Fantastic staff thats always there to help out whichever way possible. They're super professional…read moreand patient with all of my questions and requests. The manager Melissa is simply a phenomenal manager that's always hands on with the clients and staff and eager to assist at any time

I have been a client of this bank for 3 years now and I love going to this branch! The employees…read moreare like family and they always are so helpful with the transactions and never fail to make any suggestions for current offers Every employee at this branch goes out of their way to put the customer first with a smile. Recently they helped with opening up an account for my brother who moved from overseas and they were super helpful with the entire process The manager and the staff are nothing but a class act! Hands down, this is truly a wonderful bank and mainly because of the staff and exceptional customer service

This isn't a busy bank at all so I'm very happy to have chase as my handler. Very friendly, quick &…read morehelpful tellers so going to the bank is never a chore for me. Not much else to add but recommend this to anyone if they feel like they wanna change banks.

Great people's!!! Great atmosphere and really great tellers!!! When you come you just feel so…read morewelcomed!!

Absolutely rude employees. Had a lady just grab my drive up deposit, not say hello or anything,…read more disappear for 5 minutes, send my slip back then rudely say, anything else? What a miserable person with no customer service skills at all! This bank gets worse and worse. With malfunctioning atms all the time, to rude employees, to people dressing up like they work at O'Reilly auto parts instead of dressing like professional business people. About time to get a new bank or hope they sell this crap stand. Nobody wants to deal with this....oh, btw, been a customer there before it was even called PPB.....so I can first hand say how shitbox this place has become! Gets some people who know how to treat customers. Big avoid!

Both San Luis Obispo and Paso Robles branches are highly regarded, extremely attentive people…read morewilling to support and help.

The ladies that work here are amazing! It's very quiet and private when you need to do any banking…read moreneeds. The entire building is clean inside and very professional and well lit. It's pretty cool that you could see the safe inside the building. The service here is very fast and detailed, and the ensure you have been taken care of at the end of the transaction.

I was making a sell on Facebook marketplace and received an email from Zelle. It didn't feel right…read moreso I went to the bank to explain the situation. I went to speak to a teller and show her the emails. I told her the package had not made it to its destination yet, so if it was fraud I needed to know in that moment to call UPS and have it shipped back. She adds in at the end that she MAY have seen emails like this and it might be legit. So I left it alone. Day comes for me to receive the payment for the package arriving and it doesn't come through. I go back to the bank and speak to another woman and she tells me it was fraud and there is nothing they can do at this point because I am not the one who sent money. Your bank system works with Zelle. How are your employees not familiar with a system your branch uses to deal with your customers money? What? That's why I come to you. That is exactly why I got in my car and drove to ask these questions in person. Was considering opening a business account here but forget that. Be carful where you bank and who you ask questions.

With fewer banks open and occupied with real people, today was a refreshing experience. Jaime was…read moresuper nice and helpful with our banking needs. We were so grateful to have actual people and not an atm or ai phone gauntlet to traverse today. More of this in life would be awesome! Thanks Jaime.

April 23, 2025. This branch and the SLO one will not ever answer the phone…read more I shouldn't have to drive downtown for one question to clarify car loan payoff details. Horrible service. I do not recommend anyone use B of A.

If you bank with this institution, I recommend avoiding this location. The staff here were…read moreunhelpful and came across as quite rude. I've had a much better experience at the Atascadero branch--friendly, efficient, and far more willing to assist. Definitely worth the extra drive!

Went in to try and change my beneficiaries for my checking and savings but they had no one…read moreavailable to help me do a simple 5-10 service. Asked a lady that was sitting at her desk if she can help and she said latest is next week. I told her it's fine i'll just go to another branch and she gave me a weird response of "OhhhHhhhhh Kayyyyyyy." I don't recommend this branch. These new younger people working in here need more professional customer services like Diana that has been working at this brach for years is very professional. Maybe they can learn from her.