I lived at the Chateau from Aug 2008 to Jun 2013. The apts are quite, spacious, and well…read moremaintained. Bill took care of any problems we had very efficiently. During the period, the rental stay the same. We cleaned the apt well before we left and we got our deposit back immediately after. The only two things I don't like are: 1) the window in the living room cannot be opened 2) the air-con runs really loud

Well, the replaced property manager with the new property management company has hired an…read moreaggressive angered manager. She was told to clean this older property to advance her job. I had learned thei r is a new modern sister property in town. No one wants to leave their job at Trinity. TRINITY has more units- 1 bedroom to 3 bedrooms meaning more money and newer. You don't take people's property that have been here or planning on staying just to advance your job and be in control on a power trip. Not a friendly approach to renters. Don't take your job because your dissatisfied with your present and have to get your way like a child. Training is bad for some people in leasing office. 6 people have moved out in the last 2 months since Breyten started on April Fools Day. A new manager would be appreciated! Pool opened late. Laundry by the leasing office is closed until further notice. Her priorities are not in order. Not experienced to take on the job. People skills are bad. Chateau Apartments was a private place to begin with since the 1980's anyway!

Awful, do not move in. The office will never tell you when an inoperable service is restored. Our…read morefire alarms were broken for over a week and they didn't tell us. The parking garage doors are usually broken and left open and there have been multiple car break-ins. Terrible office and overpriced. If you're shown a 2 bedroom 2 bathroom apt for more than $1,950 they're screwing you.

The smoke detectors have continued to be an issue. The chirping is probably a once a month factor…read morethat they need batteries replaced. The constant fire alarm testing throughout the building due to a storm this summer has been almost weekly. The noise pollution has been out of control.

Update #1: There…read morewas a huge ant hill on the base of a tree that my dog walked into the other day. Thankfully it was close to the communal car wash, so I was able to run him over there and get the ants off him quickly. He hated every second of this, and the ants somehow ended up biting me to shreds, but I got them off him. After that, I took him back to my apartment and then walked back down to the office to share this with the staff, thinking they would share with the exterminators to avoid other issues. But, everyone looked at me like I was crazy when I said I wanted to share the location of this ant hill and why. One of their newest staff members followed me outside (J thank you for coming with me and I'm sorry you got elected for this by default, but I very seriously appreciate you) and made note of the issue. Update #2: Someone mentioned the bad landscaping in another review and prior to moving in I kind of rolled my eyes about it... right? Bc with no context it's an odd thing to be upset about. But here is the thing.... It's a very dog friendly complex... SO.... Dead grass and random sticking up metal parts and holes in the ground = not the best place to walk your dog. Add a bunch of dogs, aerated turf, lots of rain, Straight up dirt with the metal bits and mess. I don't like it. At all. Update #3: Someone before me posted about the fire alarm and said it was painful to hear. I've now experienced it and can agree. This fire alarm is so loud that I couldn't get my cats out of my bedroom, my dog cried the entire walk downstairs and my ears still hurt badly from being either in my apartment, on my balcony or being outside. The video I posted is only of outside. But hopefully you get the gist. Thank God there was no actual fire today Bc I would not have been able to save all my animals. Update #4: the stomping above me never ends. It wakes us up at night almost daily and I miss sleep. I captured a video of it one afternoon for reference. 100% can't wait to move out.

The best thing about this place is maintenance. They tend to work orders the same day every single…read moretime. Mark was great today. Before that AJ and Trae were phenomenal. The location is not so great. You are in a very isolated area with very few walking options. Although there are some good hikes. The park also makes it better. The use of space in these apartments are a bit odd. We were in a smaller apartment before in the same complex and when we moved to a larger one, we had to get rid of my dining table as I couldn't fit it with the weird kitchen isle. Also, we were in a studio apartment previously and every single time it rained hard the water started seeping in from the floor tiles and caused flooding. We didn't noticed this for 3-4 months as there was drought. When we noticed it, the leasing office was very apathetic. They didn't offer us any reasonable accommodation for the fix. We had to upgrade it to a larger apartment with higher rent. I would at least expect them to be more lenient to get better pricing as this move was not voluntary. They did waive the transfer fee, but that's the least I would expect from a situation like this.

