Customer service has gotten better! I'm always greeted now, & asked if I need any help. Love ulta!

This isn't my favorite Ulta store, but it gets the job done. They certainly have a huge selection of products. The last two times I've gone, they haven't had the items I was looking for. The girl that was helping me said it's a popular item. I would think who ever does their purchasing would buy more if it is so popular. ? I've gotten recommendations on products based on what I've told them about myself and I usually don't end up liking the products they sold me on. Good thing I've never had a problem with returns here. Sometimes, even when I don't have a receipt. I'm always greeted with a hello and offered help. People at the checkouts have always been friendly and helpful, if need be. I have not experienced any rudeness, but I do see a lot of chit chatting going on. Hopefully they aren't ignoring potential customers. I have never visited the salon, so I can't comment on that. This store has a more open layout, but I am one of those people that doesn't appreciate how they organize their lower end cosmetics. I'd like to see it by brand rather than by lips, eyes, cheek, etc. I feel like I'm always missing something. I do like the new rewards program, much more useful than the old. Money talks, free cotton rounds, don't. read more

This store has an excellent selection of high end and normal products. The staff is helpful. I had a negative experience in their salon, when I went to get a straightening system treatment. The staff person seemed unsure of what to do, took too long, and my hair got over-processed as a result. I learned my lesson, only get serious hair treatments from people you've seen for some time and built a relationship with. This location is very convenient to other shopping in this mall and nearby. read more

Normally enjoy bringing my 15 year old daughter to this location to purchase all of her beauty products, but tonight was a disappointment. Such a massive store only has one person helping out on the entire floor when people need assistance at 7pm. It's not uncommon for one customer to tie up a floor associate for a long period of time, which is what we ran into. It'll continue to do my shopping at this location but if it continues to be the problem I'll be taking my business elsewhere in the future. read more

I went to this location today after having a horrible experience at the Joliet location and I have to say this location is a million times better. Staff is super friendly and helpful I was looking for certain products and the lady did not hesitate to check the back for me. I did not give it 5 stars because as I walked around the store I had to walk over stuff as they had items laying all over the floor... read more

Had my hair done fun colors. Shanna was my stylist. Professional and fun. My hair turned out great!!!!!! Can not wait to go back!!!!!!!thank you ulta and Shanna for a great SAFE experience read more

The girls at the salon are wonderful and helpful, not to mention I really love the Benefit eyebrow girls, and that's the only reason this location got two stars. The store is filthy. I don't know who the district manager is, but they should be fired for allowing the employees to keep their store in such disarray. I have been to this location multiple times and not once were any of the products displayed in an orderly fashion. Lip glosses and lip sticks all mingled together, various shades packed into one display slot while other slots remain empty. Things that have fallen over on shelves aren't refaced and lets not even talk about what the foundation display looks like. One word: Yuck. I don't feel comfortable shopping for something to put on my skin in a section that looks like a toddler opened up about half (I'm not kidding) the bottles and finger painted on the display. This store could be very nice if it was actually cared for. Ulta is supposed to be classier than this. This place reminds me more of a K-Mart cosmetic section. read more

A member of the staff at this location, Rochelle, is sweet and so helpful! She has steered me in the right direction with great makeup choices, several times! If you need help- ask her! Thanks girl read more

I actually enjoy going to this Ulta! Not just because of the coupons or great deals that they sometimes have. But just because the staff is just so friendly and are actually willing to help you. Because their are some Ulta's out there like the one in Orland park who just have awful customer service. Plus this location is full of perfume that I love. Its full of make ups and bath products that I love. Its like walking into a beautiful walk in closet without the clothes but girly products. read more

The customer service at this store is second to none! Kelsey and Melissa are amazing, and took the customer experience to the next level!

