I have bought furniture and unique home decorating items for my home and gifts. it's a place to get…read moreinspired

I love the new store in Milford called Collective, HOWEVER, I have driven down here on a couple of…read moreoccasions and the website states they are open but when getting here they are not. I have spent good money in this store but driving down here only to find out they are closed is totally frustrating and disappointing. How in the world do you plan to remain open to customers when you are never here? Sadly, I will not be coming back again. I give you a ZERO for customer service!!!

Words cannot describe this spot and I will be back to add a few more photos. A friend in Milton, DE…read morerecommended it so I made sure to stop in on my drive up from NC. Breakfast was TO DIE FOR and the pastries!! I got one for him and one for me later, which served as my dinner as it was so huge and satisfying. Hey, it's vacation so it's allowed! ha A little nursery on site, an excellent gift shop, indoor and outdoor-ish seating, and clean restrooms. This is going on my permanent travel list for this area!

Desserts look so much better than they tasted;especially what they cost. I was a bit disappointed…read more Lemon poppyseed cookie was a little dense and heavy on the powdered sugar. We had an assortment of desserts which overall the consistent was ok to no. The carrot cake was fine, lemon so so, cheesecake and some kind of take on (maybe a black cherry or forest). Basically for the money I expected more.

Love this shop. Some really beautiful objects and gifts. NOT a beach souvenir shop by any means. We…read morestop in every summer we're at Rehoboth Beach, have been doing so for years. The owners are sweet and helpful. And they remember us when we stop in. We'll keep coming back.

This is a hidden gem of a store that looks like a typical souvenir shop at quick glance. It's so…read moregood that I kind of don't want to tell you about it, lol. Inside is small, but the displays and items chosen to put on sale have so much care put into them and an array of nice, beachy colors. The shop offers many products that reflect a part of the Rehoboth Beach community, but it still keeps things classy. I typically avoid souvenir shops, but a friend introduced me to this place and I am in love with the place now. Staff is friendly here and they understand how to make sure that your item is in working order and we checked things before I took off with them.

Love going to the Brush. I love the unique finds. The staff are fantastic. making every shopping…read moreexperience special.

The Brush Factory in Lewes has all things beautiful to transform your house into a home. There is…read moresome furniture such as a few tables and some chairs, but a cornucopia of decorative items from which to choise to make your home as unique as you are. Wall decorations, frames, and much, much more. I'll attach some photos below. You may experience some sticker shock, but quality and pretty beats cheap every day. There is a vegetable, grocery store attached, however I am unfamiliar with the affiliation, if any. The parking lot is tight and trying to turn left whilst exiting can be a challenge, so might be better to go along side the building or in the rear where spots are generally available. Check out my photos and then come check it out!

Recently, every trip I have taken I come back with at least a magnet to commemorate the trip. I…read morealways attempt to find a local shop that has them available to purchase. My first attempt at securing a magnet brought me here. With this place, it is more of home decor items than it is souvenir items. I mean, the home decor items can be souvenirs, but when you are just looking for the knickknack type of things, this may not be your stop. The items inside were beautiful. Well displayed, stock was maybe a bit overwhelming, it is well lit. If you have the time, you can definitely lose track of it in here. Although I did not find what I was looking for, I did enjoy browsing and the staff were pleasant and polite. Just be careful if you feel claustrophobic, it can be a tight squeeze in here if you don't like close spaces.

I was looking for postcards and something to remember my time along the Delaware coastline…read more Artworks, local pieces, pottery and tableware, beach themed stuff. I did not spot postcards but I did find a small dish that will be nice for holding random bits on my desk. Prices here tend to range from bargain to expensive. My dish was wrapped nicely and ready for travel as it still has 2000 miles to go. [Review 18208 overall - 122 in Delaware - 1730 of 2022.]

The shopping experience here is fine for a discount home goods store. What left a sour feeling was…read morethe attitude of a cashier named Niesha. She said the right words according to some script or instruction she received. But her tone and unnecessarily high volume was pretty poor. Enough that her male coworker was distracted by it. People have bad days, but she should be careful about how she represents herself and the store she works in. Plenty of people would be pretty happy to have her job.

I came across this wonderful lady named alayna I think, she made my day and made sure I was well…read moretaken care of. I think she upholds the standards of home goods and has everything that customer service is about!

Do not buy here! I purchased one small coffee table in March. Still waiting in June. I have been…read moretold computer is down , call next week...which I do, no table! Then Jack says ..it will come next week and of course it doesn't, or again..next week...and it doesn't etc. last excuse, computer is down! Still waiting for table! stay away! You Can do So much better anywhere. Horrible customer service! Stay away!

Working with Robin Wall at Creative Concepts was as good as it gets! She did a fabulous job…read moreunderstanding what my husband and I were looking for (even though we weren't always certain!) and the results are beautiful! Robin is a delight to work with and she has a great design sense. In addition to recommending furniture, she came with us to pick out fixtures, flooring, and granite from our builder--and recommended ceiling fans and paint for all the rooms in our home (even those for which we didn't order new furniture). Highly highly recommend Robin and Creative Concepts.

Love this store! Just bought a gorgeous chandelier for 1/3 the regular price. Everyone was so…read morehelpful. A weekly go- to.

Worst customer service at Serena and Lily outlet in Rehoboth Beach. I went in specifically to buy a…read moreset of Queen size sheets. The sheets are in individual labeled bins. What I thought were sheets turned out to be a duvet cover. As soon as I realized the mistake I immediately went back to the store to make an exchange. I was met by the rudest sales person I have ever dealt with. I explained the situation and was told all sales are final. Lexi went on to lie and say she told me at checkout what I was purchasing stating it is their policy to do so. There were 2 of us checking out, my daughter in law and I both heard Lexi say "These are standard size pillow cases, are you aware of that?" To which we both replied yes. She never mentioned the duvet, had she done so we would have realized the error immediately. The duvet was in the bin labeled Queen size SHEETS. It was an honest mistake. I was not asking for a refund, just a simple exchange. I have been buying S&L since 2009 but am sad to say they lost a good customer. Will never shop at any Serena and Lily store/outlet/online again. I reached out to Manager and customer support with no luck. The lack of respect for loyal customers begins with their corporate team and ends with local store managers. Date of experience: June 05, 2025