Ageless is taking advantage of the current COVID-19 situation by not having any staff answer the…read morephone. And you cannot leave a voicemail. Any concerns, to include billing and scheduling, have to be addressed through their patient portal. If you're not set up for that, or if the technology is difficult for you, I guess you're out of luck because of their desire for the almighty profit. Also, they indicated that I was 30 days overdue on a bill, but after calling insurance, Insurance said that Ageless never sent the invoice to them. They said they would gladly pay once they receive the invoice. And to add insult to injury, they added a finance charge to another the first invoice they sent me.

Do yourself a favor and find a privately practicing massage therapist instead of this sham. The…read more"manager" simply got her role because she married the owner- she knows absolutely nothing about being a massage therapist, esthetician or manicurist. You can expect a 3 minute "intake" (this is where the therapist is SUPPOSED to learn about your medical history, medications and current physical/mental state in order to develop a custom treatment plan and keep YOU safe... The management in this spa couldn't care less about your safety or you as a person in general. You are simply a wallet with legs that they're looking to gather their fee from and hustle through the turnstile.) Staff turnover is rampant- as is client turnover. I've been there several times- then found a REAL therapist who actually cares about their clients and listens to my needs- not someone who spends 3 minutes pretending to listen and then does as they please. No good massage therapists work here any longer than they have to- mainly because you can't work here AND care about your clients/give them the quality they're paying their hard earned money for. This place is a joke... Trying to make a place APPEAR nice in no way means that the management OR staff are caring or competent... Each time I had a different therapist, and yet the massages were all the same (way too rough- I felt like I'd been hit with a bag of rocks for several days afterward each time and had my muscles forcefully "cracked" with deep elbow strokes despite informing the therapist that I DON'T LIKE FEELING BEAT UP AFTER A SESSION). The therapist told me herself that she "loves really digging in there and getting at those muscles". Again, despite my requests to both the reception staff AND the massage therapists, only one actually listened- and, like all the good caring ones, she left and opened her own practice less than a year later (which, incidentally, is how it usually works out. Good therapists just plain don't stay here more than a year). They also employ therapists that can't even pass their State Board Exams- and have them working the front desk and giving people recommendations on treatments, products, which therapists are "good"... WHY would they continue to employ people who prove themselves to be incompetent & ignorant in the most obvious & formal way possible?? Because they can't keep good help, and because no decent massage therapist wants to work there. If you like paying your hard-earned dollars to be ignored, beat up, and generally receive bottom-of-the-barrel "service", this is the pit for you!

I was genuinely disappointed by my experience here. The store environment felt terrible from the…read moremoment I walked in there was no greeting, no acknowledgement, and the overall atmosphere was dismal. What disturbed me most, however, was overhearing a conversation in the back of the store between (who I later learned was) the manager, Jen, and an employee I believe was named Skylar. The way they were speaking about other employees was harsh, belittling, and extremely unprofessional. The tone and behavior made it seem as though they were not addressing issues directly with the team, but rather plotting against other employees behind their backs. It came across as divisive and mean-spirited, almost like they were teaming up on them instead of leading with fairness and respect. Witnessing what appeared to be this kind of behavior--especially from management--was unsettling and completely unacceptable. What makes this even more disappointing is knowing that Sally Beauty publicly promotes strong core values such as: * Be Yourself -- Come as you are, everyone is welcome here. * Be an Inspiration -- Share your passion and knowledge respectfully. * Be Bold -- Lead with positivity and integrity. * Be an Owner -- Create growth, not division. * Be Part of Something Bigger -- Care for each other, your community, and your team. Not one of these values was being demonstrated during my visit. Instead, what I witnessed reflected the opposite, workplace negativity, exclusion, and what genuinely appeared to be harmful behavior toward another staff member. This experience was deeply disappointing and concerning. It made me question how employees are treated behind the scenes and why customers are walking into such an unwelcoming environment. It's clear that major changes are urgently needed in this store before it can uphold the standards Sally Beauty claims to value. I will not be returning, and I'll be sharing this experience with others as well. It seems I am not alone in my concerns, and unfortunately, I'll be adding my feedback to the growing list of complaints. Thank you for your time, and have a blessed day.

From the owner: Sally Beauty at 1624 County Rd 64 in Horseheads, NY is your go-to for thousands of salon quality…read moreproducts at budget friendly prices, including the best in hair care, hair color, accessories, styling tools, cosmetics, nail care, and salon equipment. You'll have everything you need to inspire pro results at home. With nearly 3,000 stores across the U.S., Puerto Rico, and Canada, we carry top brands like Clairol, L'Oréal, Wella, and Chi. Need help with hair color? Our free Licensed Colorist OnDemand service connects you with expert colorists for personalized product recommendations and easy to follow guidance. All products are backed by our Love It or Return It Guarantee. Unleash your PROtential, only at Sally!

Amanda and her team did my hair and my bridesmaids' hair for my wedding, and I am so glad they did!…read moreFirst, Amanda's prices are very fair, beyond fair. She doesn't upcharge when the word "bridal" is involved like many places do. Second, the initial consult, where she and I met, talked, and tried out a few different updos was great - it was fun, she did multiple looks and REALLY listened to me to make sure that I was happy. The day of the wedding, she and her team were efficient, super nice and friendly and made everyone's hair look lovely! They even did a last minute change for one of my bridesmaids who decided she'd be happier with her hair down - and charged her a lower price since blowouts are cheaper than updos. Can't recommend them enough!

Platinum Salon did such a beautiful job styling my wedding party. Amanda and her staff were…read morefriendly, professional and talented and the salon is really cute and cozy. Definitely look into this salon for your wedding if you're around Ithaca!

Top notch crew that makes sure you walk out completely satisfied. Christie and her employees are…read moreconstantly taking classes to make sure they are educated and up to date with the new styles and trends. I always refer people to this salon because I know they will leave happy. You will be hard pressed to find a better salon in this area, stop searching, you've found the perfect place!

Found vitality through a coworker and couldn't be happier with the experiences I've had here…read more Christie runs a great shop, easy to locate, cool artwork, fun and love the Web booking of appointments. They do great work here you gotta get your hair cut here.