Our experience with UniFirst has been extremely disappointing and frustrating from start to finish. Despite promises of reliable, high-quality service, the company consistently failed to meet even basic expectations. Uniforms were regularly returned in fewer numbers than what we sent out for cleaning, leaving our staff without proper work attire for weeks at a time. This caused significant disruption to our operations and demonstrated a clear lack of accountability and service quality on UniFirst's part. When we attempted to terminate the contract due to their ongoing service failures, UniFirst claimed that we had not followed the "correct" cancellation process. Despite making repeated efforts to communicate our intent to end the relationship, they insisted that we had to send a certified letter to a specific address and person named in the contract--details that were neither clearly communicated nor reasonable under the circumstances. This situation underscores a cautionary tale for anyone considering doing business with UniFirst: review every contract term with extreme care, and be prepared for disappointing service and rigid enforcement of technicalities over fairness or performance. We would not recommend UniFirst to any organization that values reliability, professionalism, or accountability. read more