I got the worst haircut I've ever gotten here. I went because their prices were reasonable, and my sister had gotten a fine cut. She just got a trim. I wanted layers and front framing, but I got a disaster. The layers were uneven and she cut a huge chunk short only on one side of my face. I had to pay $60 to go get it redone at an actual professional salon. The new hairdresser did the best she could, but she basically said it was so bad that I just have to wait for it to grow out before I can really fix it. I really wish the Ulta hairdresser had just told me she can't do layers and framing instead of screwing it up. She was really nice, but as soon as I got home and start to mess with it I realized how awful it was. NEVER go here unless you just need a straight trim. read more

WORST CUSTOMER SERVICE IN THE WORLD! ulta beauty, I had stopped shopping at Ulta for months due to unresolved and ongoing issues with your store (namely racial profiling) and POOR customer service. However, decided to give you guys a second chance because after the George floyd murder, it seemed as if your in store profiling had ceased and the associates were more polite. I emailed your "guest services " back on August 6th regarding why for years I am not able to place an order online....well Cristopher, before he stopped replying to my emails said someone would get back to me because as usual, when you call customer service, no one has any answers. I sent him a few more emails regarding being contacted by a member of management, CRICKETS. I followed up today, August 11th asking for an update when I would receive a call or something..again, CRICKETS! it is absolutely ridiculous how you guys treat your customers. I have to take more time out of my day to reach back out to your company and drive to the store wasting gas for answers, that I still do not have. I am so done! read more

This is in reference to the salon. I booked online, easy process. I love that. When I got my first cut, she was 15 minutes late. I took in a picture because I have a difficult time describing what I want done with my hair. She told me the cut I liked wouldn't look as good without the color the girl in the picture had (vivids) and we discussed a bit what I wanted and the end result was a decent bob and I was happy with it. When I go in for my second cut, months later because I let time slip buy, I am a little early and see that it appears she has started foils on a woman's head not long before I arrived. Between 10-15 minutes after my appointment is to start she's ready to see me. I was tired of the bob and bored with my hair so I took in a more dramatic razor cut photo. I had spent quite a bit of time looking for a cut I wanted and what does she do? Tells me that the cut won't look right without the color. I explained that I was bored with my hair and I wanted something more funky. She tells me we can cut it and put in some layers just not razor cut it. Then during the cut she keeps leaving to check on the other lady whose hair is processing, this is okay, I've dealt with that before, but she also makes fun of my bangs. At first she tells me I should grow them out. I tell her no, I've done that before, I don't like it. She says "that's just because they weren't done right" No. I don't like that. "You and your bangs, you and your bangs!" I felt stupid for liking bangs. But the thing is, I have grown them out SO many times, and had them cut longer and a few different ways, I know what I like. She goes to trim my bangs, makes one snip right in the middle and says "You don't want them straight across do you?" Well, I did, with the cut I asked for, but not for a different cut so I say no. While she is cutting the back of my head, another stylist starts telling her "no use this kind of cut" and asks "Do you want me to do it?" My stylist says "No, because Susan is here" (It was Susan or Sandra or something I'm assuming the manager.) Then she goes to cover it up and says "Well, maybe my shears just aren't sharp enough" and the 2nd stylist even offers to lend her her shears. What ends up happening is my stylist goes back to check on the woman whose hair she is lightening and 2nd stylist cuts the back of my hair. I end up with a bob, with few if any layers. My bangs are SUPER short in the middle and kind of crooked. But basically, I end up with the same bob I'd had the 1st time. The same bob I was bored of. Part of this is because I guess I can't advocate that YES I do want that cut even if I don't want the color right away. Because I did want to get color done, I just didn't have the time or money for that day. I think my stylist was distracted, was trying to get me to pay for a color, and I thinks he lacks the skills to do a razor cut after me asking for two different ones and her saying that it wouldn't look right without the color. Because I've seen razor cuts on non-vivid hair that look fine. I also think, after seeing her Instagram, that she enjoys doing color. No, I did not speak to management. I should have. But my cut is livable. It's just not what I wanted to get done and getting made fun of for having and liking to have bangs is crappy. I felt crappy. I don't do things for myself often and getting my hair cut is one of my favorite things to do for myself and I should enjoy the process. I don't particularly want this stylist to get in trouble and this is why I have not contacted management. I paid, I tipped, and I was going to go on my way, but after a few days and noticing that my bangs are kind of crooked I want to say something here. I had poor customer service. My appointment started late, I felt made fun of, I was talked out of what I wanted, I had two people cut my hair without any explanation, and I felt like I wasn't the sole focus of my appointment. I wanted to get vivid color done, I think my stylist is good at color from what I've seen, but I will not be going to her, because she can't listen to what I want and she won't do what I want. I'll be going to a stylist who can listen, make similar suggestions if a cut I choose won't work for me (because a basic bob is hardly a change or funky), and who is not going to make fun of me for liking my hair the way I like it. read more

