The girls there were super friendly and made my daughter feel very welcomed and comfortable. Also helped me answer a lot of questions I've never been able to find answers to pertaining to my skincare needs! , Can't wait to go back! read more

Twice now I've made an appointment for eyebrow waxing was left, waiting over twenty minutes without so much as a hello from staff. Was basically dismissed by esthetician. As if my time wasn't as valuable as hers. I will never do business with ulta, and I highly recommend the Ravens Nest it's over by sally's beauty.The staff are incredible, got me in right away. read more

Absolutely horrible customer service. Scheduled a appointment with them, they then reschedule due to their employee up and quiting. Then turn around and try to move my appointment AGAIN to another day, mind you I dont live In Elko. I will never spend my money here again! Mind you this was all last minute on their end. Do not get your eyebrows done by Piper. Word of advice read more

Very disappointed in my hair. I had lots of dryness and needed a good cut and asked and paid for a style as well. I had to ask for more to be cut off and she still did the minimum The style was just a straightener used. No style at all. My five family members all thought it looked terrible. Can't believe I was charged $56.00 for something this bad. Two family members said looked like a scarecrow. I asked the young lady twice about having it styled and she said it's done. I did say I thought I'd get some style and she could of cared less. I even told the people at checkout I was unhappy and they could of cared less. Would not recommend their beauty shop at all. read more

Very disappointed I just got into town an decide to purchase a gift from here, the product I was looking for was supposedly an item they did not carry after, I had already seen it was in-stock online, so I made the purchase online and went back to the store to pick it up and the same worker Luli that told me the item was not sold there brought me the product and said they just had received the product, she was very sarcastic and unpleasant, very upsetting when working for a cosmetic uplifting beauty company to behave such a way and who is not preanstable looking. read more

I am thankful they are open on the weekends and this late! Believe me. However, they want more personal information from me than I care to give for a simple mens haircut. Not only did I have to give them personal information one time, I had to give the very same information twice when I was done and ready to pay CASH for my cut. There is no communication between departments. Again, I am thankful for the cut, but the prices are too high and for a guy who just wants a simple cut the process is time consuming and frustrating. Still grateful for the service! read more

Kat hands down has the best customer service in elko. She goes above and beyond to help and isn't afraid to admit to a mistake and solve it. She is always so friendly and makes it worth it to visit the store. Thanks for all of your help,understanding and patience. Kodi and leslie are also amazing examples of what customer service should be. Ulta is one of my favorite stores just because they know how to treat people. Thanks for all of your hard work! read more

Love this place! Elko needed a beauty products store that does not feel like a salon supply store like Sally Beauty. It feels more like a high end place to shop with quality products and sales associates who can help you with products. read more

Never go here! You'll walk in to a dead store. Even if you're the only customer they will NOT help you. They will lie about products and make the consumer find it themselves. They will give you hostile looks as well as feeling UNSAFE. I've never dealt with this poor customer service from Ulta and I will not be returning. read more