I love the Jackson Ulta! Every time I go in there are sale associates to help me with color matching. When I was in there 2 days ago, I was looking for a new shampoo and conditioner- a girl from the salon come over to me and explained pros and cons of different shampoos. I was able to buy new shampoo/conditioner that I felt good about. read more

I got my hair done today she was very nice but I didn't know how to tell her that I hated my hair after she finished. I wanted it cut up to my chin but she cut way too short it's almost by my nose. I was extremely shocked I just told her it look good. I now look like lord farquaad. I came back to make an edit I'm looking in the mirror and it's just so bad and choppy. I have no confidence left. read more

I showed the stylist a picture of my hair and how I wanted it fixed. it looked nothing like my picture. it looked as if I was in a wind storm. they charged me $79 for it. never again read more

The girls at the register have the worst attitude. Every time I go in l same scenario rude young girls.

Anna at the Brow Bar was excellent! Check out was easy and the associate was very friendly!

IF YOU SHOP FOR MAKEUP IN JACKSON GO TO SEPHOR!! had a terrible terrible experience here yesterday with my mother in law and brother in law! we first walked in the greeted us and seemed nice but as we stayed a little longer it was terrible! my mother in law came in to return 3 perfumes she had ordered and exchange them because she didn't like the way the ones she got smelled. well as she was smelling all the TESTER perfumes as anyone who is interested in buying those products would they were watching us like hawks like we were doing something wrong. we got such uncomfortable feelings because we could tell they were watching us. well i went to look at some shampoo and conditioner for myself while my mother in law smelled the perfumes to decide what she wanted and they even came and watched me like they had been her! this is a great way to lose any potential customers! well fast forward to check out they were no longer as nice as they were when we had originally came in, the lady at the check out (Brylee) was VERY rude to my mother in law! she wouldn't apply her points that she had to discount her items (she has over several hundred points) and as her and my brother in law walked out of the store they stopped outside on the sidewalk to wait for me and the cashier (brylee) completely turned around to look at them through the window before helping me check out! that's the rudest thing i've ever seen from a employee! they came in checked out and went out of the door like every other person that comes in there! not to mention as i was checking out she wouldn't apply my points either! needless to say well do all our shopping online unless we go to a different location! i've had several different people tell me they've had the same experience out of jackson ulta! you people need to be retrained in customer service or not work in it at all! it's not hard to be a decent human being, but it possibly could be for the ulta employees, especially miss brylee! read more

2 women in the salon section offered me help on the sales floor, they were both pleasant. Gold star for them. I wish there were more options to hold purchases other than the tote bag. The store could use a good cleaning, thick black dust everywhere, grime underneath and between products, spilled products. When I checked out, a black woman with blonde hair checked me out, let's say she was less than happy to do so. If you don't like your job, quit. Ending this review I will say I don't like the cheap Ulta shopping bags, they are not thick enough and usually rip. read more

What an experience we had for my sisters 18th birthday... I called the day before to book a surprise appointment for her to go have a make-up consult and to get her a new make up set. We had our appointment to do so, we're told that they were putting her a goodie bag for her birthday together, and we walked in on time into such an awkward situation. First off, we were asked by our stylist to please wait while she put color on another clients hair (who came in after us). So we waited. While we waited, another employee came to offer us help. She questioned my sister when she told her she wanted an organic/natural based make up line, asking her why it was important to have organic. She then treated her like she was stupid because she doesn't have a specific skin care regimen, and doesn't know much about make-up (why we were there). This lady took us to the front of the store where bare minerals are sold, and started putting foundation on her without even consulting her about her skin type and coverage preferences. She then acted like she was done after she had only applied powder, and I had to tell her to show us eye shadow options and lip options. She tried to sell us a few things, and was very reluctant to do anything other than the powder. When she stared to excuse herself, I let her know that we were still waiting for the stylist in the back to do the consult we had an appointment for, and this lady said "That's going to be $40 though....". We knew that going in. When I told her we knew, she said "I'll go see if our stylist is available". I let her know that we had an appointment and hour ago, and that's why we were here. So up comes the pink haired stylist... with chipped nail polish and make up caked on. She starts putting on make up without consulting my sister, and I had to stop her to say that we wanted an organic line. She then switched, but I had to tell her to do eyes and lips. She did a HORRIBLE uneven job on the makeup, and my sister walked out looking like a clown. We bought makeup after I helped her (alone) pick out what I knew to be good quality things, and we left in awe of how unprofessional and absurd the experience was. Awful awful awful read more

I visited the Jackson, TN Ulta location on 12/21/17 with my daughter and granddaughter. A sales person assisted in finding the perfect first makeup for my granddaughter. The lady who checked us out dropped some of the products behind the counter and picked some up and proceeded with the checkout process. When I arrived home in Paris, TN I wanted to wrap what I purchased as a Christmas present for my granddaughter and I found that one of my items for which I was charged was not included in my bag. I immediately called the store and explained what had happened and was told that they had found the item. Since I live between 65-70 miles away (one way) I asked if they would mail it to me and was told they could not. I explained that I did not know when I would be in Jackson again and was assured that they would hold my purchase for me and they took my name. I was unable due to holiday, sickness, and snow to return to Jackson until 1/25/18. At that time I was told that since it was a Christmas item and since it was over 30 days since the purchase that it was returned to the supplier. They refunded my money for the item and after returning home I looked at my receipt and they treated it like I returned the item and that it was defective. This is so deceptive. I wanted the item or I would never have purchased it initially. They don't have to worry about me shopping there again because I won't and I would encourage others to beware! I almost forgot - the free gift offered in the initial phone call for my trouble was never mentioned. read more