I was driving home to Seattle when I stopped in Ellensburg and realized my fender was hanging off. I called a few shops before finding University Auto who said they could help me. I got my car there, and within a few minutes he had fastened it back on and told me it would be fine until I got home (and it was). He was pleasant and very helpful. I tried to pay him for his time, but he didn't even charge me. Having car trouble in an unfamiliar city is always very stressful, I will always be grateful for his help. read more

University Auto Body shop is great. They are very busy and it can take a while to get your car, but the staff is excellent. My son is at CWU and had a little mishap with his car. It was originally towed by CV Auto, and they recommended University Auto Body Shop. I called around, and University Auto is the one that got the most referrals, so I decided to roll with it. It is always a little scary when you have to use people you have never used before. I work in the car business so I am pretty particular about where my cars go. This transaction has not been easy, but it has been by no fault of UAB. They have handled everything with humor, thoughtfulness and kindness. The insurance company hired a local adjuster and they were a bit of a disaster, and frustration, and the beuracracy of my insurance company, and their complete inability to communicate with various departments etc were my challenges. Actually they were Paul's challenges, he handled EVERYTHING! In this situation it is in the best interest of the company to find everything possibly wrong and get the insurance company to pay for it, they had an opportunity to make a lot more money than they did. However, they chose to only fix what was actually broken and needed fixing, didn't try to upsell me. (this fact may not sit well with their bosses, but Paul listened to me when talked, money is tight, and my son is a very poor college kid trying to work, pay for school etc.) They considered me first and then their pocket book. It has taken well over a month to get my car, but that, again, is no real fault of UAB. They were clear from day one the earliest possible date they could get to work on my car, and with the insurance drama, and another shop schedule (for the mechanical issues) involved. it took as long as it took, and now it is done. While I certainly hope that my son will avoid boulders in the future, if the need ever arises again, or if anyone ever asks where to get body work done in Ellensburg, this business has my vote of confidence. read more