Horrible complex to live at . Multiple maintenance issues since the beginning of my lease . The…read moremaintenance team has no clue on what they are doing , mark the maintenance lead will say on the portal that the issues were "complete " but in reality he doesn't come or just doesn't have the knowledge to fix the issues . Rest of the staff from the leasing office (Sandra Boykin and Jamilha ) will sweet talk you on becoming a resident but after being a resident they are not helpful , any issues you bring up to them they make you feel like you are bothering them and will get an attitude instead of being cordial and adddresing any issues during your lease . The complex is a very dirty , roaches e everywhere including in side the unit ( hallways , parking deck,, main entrance to the building , ) the events they have monthly are horrible, nothing but cheap stuff from the store and don't have enough for residents . Overall a horrible experience for the amount of money they charge each resident . If I could give this place a negative review below zero I would . I have had to stay proactive about my unit issues and waste my money and time fixing most of the issues . They have a lot of building code violations and health violations aswell . Be ware of this place and stay far away from it .

If your goal is to get a place for enough sleep, do not choose chapel hill north…read more I have been living here for years, and I'm happy that I will finally move next month. I have been troubled with noise issues during these years. 1) I first lived on the second floor. The window and the ceiling always produce noises of cracking. Despite that I have complained several times, no one treated me seriously until I left a one-star comment on Google Map. 2) I moved to the top floor later. Recently, they are replacing the roof. Every morning, I am woken up by the noise of someone walking on the cracking roof BEFORE 8 AM! I email the leasing office several times. They replied my first email and claimed that they would communicate with the vendor, but the noise did not stop. The other emails following up on this issue from me have been ignored. In addition to the two experiences I mentioned above, 3) The building if of poor quality. The ceiling leaks. There were several very noisy fans put in the corridor to dry the wall after it snowed this winter. 4) The do have roaches! 5) The gym is not maintained in time. It takes centuries for them to replace or repair equipments that do not work properly. 6) The apartment was not cleaned before I moved in! I found dead roaches in the room!! There are good things though. The maintenance team fixes things in the apartment quickly, and they always try to keep your place clean while doing their job. I also appreciate one of the ladies in the leasing office for signing my package when I was not able to come back home. However, overall, as a place where I pay to get enough sleep, chapel hill north is a poor choice.

Chuck came by and fixed my lights, did a great job because the fixture was all jumbled up and…read moreweirdly rigged by the last guy. He's also a polite and friendly guy, much appreciated.

I had a great experience with getting a lease here, Maria the office manager is very nice and…read moreefficient. Im loving it so far

"The Height of Urban Luxury" ???…read more Southpoint Village can only be referred to as a "luxury" apartment complex in the same sense that jumping out of a 10th floor window can be called a way to exit a building. As of this writing, it is Memorial Day Weekend and the pool, which is supposed to be open year-round, is empty and nowhere near ready for use. The only community grills are locked inside the fence alongside sun-bleached, grimy furniture that evokes a long-forgotten roadside motel. In keeping with that aesthetic, at least half a dozen abandoned cars are scattered throughout the parking lot. It is inconceivable that management hasn't noticed these cars. As my photos show, some lack license plates and have flat tires. While the units are spacious in terms of total square feet, the layouts are poorly designed. Massive dining areas cut heavily into the living rooms, and in most layouts, the kitchens are cramped. The fake wood floors are impossible to get clean, and the hot water tanks are too small if you happen to have long hair or simply enjoy a good shower. As for the appliances, they are beyond terrible--it's as if someone traveled back in time and raided a warehouse in the Soviet Union. The staff are personally very nice, but it does not substitute for their incompetence. Aside from failing to prepare the pool for summer or address the abandoned vehicles, their communication is abysmal. To announce a mandatory maintenance entry, management bypassed email and the community app entirely. Instead, they opted to post a single paper printout at one specific office entrance. Because of this, I was getting out of the shower when maintenance knocked a few times and immediately began unlocking my front door. In any other complex this wouldn't be an issue, but these doors cannot be deadbolted from the inside to prevent staff entry. There are a lot of apartments within a few miles of here. If you want luxury, or the guarantee of privacy, I suggest you look elsewhere.

