The employees that work here should either take courses in customer service or try a new career path. I've visited this location several times and the employees I have encountered have been less than pleasant to interact with. On one occasion, I had a question about a specific hair tool and I would ask the employee and she would look at me like I was bothering her and read off the description that I could also see...right in front of my face. Just say you don't know how to answer my question or ask another educated employee. More recently, I went for perfume and I asked an employee for help and she very quickly and rudely said she was helping another customer and I just have to wait. I understand how that works, but it is the way you speak to someone and the tone you use that makes all the difference. You are at your job, so speak accordingly and professionally. Ulta, do better and hire people who actually want to make their guests feel welcome and not like we are a bother. read more

This was my second hair appointment with Chelsie Foster, and once again she hit it out of the ballpark. I showed her a picture of what I wanted and when she finished, it was exactly the image I had in my mind. Her attention to detail is incredible. Chelsie is professional from start to finish. She explains what she's doing, gives great guidance, and somehow makes the whole experience feel effortless. And let me tell you -- her scalp massage is amazing! She's also very respectful of your time, which I truly appreciate. I highly recommend Chelsie. She's talented, consistent, and genuinely cares about delivering the look you want. I'll definitely be back. read more

The make up artist can make an old person like me look 10 years younger was so excited to get this treatment and then had my hair done ‍again was very pleased. They are priced like everyone else. read more

Have tried a different stylist every time I go and I always leave disappointed, a year ago I got my hairline bleached off. This last time I paid $100 for a haircut and I walked out and don't see a difference. I asked for layers starting at my shoulder because I like to do the "blowout" hairstyle and I can't find the layers. Also he sneaked in a blowout service that was an extra $21. Never asked me if it was okay to do the service, just told me he was going to do it. I said OK. read more

Ulta Beauty - Can someone please point out the layers?? - Cosmetics & Beauty Supply Near Me - New Braunfels, Texas

As soon as I walk in I was greeted by this lovely lady Nicole, she also helped me find exactly what I was looking for. We need more people like her in customer service! Give this girl a raise! read more

For a Mother's Day present, I decided I would bring my 89yo mother to Ulta for a makeover. Tessie helped my mother find a good foundation that matched her skin tone. She also did some brow work. She showed her how to apply bronzer. We did get the Dior foundation and let Tessie know I wanted to buy everything she used on my mom but it was way too expensive. Tessie brought an Elf brush ( less than $10) , minis of the benefit brow pencil and brow gel ($15 each) and a bronzer that was less than $10. She was very patient and helpful with my mother. She was so complimentary and made her feel so special. This young lady is the Best!!!! if you ever need a makeover or need to find different make up be sure to ask for her. I'm glad I was upfront and let her know that the high end cosmetics was too much to buy everything at once and she quickly had some lower end cosmetics lines that do the job just as well. She told my mom to be sure to come see her again if she needed new colors. My mom can't wait to go back read more

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Today I had such a great shopping experience. The representative Erin helped me so much and did it in such a lovely way. Thank you again

The assistance offered to older customers. I recently shopped at Ulta, which I go to first before possibly ordering online. I was browsing some newer foundations (some with more skin care ingredients. This wonderful young lady asked if she could help (which is a good thing). I advised her opinion , and she suggested Lancôme. Lancôme has been around almost forever. It's a high price point for the "age" related brand. It sort of offended me that was her choice. I know there are other newer brands that are quite good, even on more mature skin. She did her best, I suppose and was cordial. read more

This location has Chanel, Dior, and Lancôme items!! Love being able to get all my favorite perfume, makeup, and hair products in one place!!

Ulta Beauty is one of my happy places. I love all things beauty. With that being said, this particular location was incredibly overstocked on the cheaper makeup side. It was hard to move around certain parts of the store because products were in the way. I also noticed that someone's child, at least I hope it was a child, had made a mess out of lot of the eye shadow samples. Granted it was two days before Thanksgiving so perhaps they were getting ready for Black Friday. There was a lot of staff but they seemed to hover around the entrance and the registers. I had to go up to the register and ask for help in the fragrance area. It took a few minutes before someone finally came over. I assume this location had a lot of theft because it was strange to me to see the fragrances put up in locked cases. Like I said I love Ulta Beauty so unless they do something egregious, I'm going to recommend. However I got the impression the staff was there to just put inventory out and to stop shoplifting, not customer service. read more

A worker named Oscar helped me out! I couldn't find a certain brand & he was quick to show me & then even found me a matching lip liner!! Thank you for great service, will come back :) read more

Every employee was rude and really weird. I felt like I was being followed around the store. When checking out with my item, the woman in the front got mad I didn't want to put a phone number in and then proceeded to get mad I didn't want to give my email either. She said "have you never been here before" then told me I COULD NOT return a hair cream I bought without giving my phone number or email. I said okay fine. Will not be returning. Please review your camera footage from 4/26 to see who it was. Purchase was made at 8:11PM according to the receipt. read more

