Had a great experience at the Lakewood Branch today. Had a glitch in my account that was due to…read moreanother bank making a mistake when cashing the check. Jennifer and a supervisor whose name I didn't get spent a half hour straightening out the problem and they were totally patient and friendly and fixed the knotty problem for me. A+

Imagine using one of their shared branch ATMs at the end of the year and the ATM fails to give you…read morethe money so you go to the shared branch and they say contact WSECU. So I do and then they tell me that my money back in my account by the end of the day. So I called because of course it's not and it turns out I was lied to. But somehow that person will be able to keep their job, even though they "misinformed me" and it will now take about 10 days which will push us into next year to investigate whether or not I got that money. But by then my rent will already be doing the check will bounce and I'm sure they won't care about the eviction notice that follows. I do not recommend doing business with this credit union. I've been with them for over six years. And obviously, this isn't the only reason but it's the freshest one that I care to share with the audience.

I am extremely pleased with the CD rate - which frankly is the only reason I went in and opened an…read moreaccount a month ago. Being a Caucasian I am not their usual customer, but I was made to that they valued my business and was treated with good humor and a warmth and respect that reflected their cultural norm. (Okay, yes I'm a senior. Quite senior.)

From the owner: Serving the Lakewood area with local expertise, we at Bank of Hope are capable of meeting more of…read moreyour banking needs, offering a comprehensive list of commercial and consumer products and services - including small business lending, residential mortgage, credit cards, multifamily loans, equipment lease financing, foreign currency, among others. Stop by our branch to speak with our team of professionals today.

I've been with this bank for 15 years plus, they gave us a better deal and the bank my husband was…read morewith for about 30 years they told us we needed mortgage insurance when we did not. They financed our house at the best rate and the lowest cost we have never had a problem.

Poor customer service. The staff was rude about replacing my debit card and brushed me off to just…read moredo it online.

What an absolute shitshow! Two tellers and at least 4-6 other bank employees just sitting/standing…read morearound BS'ing. And 10-15 people waiting in line! Just ridiculous!

Do not bank at the Lakewood, WA Bank of America. Shaylene Miranda one of their so-called managers…read moreis terrible. She is extremely condesceding and disrespectful to everyone. I have spoken to several of my colleagues and all of them have left BOA for a local credit union after their personal experience at this branch and more specifically with Shaylene. When I described my encounter with her, they all laughed as they shared similar stories. I have been with BOA since 1997 and am a preferred client; however, the unprofessional manner in which I was dealt with has caused me to choose to bank elsewhere (directly across the street at WSECU. It is clear that BOA does not value its clients, nor does it care that their staff (Shaylene Miranda) treat people in such a callous, disdainful manner. Perhaps, when they continue to have clients pull their money, BOA will make the necessary changes. It is disheartening that this woman can get away with her brazen, contemptuous behaviors. DO BETTER BANK OF AMERICA . . . getting rid of Shaylene Miranda would be a good start!!!

In my experience this is the Worst branch ever. Wait time (for a human encounter) is ridiculous. In…read moreline for anything, and everything, except for the ATMs outside. They have the line barriers (roped off area corrals) that loop around like you'd see at Disneyland. Customer service reps are multitasking, for instance counting dollars while talking to you, and their friendliness is on par with some of the worst customer service I've experienced. It's always a wait, regardless of activity. I have yet to experience a pleasant transaction at this branch. The best they have to offer is ATMs outside.

The team is friendly, the atm outside is a little slow but gets the job done, and the drive thru…read moreoptions definitely help during rush times!

I have had chase bank since I was 18th are old, I'm 30 now. This bank has made me decide to change…read morebanks and leave chase. The atm and the drive through atm have been down for MONTHS!! I am not walking in every time. And I have to travel 20 minutes to go to the next nearest atm as the one inside Fred myers is down too!!

Went in to get some retirement pension papers notarized for free since we are a customer and we…read morehave been a customer since 1986. A young man named Mike said he could notarize papers, and then when he looked through our papers, he made all the excuses you can think of of why he was not comfortable notarizing even a single paper, He never asked to see our IDs just looked at the papers and had a cannot do attitude the whole way ! I left saying I will review this branch again and I do not like this branch. That's why I avoid it! Every time there's a problem. ! We left and drove immediately over to the Lakewood branch and had a very pleasant successful experience there and got our papers notarized which should have been the case at the Steilacom branch! Boo for Mike and the branch he works at Steilacoom KeyBank!

Terrible experience with this bank. $36/week for overdraft. That is not a misprint. I went into the…read morebank, was promised by teller that she & her mgr would review & c/b. Never did. Follow up phone call handled the same by male teller. Third call to branch manager, Michelle, who did not apologize or correct problem. Do Not Bank Here!!

This has been my bank for 30 years and I had never considered writing a review until I happened for…read moresome reason to notice Yelp reviews when I had to look up the actual address of this, my neighborhood bank. I also saw a bunch of negative reviews. Must be rival workers from another bank! This bank has been first rate, professional, and very personal in every way, whether dealing with folks at the main window, or securing a loan, or seeking advice, or making use of notary services. Friendly, warm, and very savvy in banking advice, employees like Javon and Michelle, and others, have gone out of their way to provide personal and professional service. An excellent branch of an excellent bank.

Beware! Bad Checks! I was given a refund on a Key Bank check…read moreand deposited in my bank. My bank pull the $ back out and told me the coding on the check was bad. It cost me $12 returned check fee.Key bank refused to refund my $12 and Key bank is the only bank that can cash their own check but they charge $7.50 . It's always some one else's mistake. But I still paid $19.50 to get my check cashed in the end.

I've had accounts with them here before and the staff is always friendly and quick to help. The…read morewait time is very quick and everyone is always friendly.

A shout out to the amazing staff at McChord AFB I was in…read moreneed of a notary this week and went to visit that branch Now keep in mind it wasn't just me sign my name etc and Sarah was incredibly helpful After 20 plus years banking with this CU I think it's only the second time ever I had to go to a branch I do all my banking on my phone Being in banking myself my whole career great customer service is very important to me and I definitely received it with that visit All 3 ladies were so much fun to visit with