We had scheduled a tour of this complex when we were in town looking to relocate to the Chapel…read moreHill/Durham area. When we arrived, there was nobody in the office, in the middle of the afternoon on a Friday. We finally met up with the leasing agent, who informed us there were no elevators on the property. My husband, who is a wheelchair user, was unable to even see the unit she had available and she then went on to tell us that some of the amenities were down a flight of stairs. Considering this property was built in 2006, this is literally illegal. It is fine to have some units only accessible by stairs, but the common areas MUST be accessible per the ADA. This was a very short tour and I will probably be reaching out to the management company as well. This is absolutely unacceptable in 2023. Besides that, there was nothing special about the community, and we were not even shown the pool area, or other amenities. It was all under renovation so hard to tell what was construction and what was just the state of the community. Fine if you want the bare minimum with a mall in your backyard, but if you want anything above that, look elsewhere. I cannot support a company that doesn't abide by the laws for equal access.

I've lived at The Morgan for a little over a year and consistently have great experiences with…read moremaintenance staff and front desk staff. It's been the easiest apartment living experience and when my lease came up for renewal, I was able to find an option that was similar in price to my current rate. The grounds are well kept and the amenities are great. Only slight con is the Amazon Hub Lockers go down sometimes - but that is out of the control of desk staff. When it does, there is consistent communication and updates from them.

Living here has a bunch of ups. But one of the reasons I won't be renewing my lease is the lawn…read morecare. They are out here, no joke, from 8am to 6pm Monday through Friday. You can't sleep in. They use loud machines that can be heard from miles away. Since April, it is practically an every day thing. I contacted management, and they were really nice. Stating they have 40 acres to maintain and it 'shouldn't be every week.' Last week was every day except Friday. This week they were only here a few hours Monday morning, no Tuesday, but here again Wednesday at 8am in the morning and as if now it's nearly 2. They did the lawn last week, so they are out here trimming and blowing the leaves. It's really excessive for no reason. I am a school teacher and would love to enjoy my morning coffee on my porch, but nope. Got loud machines ripping through all the time. If you want peace and quiet or god forbid you have a baby lord..

We moved out of Crosstown at Chapel Hill in July 2025 and, over six months later, we still have not…read morereceived our security deposit. This is completely unacceptable and reflects gross mismanagement. We were initially misled and told the delay was due to mail delivery and that it could take months to arrive. Only later did management admit the check had been sent to the wrong address. We were then told a replacement check was cut in early November and would take 30-45 days to receive. That timeframe has long passed, and we still have nothing. Communication has been abysmal. Multiple voicemails and messages have gone unanswered, and there has been zero accountability or follow-through from management. At this point, the lack of response feels intentional. Holding a former tenant's money for half a year with shifting explanations and no communication is not just unprofessional, it is outrageous. This is not how a legitimate property management company operates. Prospective tenants should think very carefully before trusting Crosstown at Chapel Hill with their money. I could also go on to speak about how our apartment wasn't turned over before we moved in (found a razor blade embedded in the carpet!!) which we were told we would receive discounted first month rent for (never happened), the ongoing bug problems, the pools being closed majority of the summers, the lack of response to maintenance requests, the dangerous rotting wood on the balcony, the disgusting and constant overflowing trash at the dumpsters, etc. Follow up in April on 2025: we have STILL not received our security deposit and we moved our EIGHT months ago

Has hidden fees does not fix anything in a timely manner. Beware rent is different every month.read more