I wish I had called Leaf Filter instead or at least read past reviews. over $15.000 for the shoddy service. the gutters leak onto my porch at the connections and collect debris. I complained to the main office and they sent someone from Birmingham office. The young man blamed the metal roof for the debris, but the man who sold the project to me knew about the metal roof, but mentioned nothing about it being a problem. now I am more than $15,000 in debt, but no better off. Jean J. read more

Do not use Ultimate Gutter Guard by Southern. I have a $12,000.00 tub and enclosure that was poorly installed, incorrect water valve installed that only provides luke warm water and the tub stopper does not work! Poor customer service. Supposedly one service tech in the area. He was supposed to be at my home at 11:00 am but no show and no contact. I called the office to be told he is in Mt. Pleasant and can't help me until this afternoon. Office can't tell me why he wasn't here on time and why I wasn't contacted about delay. Company has NO concern about customer's time after getting paid!! Don't use these frauds! The "technician" called and apologized for "forgetting" my appointment! I asked how he could forget an appointment if he wrote his schedule down. No answer. Said he could probably be there between 2:00 and 3;30pm. Obviously the customers time is unimportant to this idiot. Manager called and I asked why his customers time was unimportant to them after they were paid. Unable to answer. He was unable to answer how his "technician" can forget appointments if they are scheduled. Promised my appointment was scheduled. Again, avoid these people. I'm now talking to the Augusta office and asking for a total refund and removal of all their crap. Their "Technician" just left. All he could fix was the stopper. He tried adjusting the temperature setting of the of the supply hand valve and can't make it as hot as before. Still luke warm. He used his calibrated hand to tell us the water is as hot as that coming out of the other shower and kitchen sink. I called him out on that because he has no thermometer other than his hand. He is supposed to get new cartridge. I think the entire valve is bad because he can't get it to open to the fully open position on the valve. This has been a soup sandwich from the beginning. I'm so done with these people. read more

2/22/18. We're back. We are having an addition added on to the house. In the back. Under the porch roof where the Gutter Guard issue originally took place. And the guys have uncovered a mess. Apparently, the water has back washed over the gutters, damaged the fascia, & affected the boarding under the shingles. I have a roofer coming at 3 for an estimate and then repairs that are necessary. I wish I had never, ever let Gutter Guard touch my house. It's been a FUBAR. Just one big mess. Promises, promises. They never came back after that last "repair." And no, I didn't follow up. I have to deal with a brain tumor & it's quirks so I put that first. And why, why, should the customer have to constantly compromise their lives when they have bought guarantee goods? As far as I am concerned, Gutter Guard's" Lifetime Warranty is a farce. I wouldn't recommend them to the North Koreans. read more

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We are completely satisfied with our new gutter system. These gutters were professionally installed and look great. No more climbing on the roof to clean gutters. Southern did everything they promised and more. After the installation the work area was clean and the old gutters taken away. It was a pleasure working with their representative Clay Gregory. He sold us a great product and was here after the work was done to make certain we were happy with new gutters. read more

We met with the salesman and we talked about the products we wanted we came to an agreement of what we wanted and the colors and all the details then the salesman called his boss Lance Carter and we talked with Lance and he proposed an offer that was affordable for us and we made the agreement they came and installed windows and gutters and both installers were very friendly and professional they even worked with our work schedule to get it done after having them installed which has been 9 months ago my gas company called and asked if there was a problem and I told them no that I had new windows installed and they laughed and said ok my gas bill was reduced tremendously they noticed it I'm totally satisfied with my purchase and with the way the Ultimate Gutter Guard done business and thanks to Lance Carter going the extra mile to make it happen thanks again Ultimate Gutter Guard read more

If you don't answer your phone they just don't show up, unreliable, cancelled 2 times. I guess they don't need the business!

