Unsafe place to bank! This bank does not ensure its customers are safe by enforcing customers to…read morewear a mask. When it was called to the attention of the manager their response is "we are all adults". It clearly isn't concerned about its employees as well. Behind the plexiglass employees can be seen not wearing mask either. Now do you want to take money, coins or receipts from someone not wearing a mask and handling the items. I don't. Bank of America will be getting accounts we have had with US for over 30 years.

I have had nothing but great service at this US Bank location. From replacing a lost debit card to…read morestarting a new account, the staff have been helpful, articulate and capable.

I have had nothing but good experiences with this credit union office. I have a business checking &…read moresavings that I run as a nonprofit, and a personal checking and savings for everything else. This was my first credit union experience and it's all been good. I use computers but am not computer-savvy, and have needed a lot of help and used a lot of their time, and they have always been patient and helpful. I'm an aging Boomer, and the questions and requests with which I come to them deserve looks of exasperation, but there haven't been any; just patient helpfulness. It's also amazing how many services are free, compared to the two banks where I also have accounts. I'm planning to dump Wells Fargo because First US is so much better.

Don't waste your time with these clowns! Here's the story:…read more I needed a business account for my new California LLC. I went online and chatted with a representative before heading to the branch, as I wanted to be sure I had all the paperwork I needed to complete everything. You might have thought he would have mentioned you have to have an appointment to open an account. He did't, you do, so I wasted a half hour mountain drive from my home to go there for nothing, then another half hour mountain drive home on a Friday. The woman at the Auburn branch took my paperwork, said it would not be for nothing as everything would be set up for my new Monday appointment and she would let me know in advance if anything else was needed. I go back on Monday, (another hour long round trip mountain drive) only to be informed that because I do not have a physical office, they will not open a business account. I find this hard to believe, there are no end to number of businesses that do not need nor have physical offices, but two women insisted this is the case. Also neither of them had ever heard of such a "strange thing" as a registered agent, something every corporation is required to have. They almost acted like I was trying to pull some sort of scam. So I have a physical address filed with the state with my registered agent, I have a business PO Box mailing address, and I have a local physical personal residence address, but nope, not good enough, you MUST have an office. Honestly, if they are this incompetent and uninformed, maybe this was a blessing in disguise. You try to do the right thing and support smaller businesses, but sometimes it just does not pay. Meet me half way guys! HUGE waste of time and displays of incompetence.

I cant say enough about the customer service at the grass valley branch, they are so thoughtful…read moreand professional .I received an equity line from banner and it was very easy to get and very useful. I have recommended them to my friends and they have all been very happy .Give them a call.

Always very helpful and good customer service. They seem to…read morecare and they are rated #1 in Forbes mag.

What a great place! The tellers here are so friendly. I love going to a girl named Breanne. She is…read morealways so helpful and always has a smile on her face! :- ) Tell her Jack and Katie sent you!

Maggie & her entire team gave us OUTSTANDING personal attention & were over-the-top helpful to us!…read more They spent unhurried time listening to our questions & explaining policies, benefits of bundling various ins, & responding to our questions whenever we called..... There aren't enough superlatives to adequately convey just how professional, friendly, & effective their assistance was to us!! You won't be disappointed!

I just love this insurance company ( and I've never been able to say THAT before!!)…read moreEvery single person who works there is helpful, kind, friendly and will try to save you some dough!! The best service I've ever received from an insurance company. Always a live person to answer the phone, everyone there works together on your account so you can ask all of them questions and the best part is that if you have to deal with loan companies, other car insurance or home insurance companies, Maggie C. and all the wonderful employees there will make the phone calls for you, do the faxing, write the letters that are so confusing to get done yourself. They are soooooo accommodating!! I have all my coverage with them (Home, Fire, Auto, Renter's insurance) One of the main reason's I switched over was because no other insurance company would handle our Fire coverage for our area, but Farmer's would!!! So I dropped all my other insurance and switched to Farmer's!!! This office is the best!!!

This Bank is now called PNC.. I wanted to commend two…read moreemployees. My first is Mackenzie, who was my first contact. She should be the example every business Customer Service employee. I was in Customer Service my whole career, and felt my first impression, which is usually says it all, was WOW! Then Christy, the manager stepped up, to thank me for mentioning Mackenzie, she too, had a very positive first impression. While I know someone's not going to go to PNC and open an account, I just felt they needed to be mentioned.. Thank you Christy and Mackenzie, until we meet again

This is the worst most pathetic excuse for a financial institution ever…read more Several years ago we were assigned a car loan with this sorry excuse for a bank. My preceding car loans all paid early or on time with NO LATES. When we obtained our most recent car loan it was nothing but aggravation. Literally every other week my wife was in the branch trying to get them to credit our account for the payments they received. The phone number for them makes it nearly impossible to speak with a human and if you do, you'll be transferred where you'll wait to be hung up on or transferred and dropped. We also were told that they didn't offer autopay, so we had to go, pay the bank and then we had to keep following up so they wouldn't let the payment float in their system without applying it to our account. It appears that this is a common occurrence with this bank on balance and transfers also. We also had an awesome teller assisting us who actually gave us her personal cell number because they were so f'ed up and had difficulty with CS leaving us on hold forever while they tried to sell another CD. One time my wife went into the branch and the gal said she had even gotten us autopay. All good, that seemed to square it all away, everything was good and up to date. Finally. A few years later we had no contact with them, no notices, a few "take advantage of this rate" fliers and then we walked out to a parking spot where our car used to be. No notifications nothing, in a state of shock we called to check our account and the proceeding payment for the month prior was posted the balance all good. We called the police and they were going to send someone because we reported it stolen. A little while later the police called back to inform us that it was repoed. The officer said that the bank had 48 hrs to inform us why it was repoed (payments were current with autopay, registration and insurance all in good standing) it has now been 8 days with no word from the bank. However we have been notified by them that we called and canceled our autopay for September. Neither have we called to cancel autopay an action they've taken and are not claiming. Not the repo company, bank or anyone has contacted us either in regards to the vehicle. If you want to have an excruciatingly aggravating relationship with an incompetent bank. One that will keep you busy fixing all of their mistakes while frustrating you with their inability to respond to the simplest issues and straining relationships with all the incompetence of centralized decision makers.., have at it. I'm going to most likely seek legal representation because there was no reason whatsoever for them to steal our vehicle while we were fulfilling the terms of the contract. BTW, the highest rating except for this one person review I've seen is 1.5. Right now, that seems generous. The ONLY REASON WHY I SCORE THEM SO HIGH WITH ONE STAR, ITS A AUTOMATIC ONE STAR RATING TO LEAVE A REVIEW.