My husband was measured for his electric wheelchair in May of 2025. He received it in July 2025,…read moreeven though he was supposed to have it before leaving the hospital. Since then, every time we have a problem with his chair needing a repair or anything to help make him more comfortable while using the chair the company does not order the part. I had a person to my house to look at the chair (March 2026), left claiming the part order would be submitted to the insurance company, and still don't have it (May 27, 2026). I have made many calls and get the same reply that I will get a call back that day. I called my insurance company today and was told nothing was submitted. This company is the worst when it comes to assisting disabled individuals.

Avoid! Short version: a meeting with this co. was scheduled for me while in rehab at UPMC hospital…read more I did not ask to see them nor ask for a meeting. But I was told it was part of rehab. Laurel offered low cost options to buy parts and accessories for power wheelchairs, and I just found out I would be in one full-time. I ended up buying a few parts including a high-end seat cushion that works using pockets of air. These can run up to $400, and they said they had a floor model, or a demo that would only cost me $200. Turns out this cushion was faulty on arrival. I had to send it back to them and they tested it and also found it faulty, but refused to return my money or send me a new one. They said they would either patch it and send it to me. Or split the difference and give me $100 and not send anything, not even the patched version. I had no luck trying to recover any money from them, and to this day they are still holding $200 of my money in theft. On top of this they were very rude and argumentative, and seem to want to escalate the situation far beyond what was necessary. Another shameful example of taking advantage of disabled people who they assume are a docile and easily manipulated client. Long Version: I purchased four items from Laurel medical while I was in the hospital. The company was introduced to me as part of my physical therapy in rehab. They are presented as an official arm of Mercy Hospital who can help with one's wheelchair. As I was going to be in a motorized wheelchair full-time. The dispute happened with a Roho 20 x 18 High profile cushion. Essentially a seat cushion that's filled with air. They asked me if I wanted a used one and I said no. They said they had floor models and demo models which were perfectly fine, and half the cost of a new one. So I agreed, and was charged $200. When the cushion came it did not hold air. It deflated, and therefore did not work. When I contacted them they said I would need to send it back to them so they could test it. So I sent it back at my expense. After waiting several days I contacted them and they said that they tested it, and it was indeed faulty. They said they were going to try to patch it and send it back to me. I told him I did not want a patched cushio yeah do you need anything they are cheddar cinnamon cheddar I don't know beans call me cool beans beans lumos rent rent no I don't understand wi-Fi I retaliation days later supposed to pay 800 24 $200 $200 cancel thank you apartment landlord money passes postpone a payment on credit cards how are you feeling how much were you supposed to pay dollars payment Dollar dollar paper I'll financing I'll pay September 30 mom thank you very much social media Best place magically worst thing you've ever seen in your life it is the lowest rent thing I've seen this is facial hair and his wife doesn't Secret life I don't know not paying 15th October 25 sorry to hear you're going through show me some good thing at a time just let me know when you're ready to do this please let me know you got this message I'm gonna order you to pay the $2496 prejudgment insurance violation violate shining behalf quiet when we cook up our couch Thailand muscle Bangkokn - that's not what I paid for. They told me that that's too bad, "you take your chances when you buy something used." I complained again and they said the owner was willing to split the difference with me, and refund $100, and would NOT send the patched cushion with that refund. Again I declined asking what am I getting for my $100? I have no cushion. And they said take it or leave it. On top of this they were very rude and argumentative, and seem to want to escalate the situation far beyond what was necessary. So my complaint is first that they have stolen $200 of my money. Second that they are misrepresented as an arm of mercy Hospital when in fact they are just a private company. Yay

I cannot express enough how impressed I am with RPI. After my amputation, my healthcare providers…read morereferred me to other providers and never mentioned I had options. Had it not been for another amputee, I might never have learned about this company. After working with two previous providers, I was made to feel like the reason my prosthesis did not fit was because of my issues. They told me there was nothing more they could do after my insurance paid them. From the moment I walked through their doors, I was met with professionalism, compassion, and a genuine desire to improve my quality of life. The team at RPI is incredibly knowledgeable and skilled, ensuring that my prosthetic was tailored to meet my unique needs. They even assisted me with a customized design at no extra charge. The quality of their products is outstanding. My new prosthetic is not only comfortable and functional but also aesthetically pleasing. It has truly transformed my daily life, allowing me to engage in activities I once thought were impossible. What sets them apart is their commitment to their clients. They take the time to listen, understand, and provide personalized solutions. They assisted me in obtaining all the paperwork required by my insurance and were upfront about all financial matters. The follow-up care and support have been exceptional, making me feel valued and cared for every step of the way. I highly recommend RPI to anyone in need of prosthetic service. I am grateful for the positive impact they have had on my life.

From the owner: We fit artificial limbs and braces, including cranial remolding helmets. We service children and…read moreadults and proudly serve our veterans with the only VA contract in the area. Most insurances accepted.

Waiting for resolution. Latest interaction more positive. Communication went through.read more

I cannot express enough how impressed I am with RPI. After my amputation, my healthcare providers…read morereferred me to other providers and never mentioned I had options. Had it not been for another amputee, I might never have learned about this company. After working with two previous providers, I was made to feel like the reason my prosthesis did not fit was because of my issues. They told me there was nothing more they could do after my insurance paid them. From the moment I walked through their doors, I was met with professionalism, compassion, and a genuine desire to improve my quality of life. The team at RPI is incredibly knowledgeable and skilled, ensuring that my prosthetic was tailored to meet my unique needs. They even assisted me with a customized design at no extra charge. The quality of their products is outstanding. My new prosthetic is not only comfortable and functional but also aesthetically pleasing. It has truly transformed my daily life, allowing me to engage in activities I once thought were impossible. What sets them apart is their commitment to their clients. They take the time to listen, understand, and provide personalized solutions. They assisted me in obtaining all the paperwork required by my insurance and were upfront about all financial matters. The follow-up care and support have been exceptional, making me feel valued and cared for every step of the way. I highly recommend RPI to anyone in need of prosthetic service. I am grateful for the positive impact they have had on my life.

So this WOULD have been a 5 star review. My first visit went very well, my orthotics came in 3…read moreweeks, everything seemed great. Within the first week, one of the lace hooks broke. I called them, no problem, bring them back in and we will reorder new ones, I was told. I did so and was still happy (but maybe the review would have dropped to a 4 star because of the hook breaking) Today, its a one star review. Its been almost 8 weeks since I returned the shoes and when I call I am only told that "They have been ordered". WTH? Why arent they calling the company they order from and finding out what is taking so long all of a sudden? 3 weeks for the (Defective) originals is fine. 8 weeks with no answers for what is happening is unacceptable

Delatorre Orthotics and Prosthetics is where my husband gets his diabetic shoes. Under my health…read moreplan he is entitled to one new pair per calendar year along with inserts to see him through the year. Appts are required. When you go in it looks nothing more than a waiting room like you would find in a doctor's office. He is then taken to a back room. Once there his feet are measured and his walk is observed in order to determine the proper fit. The last few years he has gotten dress shoes so this year he opted for diabetic sneakers. In addition to those options he could choose from diabetic sandals or boots. We find the sneakers and dress shoes in his best interest to provide the protection he needs. Normally once ordered it takes about a week or two for the shoes to arrive. He is called back, refitted, and then given his shoes to take home. He has been exceptionally pleased with all his pairs. I'm not familiar with the prostetics but I am sure they provide quality and insurance plans are accepted. Located off Steubenville Pike it sits in a small complex on the road opposite the Getgo before heading to I-79 or McKees Rocks.