Avoid Ralph at All Costs - Incompetent and Dishonest…read more I'm writing this from the courthouse where I've just filed a lawsuit against Ralph. That alone should tell you everything you need to know. I brought my father's watch to Ralph for a simple gasket replacement. It's a diving watch he wore while serving in the military, and I'm heading to Ukraine to serve myself--I wanted to wear the watch in his honor. I chose Ralph because of the many glowing reviews online. Big mistake. The first red flag was the overwhelming smell of marijuana in his shop. I dismissed it at the time, thinking maybe it helped him focus on delicate work. I couldn't have been more wrong. When I first brought the watch in, it was functioning well--just running about a minute slow each day. All I asked was for Ralph to replace two gaskets. We agreed on $200, which was all I could afford as I won't be working for the next six months during service in Ukraine. For such a basic job, it was a fair price. A day later, I called to ask if he could look into the cost of a new crystal. After not hearing back for a couple of days, I followed up--only to be told he had already replaced the crystal for $150 without my consent. When I told him I wouldn't have agreed to that, he flew into a rage, yelling about how he wasn't making enough on the job. It became clear to me he may have serious issues, possibly substance-related. When I finally went to pick up the watch, the bezel no longer turned. Ralph claimed I had damaged it myself, which I hadn't. Then I noticed the self-winding mechanism wasn't working. He insisted it was fine, despite clear evidence to the contrary. It was rubbing against the back plate. I stormed out taking my watch, but later returned, hoping he would take responsibility. After more yelling and resistance, he begrudgingly agreed to take another look. Weeks passed. My departure date for Ukraine got closer. Today, 2 days day before I leave, Ralph texts to say the watch is ready. I go in--and unbelievably, it's in worse condition than before. The winding mechanism is not working as it should. The bezel now turns, but it could easily be roomed with a thumbnail. I walked out refusing to pay. This time, he followed me outside, becoming aggressive. I told him I would see him in court. Later that day, I went to another, far more competent watch repair professional. He opened the case and immediately found the issue: the movement wasn't seated properly, and the retaining ring was missing. I know that was there when I gave it to him because I open the watch myself to see what gaskets were needed. Without it, the entire mechanism is unstable. If a replacement can be found, the watch might be salvageable. But it's an older model, and chances are slim. This isn't just a watch--it's a deeply sentimental piece of my family's history. And it's also quite valuable. Ralph, if you're reading this: You know exactly what happened. That retaining ring didn't vanish on its own. It's either still in your shop or you carelessly threw it away. I don't forget things like this, and I'm not letting it go. Ever. To anyone considering trusting him with something valuable: Don't. The reviews are misleading. My experience was a disaster, and now I'm left with a broken watch and a legal battle just days before leaving. Also, take a moment to read the negative reviews--those are the accurate ones. Many people have had experiences similar to mine. And look at his responses: full of excuses, never accountability. He clearly lacks the ability to take personal responsibility. Pathetic. Take a look at the photo I've attached. You can see at nine and 10 o'clock the space between the watch face and the case itself.

I dropped off my Panerai and Omega for polishing on Thursday and received a call on Monday that…read morethey were ready for pickup. Both watches were restored to mint condition-- the Omega had significant scratches and the Panerai had a ding, all of which were flawlessly repaired (check attached pictures). Excellent service at a reasonable price. Highly recommended.

Concord Jewelers is a gem of a store and a real find. Tony, the owner, has always been courteous,…read morehonest. professional, and an expert craftsman. For thirty years, I have brought in rings, watches, and earrings that needed repair. Invariably Tony has given me an honest price. One example: a ring I owned needed to be resized. One jewelry store in my neighborhood quoted a price of $250.00! Tony sized the ring for $65.00. In an age when scamming, cheating, and lying seems to be more the norm than the exception, you can always count on Concord Jewelers: you will be given a fair price and will receive a superlative product. As one reviewer stated, Concord Jewelers is "awesome." Cecelia S.

I have been a customer at Concord Jewelers since 2011. Tony and Jerry are the BEST!…read more They are kind, honest, extremely knowledgeable and reasonably priced. No project is too small or too big. Examples: Replacing battery watches. Whenever I have a battery replaced, Jerry will replace it and say, "no charge, you have lifetime coverage." They mark the inside of the watch that tells them I had purchased a lifetime plan. Of course I don't remember which watches I had done that on. It was over 10 years ago. They are so honest! They have repaired many pieces of my costume jewelry. They have absolutely no value. They do the job as though they were worth millions. I did not know what to do with an old ring that was valuable, but had no use for it. After discussing options with Tony, he transformed it into a beautiful pair of earrings that I wear all the time. I asked Tony to restore a vintage watch that belonged to my grandmother. It was not a simple procedure. It took many months. I was hoping to have it by Christmas, to give to my mom. But it wasn't ready. Although I was disappointed, Tony communicated with me each step of the way. He needed to send the watch out to one of his watchmakers as he could not perform the task in house. He was dependent upon their expertise and their timetable. He would call me every so often to update me on the progress. Although I was frustrated, I understood and appreciated his updates. At one point, he called to tell me that the watch was just about ready. However, he was not satisfied with the final product and asked the watchmaker to redo or alter something. When I finally received the watch, I was astounded by the exquisiteness of the final product. I gave it to my mom on Valentine's Day. She cried at the beauty of her mother's watch. I asked Tony to restore a vintage ring for me. The stone needed to be replaced and updated. A real stone would have cost many thousands of dollars. I then asked about my other options. We discussed imitations, quality and price. I was hoping to have it by my mother's birthday in a few weeks. I gave him a dollar amount that I was willing to spend. He called 10 days later and said my ring was ready for pick up. When I saw the ring, I was blown away. He reviewed the process he went through, finding exactly what I wanted. The cost was 1/3 the price I was willing to spend. Amazing! If you are looking for a jeweler that takes the time and patience to fully understand what it is you want, is trustworthy and does impeccable work...go to CONCORD JEWELERS!

