We utilized Blackberry twice on a recent trip 1) from Heathrow to Southampton hotel for overnight…read morestay; then 2) Southampton cruise terminal back to London proper. We were group of four with large size luggage. Both quotes & bookings are done via email. Once you receive a quote and are ready to pay there are several payment options offered. I used PayPal. Both pickups were easy. On day of pickup at LHR I got a text alert from Blackberry & the driver regarding where the car was and estimated arrival time. The driver met us at the suggested meeting place at LHR on time. Ditto Southampton cruise terminal pickup with a drop off at our London hotel. I'd booked with Blackberry if I'm ever in London again.

The driver didn't show. They had no idea until I contacted them from Heathrow. It took forever…read morewaiting to get a replacement driver. No offer of discount.

The thing about a cab company aside from it's competitive price it how it's staff behave to the…read moreclients who pay for their service. It's unfortunate that this is as a result of my one experience but I and my friends were truly appalled at just how rude our driver could be. Absolutely appalling! If you're in East London and want a cheap reliable car then look for Cannon car.

Probably the best mini-cab service in the area. A Friendly, Reliable and Affordable Service.read more

I don't know anything about these guys - I'm sure they're great. But don't use Capital Van and Car…read moreHire in West Hampstead - they're a bunch of crooks

I live down the road from MC Cars, and being one of the only car hires in the area, have…read moreunfortunately had to use this on several occasions. I have never gotten great service from them, but for me what makes this a 1-star company is the lack of directional knowledge of the drivers. This is the key area for a car hire company, and one on which they fail miserably. Drivers consistently do not know the best ways to get to your destination, even local ones. Most egregiously, on a simple trip from Hackney Road to King's Cross, the driver went all the way up to Highbury & Islington, only to cut back down to Pentonville Road, making what should have been a 5-10 minute journey 15-20 minutes. Indeed, we were running so far behind we had to get out and run to the station to make our train, and they still docked us £12! Word to the wise: download and use Uber, or hail a black cab. At least they know where they're going.