I hate that you can't use the ATM for depositing anymore ,just a separate night drop off slot with…read moreno receipt of your transaction.

This "bank" doesn't count making deposits as "activity" so closed my account anyway and wouldn't…read morereopen it or let me transfer the money out. Felt very similar to when I got mugged back in the day. "Customer Service" has zero script to follow or knowledge but had attitude, I felt like I was talking to a random drunk disinterested person at a party, not a customer service rep at a bank, it was 100% on me to ask questions and she just said "no" to everything as if I was trying to get her personal money. I guess I lost a $1000 but I guess good thing I didn't deposit more? Just please don't deposit any cash here unless you're OK losing it.

Great car loans for regular customers. Great customer service. Near by me. This stupid app requires…read moreme to add characters so ......why does this app require that I change this review?

From the owner: Ulster Federal Credit Union is a non-profit association of member owners whose goal is to provide a…read morevariety of financial services, with the specific intent of helping our members improve their personal financial status. Our non-profit structure enables us to return excess income to our membership. Members that save at the credit union provide the money for those that wish to borrow. The interest derived from those loans is used to pay dividends on member's savings accounts. Members can therefore save and borrow at fair rates. Members have the ultimate authority at Ulster Federal Credit Union with the "One Member-One Vote" concept. We have no shareholders that profit more than anyone else and all members have an equal voice with no single member having more influence than another.

Kindness always matters but of course gets tricky dealing with bank rules, so when an employee goes…read moreabove and beyond it is so impressive! Ryan and Rebecca were just wonderful- this will now be my home bank! Took their time on busy Friday to make sure they did anything they could to help me and I am so happy I walked in and met them!!

Bank of America is the bank to use if you have absolutely no other choice. Shorter hours than most…read morebank, staff who are not particularly knowledgeable or helpful and ridiculous security procedures in place to make a deposit even when the tellers and management know you personally. Phone service has the longest hold times of any bank and then incompetent people, for the most part, on their end of the call. Even mobile banking and their internet site are problematic

Core banking systems were swapped end of 2024 and not one day since has anything about accounts…read morebeen correct. I had a "billpay" that was sent out to the wrong bank, cashed, and the credit union refused to fix this problem, only shrugging and pointing blame at their Bill Pay vendor. As of this morning, logging in to the system results in no access to any of my accounts, calling in the phone system says "we are closed, please call back during open hours" but it is 9:15am and they open at 9am, it's just ridiculous. Very scary for a financial institution

Very poor customer service support and non responsive management…read more I never write reviews but due to the lack of care with my loan management, I feel that I have an obligation to inform of my experience.

This is the ONLY chase ATM in Kingston. I haven't been able to pull money from this ATM in over a…read moremonth. It is the weekend and I need cash so I have to go PAY TO TAKE MONEY OUT because chase ATM is ALWAYS DOWN and it's the only Chase ATM in a 30 minute radius. You literally cannot access YOUR CASH to YOUR MONEY on the weekend because the ATM quite literally never works.

Best bank to bank with I feel very professional people and up to date bank and atm. Online banking…read moreapp also works very well.

I have been a customer for 50+ years. Trying to find a local branch is impossible. I need to move…read moremy accounts to get some semblance of service. Supposedly, I can make an appointment on a Thursday in a mall in Kingston. Otherwise, Key Bank does not operate here any longer I have had no checks for 3 months, despite repeated calls and e-mails. Now, there is no where to call or e-mail.

Constantly changing tellers with horrible customer service. Went in to get 50 ones in change, first…read morequestion," do you have an account?", not how may I help you.

I'm very disappointed with customer service, upon transferring my accounts, to the Niskayuna…read moreBranch, three months ago. I was misinformed regarding promotions that were offered. It is difficult too talk with a representative when you call branch. You're transferred to the main number that thinks nothing of leaving you on hold for 30 min or more. The communication between bank representatives and the customer is very poor. The two employees that I met with when I opened my accounts are no longer there. There were changes made to my account that I wasn't notified about before hand. There was one time that I sat at the drive up for 45 min for the teller to correct their mistake.

This has to be the most helpful, Friendliest group I have ever had the pleasure of doing business…read morewith for almost 5 years. Always going above and beyond to help with every day transactions, loans, and everything in between. They all greet and remember who you are. I always feel like One of the community not just an account number. I feel very safe and Valued when I visit this branch

This bank is the absolute worst. While all the other local banks have opened their lobbies, this…read morebranch's lobby is closed. It has only one drive-up window and you must be in a vehicle to use it. People are not allowed to walk up to the window. The teller was unbelievably incompetent. We waited behind only one vehicle for almost 20 minutes. Once we got to the window, we waited for another ten minutes as she was unable to process the deposit, we asked if her supervisor could help. Eventually a supervisor came and processed the deposit in a few seconds.

Another day where the ATM is down, no one can go into see a teller and the line for the drive up…read moreteller is an hour plus. This bank is terrible and have not prepared theirselves on how to help customers during this pandemic. As I sit in my car waiting, there are people angry because they were just told to go to another atm to get money. Those people have every right to be mad. This bank is terrible. I can't even close my account because I can never see a teller and calling the 800 number is pointless. I DONT recommend this bank.

It's a good bank. So I need eighty five characters and I'm trying to use them up. I think I did itread more

Avoid this location unless you have the urge to wait forever for service. Drive through and walk up…read moretellers both are the slowest in Ulster County! Have banked with USB for years and this location has added zero benefit.