Very quick and helpful service for a shoe emergency! Would recommend for anyone in a pinch!read more

The guy who answers the phone is very rude! I will not becoming here to get my items repaired.read more

TLDR Great selection, fantastic prices, and exceptional service--highly recommend!…read more This jewelry store is a true hidden gem! I felt welcomed the moment I walked in. The staff is so knowledgeable, taking time to understand what I was looking for and offering helpful suggestions without being pushy. They have a huge selection, with pieces for all styles and budgets. One of the best things about this store is the prices! I was amazed at the quality and beauty of the jewelry at such reasonable prices. You really get incredible value here without sacrificing style or quality. If you're looking for high-quality jewelry, fantastic prices, and customer service that truly cares, this is the place to go!

I brought engagement ring for cleaning. The jeweler told me I needed new tips and prong I don't…read morewanna send them a picture of my ring. Should I send a picture on it before I lose the diamond. they fixed and ring like it was brand new. I highly recommend this jeweler..

From start to finish, the customer care experience at Quick Jewelry Repairs was first rate!…read more The enamel repair ion my ring is perfect! This company has earned my respect and future business!

I've used QJR before, so I returned to have additional pieces repaired. I scheduled an appointment,…read moreso my arrival was no surprise. The young lady who did the intake knew so little about jewelry repair, and didn't ask the proper questions. I was also told that I had to have a customized piece for an earring replacement. This was after I mentioned that any sort of replacement piece would do. I left QJR with all my jewelry, deciding to go somewhere else. I did go somewhere else, and for now, I can tell you the other jeweler replaced my missing earring piece for free! (As it should be, the replacement piece is probably worth .10 cents wholesale). If the owner is reading these comments, please train your staff. I had business to give you and walked out.

Outstanding locally convenient jewelry store with a staff that has generations in this industry…read more This experience comes through with huge discounts as comparing the same items to other jewelers near and far! High credibility is a virtue in thus business so you feel like you got what you wanted with the best price and future customer service. No frills just great selections for every need and occasion. For men and women alike! Lifetime Jewelers!!!

HORRIBLE EXPERIENCE! Don't come here. Incredibly rude and prejudiced owner--a man. My mom simply…read morewalked in asking if he can do certain services on her jewelry in a very normal way, and he immidietely starts saying how it won't be free (no shit) my mom kept saying she doesnt expect it to be free lol, after that, because of my moms appearence, he just said out of nowhere, you should go get it done in India. (Wtf?) my mom said why would i get it done in india? He replied: "because u r Indian. U can get it done cheaply there". (We are not Indian) and kept saying how he is from Iran. (Congrats?) instead of losing it on this clown my mom just walked out. Does this guy only deal with white people and is only nice to them based off all the good reviews this place has? Idk but a solid L for Iran man.

Great doing business with Jeff. Fair offer would recommend to everyone looking to buy or sell.read more

Extremely pleasant staff with upfront pricing on their items. I came here for watch battery…read morereplacements and was very pleased with the service and the reasonable rate of $10/watch.

I have been a patron of this business for many years and I can't say enough good things about it…read more Andy and the staff are great at helping you to find exactly what you're looking for whether it's a piece for yourself or a special gift. The pieces are very unique and really beautiful and the prices are reasonable. In addition, Andy has made several custom pieces for me through the years and they all came out perfectly. The customer service here is absolutely top shelf! I highly recommend this business.

Amazing Jewelry store! The owner and staff go above and beyond to help you offering you their…read moreundivided attention. Great selection and reasonable pricing. Highly recommend

Master professionalism. Customer satisfied for more than 15 years. John belong to a watch masters…read morefamily. I do recommend him with the hope that everybody win. John viene de una familia de finos relojeros,si usted decide confiar en el habrá hecho una decisión que recordará para siempre.

Based on a recommendation from a friend, I had my vintage Hamilton watch from the 1930s serviced by…read moreJohn. He did excellent job repairing / servicing my watch, and it's keeping great time. I am a collector of vintage watches, and I will be using him again when one of my watches needs servicing. Additionally, he had some interesting vintage watches for sale - Rolex, Blancpain, Gruen, etc.