I have no problems with this facility. I have visited it many times, and highly respect the nurses…read morethat work there. It borderlines a nursing home and mental health facility, with most residents being older than 40. Sunset accepts a myriad of people, with almost any kind of health or mental disorder. It accepts people that a lot of other Homes don't, which makes it a place all it's own. I would highly reccommend checking out this facility if you or a loved one who can't take care of themselves needs a Home to go to.

The owners are really caring about the needs of their clients. The people are so friendly and…read moreprofessional. Help me with all my needs.

From the owner: Where You Are Our First Priority…read more Priority One Healthcare Services delivers trusted home health care services in St. Louis, MO, offering reliable private home care service designed to support daily living with dignity. We operate as a dependable home care agency, senior citizen center, and home health care service focused on quality and compassion. Our mission is to ensure we provide our associates the tools to deliver exceptional care, helping clients remain safely at home. Contact us today to get the support you need.

Ruth has been caring for my dad for over four months and I couldn't be happier with her…read moreperformance. My dad is a former investment banker, and his medical issues are extensive, yet almost entirely physical. Ruth does not simply help my dad with physical tasks, such as going to the bathroom, etc., but what sets her apart from other agencies is that she performs other tasks that I don't believe any other home health agency can or would provide. She assists him with paying bills and maintaining his finances, including going through each piece of mail to ensure it is responded to appropriately, while working WITH my dad so that he is able to share in the responsibility of doing work that he loves, and that requires cognitive wherewithal. Most recently, she just went through the arduous process of dealing with several of my dad's doctors, his insurance company, and the administration at Bethesda to arrange for critical physical therapy for my dad. These tasks obviously require a higher level of thinking than simply helping him go to the bathroom. Also, unlike any other aids we've used from home healthcare agencies, Ruth is not only a registered nurse, but she is a nurse practitioner, and the benefits of having a nurse practitioner doing home health care for my dad are insurmountable. Not only does my dad feel 100% confident in and comfortable with Ruth, but the majority of the home health aids we have used to help with his physical medical needs have minimal, if any training at all. Their highest level of education is often a high school diploma, and any additional education does not relate to the medical field. In my experience, home healthcare employees typically are working for a minimal hourly wage, and, most importantly, rarely have a sincere passion for providing home healthcare services. For most, it's just another job, so to find someone at Ruth's level is extremely rare, if not unheard of. Ruth fills in not as an aid but as a family member (with even more medical training) when we are not available. When she takes him to his countless doctors visits, she is not simply a driver and a stand in, but Ruth communicates, asks questions and acquires any pertinent information from the doctor as I or one of my siblings would. She is completely in tune with his complex medical background, as well as his capabilities and weaknesses. She gently pushes him to do things for himself instead of doing things for him because it is critical that he uses those skills or he will lose them. It's easier to just use a wheelchair to push him across the room to a dining table or use a tray while his remains in his recliner than to assist him with walking using his walker, but Ruth fully comprehends that, although it might be more work for the caregiver, she does what is in my dad's best interest, which is more than I could ask for.

From the owner: At Holistic Home Health Services LLC, we believe your quality-of-life matters! Therefore, we keep…read morean extra eye on you by watching for early signs of changes in your health to report to your doctor. This may help reduce your risk for hospitalizations and help keep you home longer

The Key has been wonderful for taking care of my elderly father. their communication has been…read moreperfect with family members. they nurses that take care of him are loving and kind and even sing songs with him. can't recommend them enough! Julia Blair Griggs

Our Mother absolutely loved her night care assistant and so…read moredid we. We had peace of mind knowing that our Mother was so well taken care of. We learned at 1:00 p.m. that we needed care for our Mother that same night. We called Home Care Assist at 1:00 and they met with us at 3:00 the same day. They were able to have a night care giver that same night. After that, our Mother had the same care giver every night, Monday through Friday. Different care givers came on the weekends. They were very dependable and punctual with their service. If there were any changes in the schedule the company communicated well with us. We would feel very comfortable recommending the services of this company to anyone who needs assistance.

UPDATE: I emailed my concerns to the email provided in the response. I sent my email at 11:37am and…read moreDeborah sent an email back at 12:54pm, saying they did a "thorough investigation." Thorough investigation in that amount of time????? No one ever reached out to me. They lied and said the Clinical Director reached out and listened to my concerns in detail. This is a complete lie-no one reached out to me at all today to listen to my concerns. I talked with her in the beginning when we had issues but not for this complaint on the day of my mother in laws passing. Terrible that this agency can get away with lying and collecting their money without providing the services they promoted and said they would provide. My mother in law had Unity for her end of life care. Absolutely horrible experience. I am hoping another family doesn't have to endure what we did. When i had an emergency, i called the number as instructed, no one called me back, i called again, was told someone would get back with me, no one ever did. I dealt with the emergency by myself but needed to speak with a nurse for direction, but that wasn't happening. There were a couple of really good nurses that came on a semi regular basis, they were professional, friendly and mostly competent. The Chaplain was horrible and started arguing with me on the phone. I stopped taking his calls. We didn't need that extra stress. The social worker called us once never called again.The night my mother in law passed away, i needed to speak with a nurse really desperately. My mother in law had blood(A-LOT) coming out of her mouth. I called the on call, no response, i called again, the on call did call me back about 45 minutes later. I asked for a nurse maybe to come out. No one did. We were all alone not knowing what to do for her. It was the most horrific thing i have ever dealt with. When she passed, not one person offered their condolences other than the nurse that came out to declare her deceased. The social worker said we would have 13 months for follow ups. We have had NOTHING since she passed early January. I did call in the beginning when we started to experience issues, which the administrator Alan told us we could go with someone else. That was his solution instead of trying to fix the issue. I have dealt with many hospice agencies over the years and this is BY FAR the WORST I have encountered. Think twice before going with this agency. I am also checking into how they billed medicare. We have everything documented and if they bill for the services we didn't receive, that is Medicare fraud. I also have to add, i have been calling to try to speak with someone about this since JANUARY to no avail. Just put in another call today. My mother in law deserved better. They should be ashamed of themselves for the horrendous lack of care for not only my mother in law, but for our family as well.

Very poor care. My dad passed away on Father's Day and they wouldn't answer the phone for a long…read moretime and didn't seem caring at all. They were very slow to come out. I needed help and didn't receive it. I do not recommend them.