I have seen Vu Bui and Sandy Nguyen, both are Home Mortgage Consultants. I will update and review…read morein details about each one of these 2 Home Mortgage Consultant. Keep in touch, and cheers.

I'm very pleased with BECU in general and this branch in particular. The staff is always so helpful…read moreand friendly. Even if I have to wait a minute or two for service, they always acknowledge me. If they can't find an answer for me immediately they take my number and really do call when they have it. For-profit banks have gone nuts with their fees, restriction and rules, so a credit union is such a breath of fresh air! I highly recommend this one.

Worked with thuan today and he went above and beyond ! Came in for a replacement card and left with…read moremore knowledge about my credit and personal loans. Helped me immensely!!

In my business I go to the bank often. This bank is hands down my favorite one I've ever done…read morebusiness with! They are dialed in with the business/ professional side and so friendly too. Always going the extra mile with a smile! I would highly recommend

One of the best locations!! I've been a member with timberland for more than two years , I am…read moreextremely satisfied. Every time I go into this location, All ladies are very greeting and welcoming. when entering all staff members are very kind and respectful towards costumers. Fast and reliable service!! I love how welcoming and warm their working environment is Thank You to all nice caring staff !!

Had an excellent experience with Ashnil today. I got a loan with Salal as a preferred lender when I…read morepurchased a hot tub but have never visited a branch before today. The branch was inviting and Ashnil immediately stood up when I entered to assist. He was very knowledgeable, efficient, and friendly. I recommend!

I've been with this bank for too long- they are awful- always have been- they make horrible…read moremistakes mixing accounts, they don't have personnell there (since when does banking stop when someone is "at lunch"?). You can't do international wires from here. Customer service is absolutely horrible - ineffectual and unapologetic. If I didn't have such complicated accounts - I would leave.

I absolutely love Wsecu. They have always had my back. When I got in some issues with capital one…read more somebody stole my identity and they were not working with me. So I called you guys and you took it upon themselves with me to call capital one and fix the situation. And they had no problem helping me solve other issues also. They have been like a family to me. I would recommend wsecu to anybody thanks guys for the last 15 years of your great support.

It took 10 days to get an auto finance. Their communication with one another is non-existent. They…read moredo not know how to use DocuSign. We sent our information over when requested (DL, proof of insurance, etc.) to the email that was given us. The next morning, they stated it wasn't received. We had to send it again. They blamed it on the tech dept saying they may have blocked it, which is strange because when sent yet again, to the same email address, they received it. Customer service is HORRIBLE. They gave me a down payment amount. I wrote out the check to have it ready when I arrived. Upon arrival they told me it was actually $989 MORE than what was stated that very morning. Linda Watkins was not knowledgeable about any of the communication that we'd had with other loan officers. We did the two DocuSigns that were sent to us, right in front of her. They were completed. She gave us the paperwork stating that or loan was completed. The next morning I received two voicemails stating that she did not receive the DocuSign documents that we'd completed AND submitted in front of her. She couldn't have figured this out when we were sitting in front of her? She gave us the paperwork stating our loan was completed. It WAS NOT. We had to call and speak with someone else on Saturday. He re-sent the DocuSign documents that she stated she'd sent AGAIN on Saturday morning, which we did not receive from her at all. We had to sign the DocuSign documents (again) on Saturday, which we sent to another loan officer whom we spoke to on the phone, because (of course) Linda Watkins was unavailable. He received them and took care of the situation. After ten days, I think it's completed, but honestly I'm still not sure. We'd planned on going through WSECU for our home loan. HAHAHA!!!! That's not happening! Save yourself some time. GO SOMEWHERE ELSE!!!! If zero stars were an option thats what I would give them!

I obtained a Pre-Approval over the phone for a notable car purchase (my third or fourth+ vehicle…read moreI've financed through Alaska?). Once I selected the vehicle I wanted I came to this AlaskaUSA branch in Safeway to finalize the paperwork. I had no reservation and showed up in the last couple hours of the business day. Branch Manager Christina F., was incredible! She welcomed me in and despite a busy schedule, began working on my loan ASAP. Financing a vehicle is stressful enough but she made the process enjoyable and painless! My iPhone was dying after using it all morning searching for the right car, sending documents to the dealer, preemptively snapping photos of the new ride, etc... I needed this to add insurance coverage, show documents to dealer, etc. so I was rightfully getting stressed (+ I didn't wanna buy a charger for $30 bucks from the store). Christina went out of her way to locate me a phone charger while I sat in the office! 100% excellent customer service (difficult to find nowadays). I will continue doing banking with AlaskaUSA and plan to do even more after this experience!

Payiently stood in line for 10 minutes at the Safeway branch. The next woman in the queue was told…read moreto return to the line and she'd be assisted in a moment. Then the teller grabbed her purse and took off, without another word. She was the only teller. We all looked at each other and asked if that really just happened. Then we left.

This branch has changed toward a small format / personal style bank. It's not for everyone that…read morejust wants to do the teller window thing but I appreciate the smaller business banking feel. The mangers at this location work to make it very welcoming and are very responsive to their customers needs. Thanks Pearl Street Key. I appreciate you.

I would give this place a half a star if I could the black lady in there give me the worst service…read morepossible I just walked in to pull off $200.00 off my prepaid debit card that had my name and last name she asked me for my ID so I gave it to her and she told me that my ID doesn't look like me when I pulled out more proof I even took off my hat to show her that it was me she was consistent and said it wasn't me I even asked her to go get someone else but she refused and that I can go to the ATM outside and she wasn't going to help me I'm so mad I'm going back tomorrow to set up a fucking account with them to just make a fucking point to the old black lady with the glasses sorry I didn't get her name if you don't bank with them don't go in

I banked with this bank from 2009-2025 (16 years). When I got a secured credit card through them in…read more2023 this bank's credit card department continually and consistently hurt my credit score EVERY THREE MONTHS by running hard credit checks on me without justification. I tried talking with them on the phone several times to resolve this, but the bank's credit card department refuses to talk with customers. It got so bad over a two year period that I ended up closing my bank account with them AFTER 16 YEARS and I switched to another bank, WHO TREATS ME A LOT BETTER. AVOID THIS BANK!!

This is by far on of the best banks I have ever banked with. The tellers are very professional and…read morealways greet you with a smile. There was even a time where I needed a lot of help and the store manager came out to help me and explain to me how to fix my issues. I will continue to use and recommend this bank to others.