I like ulta, always have, always will. Everyone who works here is very informative and polite. There's plenty of different options in everything. When there's a lint of people they are really good with moving along the lines quickly. I've never experienced any issues here, I'll continue to come when I need things! read more

Came here to get my hair washed and oh my, what a terrible experience. Some girls like to get mani pedis, I happen to like getting a scalp massage when I'm getting my hair washed. I paid for the basic package: wash and blow dry. I understand my stylist probably wanted to make my experience better by upgrading me to hot tools for free but he had me turned around the whole time so I couldn't see what he was doing. He sprayed a ton of product in my hair in between each time he ran a flat iron through my hair. When I finally turned around, I had Shirley temple ringlets all over. Mind you, I have tons of thick hair so I looked like a curly mushroom head. This was not what I wanted. At all. My hair felt so full of product from the stylist putting product before, during, in between and after the styling, it felt like I hadn't washed my hair in weeks. Waste of $35, an hour, and I had to go home and wash my hair again on my own. Totally pointless. What a waste. read more

I stopped by this location on my way home from work at about 2:30 in the afternoon, so it was definately not busy. There were about 6 or 7 girls working that I could see out on the floor and only about 2 customers in there besides myself. There was one girl at the front register twirling her hair as I entered. She didn't bother to greet me. I wandered the floor for a good 20 minutes looking at different products. (as I was there looking for a good moisturizer and some other skin care.) In that time, not one person asked if I needed help, if they could direct me somewhere, or answer questions. I was in the BareMinerals section, reading boxes. The girl working that area was talking to another associate as she was fixing her hair in the mirror. I kept looking over at them to see if they would come over to help me. Nope. I continued on through the higher end cosmetics with still no acknowledgement I was even there. Perhaps I was dressed wrong... after all I was wearing my work clothes (I work in a warehouse) so I didn't "scream money" to any of them. The customer service here stinks. I could have gone up to any of them, but it became a matter of "let's see how long I get ignored". With nothing better to do, they should have been looking to help anyone they could and make a sale. I became disgusted and walked out. I went to Macy's where they were friendly & the skin care counter manager herself helped me find what I needed with no pressure. I was prepared to spend the $ at Ulta, but they lost my business because they either hire the wrong type of person, or they don't imprint upon them what good customer service should be. read more

Ugh, is it just me, or is the quality of all the Ulta stores going down? I have always had success with the Benefit brow bar and was due for a touch up. I normally go to the Bolingbrook location, but due to a poor experience I had there a few months ago (see my previous reviews), I went to this Naperville location instead. There was only one employee working at the Benefit bar at the time, not unusual, so I waited. And waited. And waited. And waited some more. For 45 minutes while she did more gossiping than make-up or waxing with the two clients she was with. After 45 min, I got fed up and walked next door to do some other errands and would come back. An hour later, I came back and she was in a meeting... why schedule a meeting on the weekend, when you know it will be busy? I asked another associate if I could write my name in the walk-ins schedule for when the meeting was over, and she happily said there were no other appointments due and wrote me in right then. So she come back from her meeting, I'm standing less than 10 feet away..... and she helps two different customers first! What the F. So now I'm agitated and point out that I have already been waiting a long while, and she calls over another girl, who was already helping someone else. Great, so now you make me look like a needy jerk. The icing on top of the cake was when asked by the cashier how everything was, I said I was disappointed and explained why... only to be lectured on the importance of an appointment. Seriously? If I were here for the Salon or something, then yes fine. But I waited patiently for over an hour combined and this is the response I get? Ughhhh... The brow job she did was good, but I'm going to have to find a new, non-Ulta based place to go for waxing. So disappointed. read more

Went in for a eyebrow tint and waxing by Aracely. She did a phenomenal job. Completely changed my face and gave me great recommendations on products (vs. what I have been using). I had my eyebrows done somewhere else before and the outcome was completely different. Not only did Aracely put my arch in the right place but the wax itself was far less swollen and red afterwards. I would highly recommend her to anyone. read more

I would give this location ZERO stars if I was able to. Their customer service is absolutely horrendous and their employees don't have a clue as to how to run a register or communicate with customers! My cashier scanned a coupon but didn't realize it was never applied to my bill. I realized this once I got in the parking lot and went back in to get it resolved. They then told me I could not apply the coupon because one of the items I purchased was intelligible. Shouldn't she have realized that while she rung up my order? The cashier had a terrible attitude so I just returned everything. I'll go get my makeup else where from now on. read more

