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United Rentals

1.0 (1 review)
Closed • 7:00 am - 5:00 pm

Services - United Rentals

Truck rental

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8 years ago

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U-Haul Moving & Storage of Pueblo

U-Haul Moving & Storage of Pueblo

2.3
(7 reviews)

Everyone was so helpful and overall AWESONE!!! Joel was the…read morerep who helped me with my rental, he should get a raise - EXCELLENT CUSTOMER SERVICE! Joel was great checking me in and when I returned the Cargo Van. Thank you again!!!

The professionalism needs work at this location. I rented a trailer today. I backed my vehicle up…read moreto the trailer to make things simpler and quicker for all involved before going in. I was accosted by an older man, who must have thought I was typical Pueblo area scum and I was a trailer thief or something? He was curt and abrasive, and made the choice to talk down to me like as if I were a child. After trying to sooth his ego, we went inside and he doubled down with the attitude problem. I understand people have bad days, but you're supposed to rise above that and be professional. In the end, the first guy calmed down a bit and I think we were good at that point. However, later when returning the trailer, a different older man came out and took over unhooking me, because apparently the fact that I'm a Class A CDL holder and law enforcement, I must be completely inept? He could have offered to see if I had it, but he pushed his way in and started talking trash under his breath. His friend must have told him about earlier. Petty older men who are controlled by their emotions have a tough time in a customer service setting, especially as they get up in the years and their relevence in their peer groups starts fading. Luckily, a female staff named Nika came out and stopped his unprofessionalism, and finished our return transaction. These gentleman need refresher training. I shouldn't be too concerned, the turn over at this location is high... none of them will likely be there in 6 months.

United Rentals - buildingsupplies - Updated June 2026

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