I wouldn't recommend going unless you are ready to be forced into making a ulta account. I was asked 10 times to give the cashier my first name and last name ASWELL as my phone number to open an account, even though I've profusely told the lady 15 times that I didn't want one. I understand wanting to open new accounts for new customers but when they say they don't want an account DONT FORCE IT. read more

Cashiers hungry to get a phone number and if you do not, they harass you to make you feel bad by calling the manager of the store, who condones the misbehavior of her cashiers then calls the security and create a drama lol! ... All because the immature cashiers starts trouble when they do not get what they want from any customers they single out ..They demonize like bullies to insult you if they are wrong and will not admit or apologize . Very unhelpful cashiers and management except for one guy Dominic ... Very bad management and security .. Bad bad bad business ethics ...They are truly and obviously RACIST .... read more

Seth is the man you want to visit if you need your wedding makeup done. Just look at my face! I never wear makeup and he put the perfect amount to make me feel beautiful but still myself. My appointment was finished around 11 am, and my face lasted wonderfully until midnight when the wedding was over! Here are some pics of me at my wedding And after. Thank you Seth! Even my mom said thank you lol read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - New Braunfels, Texas

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I had a wonderful experience when visiting the New Braunfels store on 7/30/2024. I found the managers and their staff to be very polite and helpful. In particular Jenna who went out of her way to help me find what I needed. I highly recommend this store to you for all of your beauty products! read more

I got my hair cut yesterday by Anastasia and she did an amazing job I love it! I got curtain bangs and layers and it turned out better than I expected! When I was waiting to be seen I shopped around the store and it has so many great products I really loved the service and I am thinking about getting a facial there next month! I loved the service so much I would recommend going to shop or get hair done to anyone! read more

Corporate most definitely needs to come into this location and help this store out. The employees are nothing but careless College Students who seem uninterested in their jobs and the customer service they should be providing. All of them are Insanely unprofessional and rude. The employees have no desire to help nor do they really know what they are doing. We have ordered a few items to be delivered at this store and they've told us it's not there, or told us someone else picked it up. What? We bought over $500 worth of items and weren't given the "free gift" that was promotional and they said there was nothing could do for us. There was nothing they could do for us but they offered to give us a refund? You really want to lose a customer and $500 because you're not willing to try or do something to remedy the situation? Please have Corporate come in, do a clean sweep, and train your employees. They definitely need to improve on their Customer Service and communication skills. Fragrances are never stocked and they tell people "Sorry, we don't have a tester because it's stolen". Okay? I'd like to purchase a fragrance. No sense of urgency or willingness to help. Just completely appalled at how run down this location has gotten due to poor management and careless college kids. Please do better. read more

I drove 50 minutes because i called and asked if something was in stock. they said they had two, i told them to put it on hold. i got here and it was a completely different item......... when i expressed a little bit of sadness she said "well this is where all our stuff would be if you want to look" i don't want to look that's why i called the store before i drove. i'm so upset and saddd read more

Tiffany kills it everytime. Always hard to find a stylist that can get the platinum color that I'm looking for and nail the hairstyle as well, but luckily I haven't had to look anywhere else since I found her. Tiffany has also given me priceless advice that has saved me from destroying my hair. I would recommend her to anyone and everyone. read more

Great service and hospitality. My wife was looking for a foundation that will not cause reaction with her sensitive skin. The staff was kind and the lady apply make up (older white lady) was very sweet and informative. We felt very welcomed and taken care of. Thank you and please commend her for her greatness! We appreciate yal! read more

Medical discrimination / They embarrassed me and my little girl by being confrontational and aggressive. I felt judged for my medical issue. They were beyond unprofessional. read more

Eden was the sweetest thing! helped us get my little brother his cologne when we thought it was out! instead of just leaving the issue thinking it was out she double checked even after we ended our conversation & found the right cologne just in the wrong spot!! So she told us after we continued looking that she did have it!! saved the day lol thank you for your great customer service read more

Dont know her name,But the lady with the god awful pink eyebrows and hair is very hostile and rude.A customer walked in who I guess she knew and she was quite literally talking crap about them then smiled at them right in front of me that's just one of the experiences I had with her in the 2 minutes I interacted with her,She NEEDS an attitude check. read more

I have been a long time ulta customer and I am very unimpressed with this location's customer service. Today I visited the store around 10am and they only had one person working the register, a girl with pink hair, and she was helping a customer with a problem that was taking a significant amount of time to rectify. That was fine. I waited patiently where the line starts. But then a lady walked between the pillars and cut in front of me and stood about two feet from the customer that was being helped. The pink haired girl helped her instead of me next even though she had seen me waiting all that time. So I walked to the benefit counter to ask if there was another person who could help me and explained that I had waited a long time and then a lady cut the line. The girl didn't say a word! Only shook her head! Absolutely terrible customer service skills! If there is no one available I expect to at least be told this in a professional manner and an apology for the person who allowed the customer to cut. I put my product down and walked away. They have it at CVS where I can at least use self checkout when employees drop the ball. read more

