Dr. Scott Polster is my PCP. You won't find another doctor that is more thorough and caring as…read morehim. He has taken care of me and my husband for many years. When you have a scheduled physical, Dr. Polster has done his homework the night before and will have all his paperwork and questions buttoned up before you walk in the door. I also like that he tries his best to keep your appointments on time. Dawn A Hickory NC

I have been seeing Dr. Glenn for over 25 years. He is knowledgeable and always takes time to…read morediscuss issues and concerns. I never feel that he is rushing to get to another patient. The practice even has a doctor on premise on Saturdays. The rare occasions that Dr. Glenn was not in the office I had other doctors in the practice take care of me and were quite good. The nursing staff is also very personable and caring.

I love this office! I have been a patient of Dr. Shane Summers on and off since I was 12 years old,…read morefast forward 15 or so years and now a mother myself..I've never had a bad word to say about him! He has listened when I had an issue, he offered many different options when I asked about stopping smoking, weight loss, anxiety etc. He has never pushed any kind of medication on me, he has however went above what many other doctors in this area are willing to, he does blood work, he does exams, he does research, if you are a drug seeking addict and lie to the administration about your pill count that unfortunately is YOUR problem to overcome, you can't blame a doctor for taking your word on pain, when last I checked there is no test to prove if someone is in pain or telling the truth about the extent of said pain. Dr. Summers and his staff are amazing and I have never had a bad experience there! Love them!!

I am a physician, and Dr. DeSantis has been the doctor for myself and my family for 22 years, since…read moreback when he was part of Hickory Family Practice. We have all also seen his first PA, Joel Kunze, over the years. I have nothing but great things to say about the quality and availability of the care we have all received over the years. Dr. D is like family to us. We love his office staff, and that he has his own blood draw and X-ray staff when needed.

I've seen Dr. Desantis since he was at Hickory Family Practice (at least 20 years) and he's an…read moreamazing doctor. I recently had an appointment with Morgan (their newest PA) as well and she's great. She listened to my concerns and talked thru my options. I feel very comfortable seeing Morgan and Joel (the other PA) when Dr. Desantis isn't available. I recommend Desantis Family Practice to anyone looking for a new primary care physician.

The reception here is polite and professional. They always answer any questions I have about my…read moreinsurance benefits. The nurses always answer any questions I have about the service they provide. The doctor I currently see is Dr. Hemby and she is a good doctor. I feel like I can easily talk to her and tell her any problems I am having. I have seen other doctors here as well when she is not available and they are all very nice as well. I recommend this doctors office. I have not had any issues being a patient at this office.

I liked my physician but the rest was a mess. They would schedule you for labs but when you went in…read morethe lab in the office had no record of the order. The scheduled me for consultants which I had specifically declined. If you are late for appoints or miss you are in danger of being fired from the practice.

Everyone was professional, helpful, caring. The staff was attentive and polite. I was very pleased…read morewith my 1st visit. I plan to continue with this practice.

Patients should not have to compete for an appointment! My husband uses hearing aids. He is have…read moreproblems with sore ears and dried flaky skin. He call the practice to get an appointment only to be told" we're full today, call tomorrow morning at 8am to try and get a same day appointment " Why couldn't he simply make an appointment? Health care shouldn't be hard.

I don't feel, think or believe the counselor i met with, I…read morewill not mention her name unless I'm asked, does not have the experience to care for someone like myself. I don't think I'm very complicated. One of her "suggestions" is to communicate with my PCP for experimenting with dosages of Ketamine. Really? Experiment with horse tranquilizer. REALLY???

They required masks while waiting, even though I stated I had medical exemption. They said I need…read moreto wait in the conference room. Every time I went in for other appts, there is at least one person not wearing a mask in the waiting room. Seems maybe they pick and choose who wears a mask.

Well, I am always honest in my reviews. Unfortunately, I have to admit I am not a big fan of the…read morepractice as a whole. Most of the front desk people are rude and act like patients are an interruption of their work rather than the reason for it. Some other staff aren't much better. Most of the time at other offices/practices (such as specialists) I, as a patient, I feel like a number when there rather than a person... a person who really matters to the doctor; perhaps better said, I feel like my overall health and my healthcare concerns really matter to Dr. Hamilton-Brandon. Dr. Hamilton-Brandon is compassionate, caring, kind, and very smart with treatment(s) and her practice of medicine is the best healthcare I have ever had. Unfortunately, I can't say much positive about the practice as a whole, but I certainly do think the best assets are the physicians, and for me, Dr. Hamilton-Brandon is at the top of that list. I have also seen another physician a few times at Northeast when my physician has been out of town. I also was provided excellent care and treatment. Sometimes it's the little things that make the a difference. When I saw the other provider while Dr. Hamilton-Brandon was away, She found time to call and check on me to see how my injury was since she wasn't there when I needed treatment. Forrest Gump said "life is like a box of chocolates, you never know what you're going to get." Unfortunately the same can be said for the medical office assistants/nurses and other non-provider staff there...I call it "nursing roulette." Lately, I never know who is going to call me back and take me to the examination room, but I know the care from my provider will always be excellent. Some people complain about wait times at a doctor's offices; however, these are some of the same people who will demand to be seen [worked in] on a day when they are sick! I wonder how a doctor could be running behind schedule. I am amazed that people willingly and without complaint stand in line for hours to get the latest iPhone, iPad, or other similar gadgets. People will stand in line for a new movie on the night it premieres, or to get a great seat at a concert. In my opinion, good quality healthcare from a caring, compassionate provider is worth the wait. To be honest, it's sad to say, but there are very few doctors like Dr. Hamilton-Brandon left. My insurance company sometimes seems to have more power than my physician. I have read articles that report hospital employed physicians seem to be under seemingly impossible goals (aka: quotas) to get patients in and out the door spending a disproportionate amount of time on minutia which saddens me. I read an article a while back that discussed many hospital-employed physicians have or very little (if any) input to who is on their team. A physicians input should be a deciding factor when choosing a "right hand" person such as a nurse or medical office assistant. I couldn't imagine having my assistant or secretary chosen for me. [Disclaimer: I am not aware if this is the case with Catawba Valley Medical Center]. To summarize, If you have a physician like Dr. Hamilton-Brandon I would encourage you at some point in your next visit to let him/her know just how much you appreciate them. If you don't have a provider like mine, get an appointment with her or find a primary care physician like her (which, in my opinion, will require a great deal of prayer or a great deal of luck, likely both) before it's too late. I Patient-centered focused care and bedside manner is quickly being devoured by the incestuous beasts of insurance companies share prices and hospital's bottom line. This is making the new face healthcare "profit-centered" rather than "patient-centered".

Northeast family practice poor front staff hung up on three times called for over a hour no one can…read morepickup a phone staff very very rude i am threw with this place

I was disapponted to see MY DAD mistreated on a billing issue with the guy that looks like the…read moreDoorman and Wizard in The Wizard of Oz. The amount is not the point, but 15 bucks and they tried to suddenly say a charge from 2007. Yeah Right!! Yet been going back to this practice since August and this bill just magically appear and when MY DAD had excellent insurance with MDI. Just strange...... The man was just rude that handled billing. Of course I am no saint and I did rake him over the coals. Just imagine 15 bucks x 300 patients= 4,500 bucks extra for the practice. Not saying that happens, but we ALL know it does happen, and medical costs are already high enough. *** PS. The girl at the desk that just went to Cherokee Saturday was so kind, and fun especially having to put up with me, 05-20-19- Chris