I had a horrible experience here I had my eyebrows waxed in March 2016 and the lady took off my skin! I was left with a hideous mark for days!! I made a complaint with benefit corporate and they told me to file a complaint with Ulta separately too (so I did..). Now we are May 2016 and I have had to reach out for a 3rd time to both businesses because NO ONE has contacted me in regards to this experience! Oh wait, unless I count the 1 time Ulta called a phone number and left a voicemail on a phone I don't check (not even sure how they got that number..) But only mentioned that after I reached back out to them in April... Needless to say I no longer go to benefit to get my brows done...After this I started going to Waxing the City, I shared my experience with them and the wonderful lady there tested my skin first and I left with little to no redness!! It was a great experience! read more

If you're in the market for a new skin therapist to take care of your waxing needs I HIGHLY recommend Rhiannon. I came to her as a walk in client and I was blown away by her friendly and professional demeanor. She listened to what I wanted in my brow services and asked great questions to clarify what I was looking for. I was very impressed with her attention to detail and so happy with how little pain I felt in the process. Can't wait for my next service! read more

Came in looking for an under the eye concealer, I work 50-60 hours a week and it was definitely starting to show. Katrina helped me find the right shade of the bare minerals bareskin complete coverage serum concealer. She also recommended the exuviance hydrating eye complex for a de-puffing eye gel. I bought both of them and I can't wait to see the long term effects of the eye gel. Very personal customer service, she really listened to my questions and concerns and told me how to apply it on my own. If you have skin care concerns- ask these girls for advice, they really know what they're doing! Great job!! read more

I have been seeing Suling for some time now & she is the best hair stylist I have used. She listens & provides great suggestions for your hair style & color read more

You can usually find the makeup you want but they are not always stocked up. I remember having a couple issues at the store, but they got resolved after some time. Some of staff members are very helpful, it's your luck if you get a staff member who is very helpful. read more

This Ulta is the worst I have been to as far as sales people, everyone has an attitude like they are too good to stop talking and help you! So weird, usually when you walk into an Ulta you get a chorus of "Can I help you find something?" The girl at the benefit counter is a wonder with brows tho, so I keep showing up. read more

The makeup consultants here are amazing! I went to a boutique to get my makeup done for my upcoming wedding and left it almost in tears. Ulta came to the rescue. Five minutes at the makeup counter and I was transformed from a gooey mess to a bride. Thank goodness for Ulta! read more

I'm a busy mom at 29 and I don't normally use beauty products. I went in for some advice on what product would clear up my skin a bit, however I was greeted in a halfhearted way and no one came over to ask if I needed help after TWENTY MINUTES of browsing!! There was NO line and I was looking in the same aisle the entire time. That should have sent up a flag that I NEEDED ASSISTANCE. There were SO many products (an entire row) dedicated to cleaning skin, and I had no idea where to even start. It would have been nice to have a helping hand, but alas. Time to take my business elsewhere. read more

Rude omg RUDE!!!! Absolutely no assistants on anything. No knowledge of products. Every time I walk in Sephora they are the kindest knowledgeable people I just happen to be in the Ulta beauty area so I'm leaving and going to Sephora. Also I don't believe this for second but the chick at Ulta told me that if I didn't give her my information because I was in a hurry . I was like no information needed I just wanna purchase my products and go and she said well we need your information I said well I don't wanna give you my information and she goes well you won't be able to return anything and I said not even with the receipt she said no we have to have your information so I left everything there on the counter about $500 worth of stuff and left. read more

Had the WORST experience with the salon. I have been an loyal customers for years and walked in for just a style and the lady was very rude and did not want to help me at all... very upset with the service I was given read more

