse, and another test that will remain nameless due to privacy health reasons. I forgot her name but she is a Serbian lady who was very professional and nice. Finally, I saw the PA-C who reviewer everything that the nurse went over and it turns out that nothing is wrong with me. I'm healthy but I came to Urgent Care because I felt something was off with my body. The PA-C gave me things to do in that week to follow and sent me on my way. I did not need any medication. I highly recommend the Cleveland Clinic Urgent Care in Rocky River for your healthcare concerns. **** GOAL of 150 reviews in 2024 - 50/150 total reviews in 2024 - 700 total overall Yelp reviews - Reviewed on 5 July 2024