Excellent experience using Penske Truck Rental for a short term 24 hour rental for moving. The…read morecheck-in process was quick and efficient. The truck was clean and had relatively low mileage. I highly recommend them!!!

This is the place you want to rent a truck! The owner, Katie, knows more about what you will need…read morethen you know yourself. She is an expert in cross country moving. Katie provided excellent advice and a fair deal compared to our competitors at U-Haul. Bottom line, if you need to rent a truck or a truck with a car carrier you need to talk to Katie.

714 Sw Pine Island Rd, Cape Coral, FL 33991…read moreThey called at the last minute and advised they have no trucks and our reservation was cancelled and that we have to call customer service! We called and customer service advised us that for sure the Inventory Manager will call me with a remedy within 15mins-max 2hrs. NEVER CALLED, EMAILED, TEXTED!! I called Budget Truck Rental after 2 1/2 hrs and was told now the Inventory Manager was gone for the day and will return next am when I was supposed to pickup the truck for a big event, at 6am and will surely call me, TO DATE NO ONE HAS CALLED!! I LOST ALOT OF MONEY, EVENT HAD TO BE CANCELLED, No trucks anywhere else that fit our needs! NOT GOOD BUSINESS AT ALL!! CUSTOMER SERVICE NO. I WAS GIVEN WAS: 1 800 283 4382.

The Budget on Davis in Naples was great. Their customer service over the phone was far superior to…read morethe other Naples location. They helped me to exchange a car from RSW airport that was making noises. They made the transition as smooth as possible and saved me a trip all the way back to RSW to make the exchange.

0 STARS. SERVICE TERRIBLE, COUDLNT GIVE ME A DOLLY, CHARGED AN EXTRA DAY!!!! BETTER OFF GOING TO…read moreTHE FRANCHISES! The Tim guy and some young girl working were super rude and unprofessional. It's like they didn't want to work. They said they "can't" give me more than one dolly even tho online it let me do it and there were Dollie's laying around . They told me that there was a dolly on the truck I got, there wasn't so I had outside staff get me one from another truck.. YET when my bf had the same issue they refused to take a dolly from another truck. The girl with the neck tattoo also made a racial comment toward my bf when he came in calling him an "angry black guy". AND THEN OFC THEY CHARGED ME FOR AN EXTRA DAY, SAYING I RETURNED THE U-HAUL AT 7PM BUT I RETURNED IT AT 12:30PM. Customer service called the store to verify so I could get my refund and the store said NO IT WAS RETURNED AT 7PM. I got a refund from customer service immediately because I HAD A PICTURE FROM WHEN I RETURNED THE TRUCK WITH THE TIME AND LOCATION ON IT. They suckkkkkk. Lazy and slow. Cussing and talking about other stuff while I was being helped. REPLACE TIMOTHY AND THE HISPANIC GIRL WITH THE NECK TATS.

This whole experience was awful. They changed the pick up truck location, the movers I hired…read morecancelled and no one contacted me , and to top it off they changed my drop off site in Arizona. When we arrived at the new location they questioned us 'if we had permission' to leave it there. I would never use them again or recommend them.

Great service. Newer truck. Clean and able to get a dolly…read moreand blankets

I had a good experience. I had one issue and that was that I had difficulty operating the dolly and…read morethe owner took it off my bill (I didn't even ask). I was given options to return after hours as well which I thought was convenient. The truck was clean and easy to drive. I will use them again -

not a workable company I have had trouble entering through the gate haven't even been able to get…read moreinto the unit unless I followed someone into the area then I wasn't even able to unlock the combination to the lock I canceled the unit that I never even mov d into and they don't return it refund the monies that I never even used. I work for a huge repeated form o. Marco and this company won't be given in our referral program

Horrible units and customer service. Roof leaking and holes in unit. Basic up keep of the…read moreproperty is a disgrace. Filthy and full of bugs. No sense of security as the gate is constantly left open throughout the day and through the night. Often times people are just roaming around the property and we're using it as a mechanic workshop. After a minimal rain storm, I had significant damage inside my unit due to holes in the roof of my outdoor unit