This Ulta Beauty is located right in the middle of the busy Stringtown shopping complex. It's located right next to TJ Maxx, Walmart, Sally's, and a bunch of other shops. This makes it easy to get a lot of trips accomplished, which I greatly appreciate! The store is kept very clean, packed full of just about every beauty product you could need and/or want. I have to agree with the other reviews in regard to the customer service. The staff seems to be a little preoccupied with their own makeup regimen than helping others figure out their own. I had a particular question and after a distracted answer followed by several mirror looks, I opted to walk away and venture on my own. I do enjoy that Ulta keeps track of your points and gives you discounts. On my most recent trip they had a deal on their own Ulta makeup products. I have to admit, it got me. It got me good. I created my own lip kit (liner, gloss, and lipstick) for about twenty bucks and received a free gift with purchase. The gift was a makeup bag packed with a bunch of Ulta beauty products. The value of the bag itself was around $80 and I was happy to try their products over the most expensive brands. The checkout line went fast and the lady manning the register was friendly and got me taken care of quickly. Based on the reviews, I'll likely steer clear of getting services done here, which I wouldn't normally do in a beauty store to begin with. However, I'll definitely be back to grab my goods. They carry Two Faced products and their all over foundation "Born This Way" is my go-to. They also now carry Kylie Cosmetics. Overall, it's a nice alternative to Sephora and I'll be back. read more

This is my favorite Ulta location. The store is always very clean and well put together. And I can always find what I'm looking for...and usually much more! The employees are all so nice and helpful which you don't find many places anymore. The manager with short blond hair, I wish I could remember her name but I don't, but she is absolutely amazing and so incredibly helpful. There is such a great selection of products too in every price range! read more

I highly recommend Emily for any type of coloring needs, such as color adjustments, toning to the latest color trends as well as cuts and styling. With COVID-19, I had been coloring my red hair myself using various brands and colors and really screwed it up after two years. I had to get my hair situation resolved before going back to work in-person. She just joined Ulta a few months ago from a high end saloon. At Ulta she takes walk ins until she builds up her clientele. A great addition to have a hair consultant and new professional stylist at Ulta. read more

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Visited this location March 17th around 10:30 AM. upon entering there were 4 women gathered around the make up area chitchatting laughing. I know they saw me when I came in but none of them asked if they could help me. 2 ladies from the back of the store did finally approach me after about 5 minutes to ask if they could help me which I did need help. very poor customer service!!! Lady at checkout counter did direct me to area I was looking for which was lancome perfume. read more

Love this place they always do such an amazing job on my eye brows! Everyone is so friendly and helpful this is the only place I will go to get my eye brows done love love love! Velia did such an amazing job she was super nice and I would recommend her to anyone! read more

Ulta Beauty - My eye brows after so much better! - Cosmetics & Beauty Supply Near Me - Grove City, Ohio

I have found my new stylist (after 25 years of searching). I am so pleased with Emily in the hair department and can't recommend her enough ! She gets me at the first appointment. Huge shout-out to her. read more

Great place to find all my beauty essentials! Gifts! Full service hair salon needs, brow wax and tint needs, and skin care needs! Alway helpful and knowledgeable! read more

My stylist was so patient and she took her time on my hair. She made me feel comfortable & very confident as well as also checking if i need anything. read more

I made an appt on line for the salon for 1:15 only to be told that they moved my appt to 1:45. At 215pm, I'm still waiting. Apparently someone called off and this company did not bother to call me to tell me that my appt had been moved. I only found out when I went to go check in at 1pm. It took 3 staff members to figure out what went wrong, only to be told there was a computer glitch. There was no manager to speak with to voice my complaint. Just some random employee who tried to appease me by giving me a free bag -oh, no thanks. It seems every time I shop here, you are either bombarded with staff asking if you need help or there is no staff available to help. Very disappointed in this store and this company. read more

I can't stand all these OLD and NEGATIVE reviews! This place is great! The employees are very friendly and frequently ask if you need help, or if you are looking for something in particular. The overall store is very nice and organized, and is always clean. All the employees I have encountered there are very personable and will strike up a friendly conversation with you about favorite products and what works well. I was recently looking for a good hair mask since I had just got it bleached, and when they were out of the one I was originally planning on getting, a very nice employee with similar hair to mine told me her experience with another mask and even brought it over to me. We were talking about how well it works, how you get so much product for the price, it felt like I was getting recommendations from a friend. HIGHLY RECOMMEND stopping by to either stock up on product, or just mosey around while you have spare time. read more

I went looking for a certain brand moisturizer. When I couldn't find it I looked for lipstick and eyeliners, but didn't see quite what I wanted. There were 2 young ladies working in the store but too busy talking to each other to ask if I needed help. When I did ask for help, the girl act like I was bothering her. I asked a question, one who looked 15yrs old talked rudely down to me like I was stupid. What terrible customer service. I feel like never walking in that store again. Are they there for customers or employees? Someone needs to teach people good customer service skills. read more