I just need to know who owns this business.....I highly recommend another business besides this one. I have had nothing but problems ranging from the crappy customer service all the way to the quality of the product. As I look out my window now with the rain falling, I have rain coming out of the connectors of the downspouts. I have bent gutters...and I could go on and on but what good would it do....I have been taken for way too much money for this crappy product. read more

Issues have returned. More areas of soffit are coming loose, this time in front of the house. Called a few months back and was assured they would follow up. Still no sign of them. I would still recommend avoiding the company. read more

I recently had gutters installed, and they look pretty good. However, I have now multiple issues with my gutters and the Gutter Guard company that installed them. First, the installation crew left little screws all over the place: on my brand new deck, in my carport, and all over my driveway. The biggest issue is the poor performance of these state-of-the-art gutters. When it rains, water pours over the gutters on the entire side of my deck like my own personal waterfall. I was told that Ultimate Gutter Guard would prevent such overflow, which was the only reason I replaced my old gutters in the first place. Then, there was the issue with the check I wrote. The company contacted me and said my bank refused payment due to my sloppy signature. I wrote another check, and mailed it that day. Not that big of an issue, until I discovered that not only had I been charged a $12.00 return check fee, but my bank actually paid them with the original check. When I went to the Huntsville office to discuss the double payment and show them the "waterfall" pictures, the receptionist was very pleasant and immediately contacted their corporate finance contact to remedy that issue. I contacted my bank and discovered they had initially paid the check and then reversed the payment a couple of days later. When the receptionist asked if there was anything else she could do to help, I mentioned that my gutters were grossly overflowing when it rained. Another woman appeared from around the corner and condescendingly informed me that the shingles would have to be trimmed in order for their product to work correctly. Wait. What?! And then the woman asked what my profession was - implying I was stupid because I expected the gutter system to work immediately after it was installed. Why on earth would I ever agree to spend thousands of dollars on gutters that won't function properly unless I hire someone else to trim my shingles? Clearly, this is a fraudulently deceptive practice - one that warrants this woman's non sequitur response of trimming shingles. I will never do business with this company again. Should've read all the 1-star reviews before hiring this company. Now, I'm out thousands of dollars, AND my gutters still overflow. read more

I take back the bad things I said. They showed up an the installer trainer agreed that the installation was not up to par. He promised me that all of my complaints would be fixed and that if I wasn't satisfied, that he would make it right. read more

Upon thorough inspection of work done by The Ultimate Gutter Guard of Southern/ Greenville, I found numerous blatant oversights and overall inferior workmanship to which was highly paid for. From the beginning I feel I was misled! The salesperson led me to believe that the amount of siding necessary to install my thermal windows would be minimal. Therefore, I signed the addendum to the contract brought on a second (due to a mistake) visit by the salesperson. The installers removed extremely large pieces of siding and left them off(see photo). One piece of the siding was even bent and over lapped the windows (see photo). In addition, the installers took all the blinds down and didn't replace them! Upon further examination of their work, as least three of the six window seals show damage; as well as the mess they left behind, and my trampled flowers. Overall the workmanship of the company (in my opinion) is extremely poor. The company leaves much to be desired! I could not, in good conscious, recommend this company. read more

This Ultimate Gutter Guard is the worst company ever. Nothing worked like it was supposed to and I got to the point where I had them removed and put regular gutters back up and then had another company called outofthegutters.com from Scottsboro install a new type of system on my gutters. Now I'm happy and my gutters look good and work like they should. I do NOT recommend Ultimate Gutter Guard but I do recommend the local Scottsboro company. read more

Gutters were installed as promised. Installation crew was courteous and got the job done in one day. Seem to be working well.

Our experience with Gutter Guard was 2 years ago in 2015. We were looking to replace the gutters on our new home; as we had worries about the gutters not flowing right and damage to the wood behind. Our salesman was professional and worked well to explain everything to us. We were happy to learn that our wood was fine and did not need replacing. The crew got the work done quickly and cleaned up behind them. 2 years later we are still pleased with our gutters. We love the way the look on our home and peace of mind they give us during the fall, as we have large trees. read more

Terrible experience! My husband had heard the Gutter Guard gutters were excellent, and we also wanted vinyl/aluminum covering for the soffits and door frames. After a high pressure sales pitch, he agreed to the premium price, convincing himself that "you get what you pay for". Unfortunately, this was "too good to be true". Ultimate Gutter Guard did not deliver the trained, professional, and efficient service they promised. The job was scheduled for 3-4 days and it took 10 days to complete, with the production manager finishing the gutter work himself. Workers arrived late or not at all and our yard was a disaster. There was minor damage to the grass and landscaping and the final cleanup was not as thorough as we had been promised. We had to supervise the work, call the company with numerous concerns and point out installation discrepancies in an attempt to get what we were sold. We were repeatedly given false/conflicting statements by the salesman, general manger, production manager and workman. At our insistence, they agreed to give us a small discount to avoid a complaint with the BBB. We won't be filing a formal complaint, but we would never recommend Ultimate Gutter Guard of Huntsville. read more