I have shopped there for 10 yrs, bought many a Hobo purses & wallets, and Merrell & Taos shoes…read more I've been invited to their priority customer private sales. I was there today to find a matching wallet & purse. I took a wallet over to see if it matched. I put the wallet down by the purse, decided to think about it and made one more loop around the store before exiting. I got half way across the parking lot when an employee came hoofing across the parking lot and accused me of stealing the wallet - I told him it was by the matching purse and went back in the store to show him. He didn't apologize, not at all. I was humiliated and will never ever go back. I've shopped local for years to support this store, but I can order on line just as easy, and will.

Awesome service. Fast and prompt. Ordering was quick abd painless. Definitely will be my place…read moreto purchase shoes and socks.

I'm a long time card carrying customer of Shoe Carnival and I don't usually give reviews good…read moreor bad. But I had such a bad experience trying to return some socks at the Ankeny store I was mad enough to leave a review. The check who waited on me,I wish I had thought to get her name, was rude and condescending to me right from the start. When she heard I was making a return she seemed to have it already decided not to accept it. We're talking $20 socks with a receipt and the original pkg. I left the store so disgusted I vowed to cut up my card and do my future shopping elsewhere. Now for the flip side of this. I decided one clerk would not have won this and decided to try a different location. I went to the Merle Hay Mall location and got the pleasant customer experience I'm used to getting at SC. I wish I had got her name also. She was pleasant and efficient and I was in and out in less time than at the Ankeny store and actually got something accomplished. So 5 stars for the Merle Hay store zero stars for Ankeny. I have decided to keep my card and just avoid Ankeny SC. Thanks for letting me vent. I guess I had to give it 1 star but that isn't my opinion

I came here a couple of times to help my fiance purchase a few kid shoes for their birthday…read morepresents. They have a descent selection of shoes and the prices are very good. If you are looking for top of the line shoes, this is not the store for you. This is more of a casual shoe store with great prices. Would come back again for shoe present purchases.

I don't really enjoy the concept of an outdoors mall. Where you're outside most of the time. In…read moreIowa where we have all the seasons all the time. I do not recommend. Also I noticed the pricing here isn't as good as the one in Williamsburg or literally anywhere else.

Exceeded my initial expectations, as it is a well-laid out collection of quality stores and…read moreproducts at good prices in a nice environment. Parking was easy, and the outdoor element of the mall was never a problem on a blustery day. They have most of the brand names, and their pricing is good. I was impressed with the quality of the products offered. Their snack and food court was better than expected too. There are plenty of places to sit and relax too.

My boyfriend has been looking for Birkenstock's for awhile now. They had a horrible selection for…read moremen's Birkenstock sandals compared to women's. We left pretty quickly.

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