Patricia has done my hair the past couple times and I have left more than happy both times. This past visit I wanted to get my eyebrows done and she told me about Whitney at the brow bar and she was able to get me in right away. Very happy with my experience here and will be back read more

Horrible!!! Do Not Go!!!! I have been going to Grove City Location for over a year to have my hair done by Kaitlin. This year because of Covid 19 I have only been in the store twice. The first time I noticed that there was an unrest in the atmosphere and blew it off because of Covid 19. This time today - I noticed that the atmosphere was still not up to par when I walked in and as I walked to the back to have my hair done (Kaitlin is no longer there :-( Miss her) and I was on time. A lady asked if she could help me at the desk and I let her know I had a 11:15 with Clair and she looked at the PC and said It will be just a few minutes and she went to the back and spoke with some woman doing someones hair and told me to have a seat it would just be a few minutes (there are no Seats) I walked around the store and picked up a few things I would like to try and while I was doing that, that lady and another one kept asking me if I needed any help -The last time they asked I got perturbed - It was like they were watching me to see if I was stealing - I went back to the salon and now Clair is Blow drying the lady's hair that was cut into my appointment. That was it I paid for the items that I had picked up and Left and you guessed it - not going back! I need to find Kaitlin! read more

Do not schedule with Ulta beauty for a run through of your wedding day! I scheduled a month ago for makeup. I was having a run through of my wedding day on 01/21/18. I was having hair done (elsewhere) and full glam makeup by Ulta and having a dress fitting. My appt was scheduled for 12pm. I received a call at 10:26 am (the day of the appt)that Olivia wouldn't be in and I would need to reschedule to another day. I told the lady who called me this was unacceptable..this was the big run through before my wedding day. Due to being upset, I had a few other choice words. DO NOT RELY ON THE TWITS AT THIS PLACE FOR YOUR BIG DAY!!! read more

I quit shopping at your Ulta because they let one hair care company take over the salon, and the salon regional manager fired their best advocate at the Grove City, OH location. "D" cared about her clients and recommended what she believed was BEST for her clients even if it was not a Redken product. She was not only knowledgeable about hair, but led me to many makeup options in the Ulta store that I would not have tried on my own. But she was fired, and worse yet. RIGHT BEFORE THANKSGIVING!!! What a happy holiday season! That really told me a lot about Redken! I know from my many observations and our conversations that D had an EXCELLENT work ethic, so I know it was for recommending non-Redken hair products. The person who took over was on the phone with the Redken regional manager, trying to convince me to stay and that Redken products CAN serve my needs. Even at the recommendation of the REGIONAL MANAGER, that girl RUINED my hair! I gave her a chance to fix it. She only made it WORSE! The employee who got fired helped get my hair into better condition than ever. The new person has it so damaged that it breaks VERY easily. I had to go elsewhere to try to repair it! I NEVER recommend Ulta to anyone. Conversely, I tell them about the kind of company they rent their salon space to and how they run things! read more

Worst service ever! I went into have my hair colored. I was assured that the stylist could do what I asked. She put color remover on my hair to remove the red that I had on it. Said she would check on it 10 minutes later. She finally came back after 35 minuets to check on it. At this point I had color remover running into my eye and no way to wipe it off. After the remover was rinsed out she showed me a couple colors that she was sure would cover the red still in my hair. Fast forward 4 hours and $200 later I have orange hair that is no where close to what I was promised l. When I expressed concerns the stylist got an attitude! I then took my concerns to the manager who replied "I don't know what you want me to do about it" and walked away. Never have I ever been treated so poorly and paid so much for it. read more

I can't tell you how excited I was to finally have an Ulta store open in my area. No more trips away! My experience at the Grove City store has been less than pleasurable. The staff is more concerned in speaking to each other instead of assisting customers. Yesterday was the final straw. I had more than 120.00 in product before my coupon and Ulta money. The coupon was given to the clerk along with my account information. She did not use any of my discounts or coupon which would have saved me more than 13.00. To top it off she was discussing with a coworker about a customer that was there earlier and how rude she was. After my experience, in which case it has happened several times, maybe the customer was feeling the same way I was......an inconvenience of their day. Sorry to say this, but I really hope that they get their act together. I have been a fan of Ulta for years . read more

I went in to get my bangs cut for the first time. Mary helped me and did an AMAZING job my bangs were perfect and she was so patient and helpful. I went back the next day because they were a little long. I was not helped by Mary this time, it was another girl who had blonde hair and dark dark roots. I told her I wanted to keep the way the bangs looked just a little shorter. She said okay, I'm also going to thin them so they look less full. I said no please just trim them. She didn't listen and now my bangs look like an 80s blow out she completely ruined them. Now I have to wear my hair pinned back or in a head band because they either stand straight up or are terribly ugly. I could not be more disappointed especially after being so specific with what I wanted. Even my family told me how horrid they looked after I went back. I will only go to Mary in the future but I will not recommend Ulta to anyone. read more