Serves them right! I have been to many Ulta locations. This one is by far the worst I've experienced. This location is close to my work, so I was planning on getting a cut/style right after work. They opened at 10 AM. So I called them at 10:15 to give them some time to prep. The man who answered the phone is the reason why I will never be going to this salon ever. While scheduling my appointment, he kept sighing and sounding flustered. He asked if I had ever been to this salon before. I said that I had been to many others, just not this particular location yet....more sighs from him. Once he finally found an available time, he said, "Ok, just remember your time is 5 PM with Susie. Got that? You will need to remember because you will give her all of your contact info. I am just really behind right now. I have a few customers plus the phone is ringing off the hook." I laughed and said, "uh ok," and we hung up. He never got my name or number. Bad move buddy.... Since when was I not a customer? If you are currently dealing with a customer in the store, pick up the phone and ask if I can hold a moment. OR, if the store customer is bothering you while on the phone with me, say to the store customer "I'll be with you in a moment. I am helping another customer." Since apparently I was not a customer to him, I decided to take my salon business elsewhere. It turns out, the new stylist I found (at Mario Tricoci in Geneva, IL -- Andrea), is the best! So, it worked out for the better (for me anyways!). But serves them right. You treat your customers like dirt, and I will take my business elsewhere. I will even start buying my salon products from a different Ulta just to avoid the bad customer care I received. read more

Always so helpful with what ever you need and they have so much knowledge on all product, and the stylist in the salon are very good as well! read more

I'm not sure how some of these ladies reviewing are giving horrible reviews..i've been going to this location for several years. Since they opened up to be exact. I have never once had a bad experience. Recently tried the salon and had an awesome experience. And believe me, coming from me that means a lot because i'm super anal about my hair (like most women) and i have a lot of it too. I will definitely be making more appointments there for my hair. Very reasonably priced as well. Nothin' but thumbs up from me! read more

Stopped in on a Saturday night and this store was dead. Guess now I know why. On one side they have the high end cosmetics, and on the other lower end easy to find at drug store brand. Now on the high end side they had the makeup artist ready w/ brushes and such. On the other side, it's pretty much fend for yourself, which is fine I guess. It would be nice to at least have a question answered if need be. I also discovered they had organized the lower end cosmetics in sections like lips, eyes, ect. Not a fan. I found pretty much what I was looking for, but honestly this location is so picked through and disorganized. read more

Love getting my hair done by Shanna Andy brows with Morgan! Even when they're busy everyone here is super helpful and friendly (without being overbearing!) and the store is always organized! Love love love coming here! read more

I have been going to this Ulta for years. I am a salon customer (hair cut, coloring, facials, nails,etc). The new points program is outstanding, I go there for everything now instead of just a few designer hair/makeup items. I highly recommend. They are customer focused , salon well trained (there is a difference in hairdressers, ask for senior designers). read more

I just opened a Smashbox lipstick that I purchased in December from this store. I twist the tube up, and lo and behold it was USED. Believe the stories you're reading online - they are selling used products. I called the store (where the phone rang and rang for 8 minutes before I had to call the salon and be transferred to a sales associate) and the "manager" claimed it must have been a guest in store who tested it and put it back. That could be the case, but it's also plausible that sales associates are returning items and just putting them back on the shelf. Do yourself a favor and shop online exclusively. read more

If you go to this location make sure you ask to book with Leticia! Went in with a shade of orange hair came out a blonde!Thank you so much Leticia ! I'm in love with my color and cut see you in a couple of weeks ! read more

Very impressed with all of the friendly staff while I was shopping, but Karen at the register was AMAZING. I didn't know how to check my points and she was very kind to walk me through. Her customer service is truly outstanding. I definitely will be a regular at this location due to her! read more

Ulta offers a special pricing for first time eye lash extension customers. A friend highly recommended Riannan and I have to second their feedback. She did a great job and I have returned for fills twice. Not everyone does such a nice job and she genuinely cares that you are pleased and satisfied before you leave. I love how my eyes look thanks to Riannan! read more

Ive never had a problem here, everyone is so welcoming and so nice and helpful. Sometimes I go in here for drugstore products but I also buy my high end products here. I came in here maybe 2 days ago with my mom ams we had asked for help. I know a lot about makeup and everything but I wanted someone to recommend some pallets for my mom since she is new to it. I had asked this tall blonde lady for help and she looked bothered to me when I did. I asked her for a product that I was looking for and she just lead the way and walked away, I thought that was so rude of her. It looked like she didn't want to help us at all. After I still had questions but didn't even bother asking, I just looked at it by myself. This other costumer came in and the lady "who helped us" greater her and everything and asked her if she needed help and all this. Honestly she made us feel so uncomfortable that we just wanted to leave. She was also like giving us looks, like up and down. Its annoying and thats not the way to treat costumers. Usually I dont complain but this just really bothered my mom and I. Of course I went in there and got what I needed and when I was at checkout the lady was so nice. Im not going to stop coming here but yeah there was one little issue. read more