Worse ultra store ever. Salon always cancels or changed ms dates and times. Not only did they cancel but change the date and time without asking me as if I don't have a life and schedule of my own. Worse salon. On the store side the workers follow me around like im a thief like I literally am wearing pocketless pants and just a shirt and crocs. And they don't even ask if I need help just follow and try to be discreet but aren't. They should realize people have mental health issues. For me it's General anxiety and social anxiety so being followed and having them think im a thief that affects my entire day and mood! Rather drive to woodlands Ulta @ 1604 &281 and let Rosa cut and color my hair then drive half a mile to ulta near me! read more

Highly recommend going to see Dominic and only him. He helped me with my oily skin and boom I have found my match I am not shiny after a long day at work or going out!! Now for the employees there no thanks they don't help. read more

At register to pay for my items with my gift card from a graduation gift Cashier: "do you want to save a couple more dollars?" Me: "sure" Cashier: "can I have your driver license card?" Me: "sure" Cashier: "congratulations, you've been approved for a ULTA Rewards Credit Card" Me: " huh?? read more

Apparently these hair stylists don't know how to cut a kids hair. Made an appointment online, picked the stylist, picked the service which was a kids haircut. Came in on time for the appointment, checked in, waited 30 minutes for them to tell me that the stylist we scheduled wasn't able to cut my little boys hair. And I asked "well can another stylist do it?", which they responded with " None of the stylist here can cut a kids hair". So apparently they can do everything else but that and we waited 30 minutes for them to tell us that. Real professional. read more

Just an update. Melody is now at the Ulta salon in San Marcos. Not quite as close to me but still close enough and definitely worth it to keep going to her for my haircuts. read more

Dominic helped me find the perfect foundation & concealer for my skin type! He also shade-matched me wonderfully, which is a tall task considering I have a weird skin undertone. I've been (incorrectly) shade-matched several times before so I didn't have super high hopes, but Dominic found the PERFECT shade for me! read more

This location is awful. The testers are always empty or spilt every where and the employees are so rude they seemed annoyed to answer the littlest questions. I've stopped getting color matched here because the people working act like they would rather do anything else. Really sad but if you can go to a different location definitely do. read more

This store is normally a place I come and spend a lot of money on my hair products and face masks since every other place that carried them stopped so this is the only place I can get them. To say I had an awful experience is putting it lightly as I was trying to help another customer that had some questions about the products I use for my hair. Since I'm an associate at a clothing store I started answering her questions and telling her about a product I've used for years. I did not appreciate the hairdresser coming over and barging in on my conversation and basically telling me I didn't know at all what I was talking about since I have done my research on the product before I started using it. I would not recommend coming into the store if the hairdresser is on shift. read more

I needed a last minute cut and highlight between work trips but my usual hairstylist wasn't available. I booked with Melody which ended up being a wonderful experience--even better than my usual stylist! Melody was VERY knowledgeable about hair! She took care to cleanse my hair before highlighting so my hair would take the lightening better. She was very quick and efficient with my highlights. Instead of toning my hair in the bowl she brought me back to the chair and meticulously toned my hair. Honestly, I'm not sure what she did but it was different and I loved it. She gave me tips on how to best take care of my hair. She curled and styled it. Best haircut and experience I've ever had. If you're in need of a new stylist or a new look, go see Melody!! read more

Melody definitely knows what she is doing! The results were outstanding and produced one happy teen which speaks volumes! She continues to get compliments and we are happy to give all the credit to Melody at Creekside Ulta. See the pic read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - New Braunfels, Texas

I feel compelled to come here and write a review because there's so many negative ones on here. I had Seth as a hairstylist today and he did an amazing job on my hair, which is very fine and hard to style. I will definitively be coming back! read more

Wow! I am lost for words at what an amazing experience I had with Brenda doing my eyebrows. I have been getting waxed/threaded for years and they have been ruined a fair amount of times. I told her how I wanted thick well shaped brows and she KILLED IT! She took her time with me talking and explaining everything. The best part she was so gentle! I will never be going to anyone other Brenda again! read more

Hey ULTA Beauties...this is Melody, Elite Stylist for ULTA. I've transferred to the new ULTA in San Marcos. Please come see me there

Do better. I have been calling 10 times and still no one is picking up the phone. AND one of the cashiers didn't put a product in my bag THAT I PAID FOR so NOW I have to go OUT OF MY WAY to drive to Ulta to get my product. This is ridiculous. Do better!! And answer the damn phone! read more

Multiple time me and my family have been into this store and have not been helped but white customers have walked in and immediately got greeted and ask if they needed help. We really used to love this store but it's happened to many times read more